Cannot search -- Outlook crashes

  • Thread starter Thread starter John
  • Start date Start date
J

John

Whenever I try to do a search for a contact or an
appointment, Outlook 2000 crashes with the message:

Microsoft Outlook has encountered a problem and needs to
close. We are sorry for the inconvenience.

I remember having a similar problem a few year's ago. The
problem then was related to the HP printer driver. The
fix was to set the default printer driver to a local Adobe
Acrobat driver. However, the printer driver is still
Adobe Acrobat and Outlook 2000 crashes whenever its search
function is activated.

Outlook 2000: SP3
Operating system: Windows XP home
 
I have Windows 2000 and Office XP running. I have the same
problem. When I try to search for a contact I enconter a
crash and Outlook resarts. The message is the same as
yours. This just started recently. It was working OK for a
long time and then something happened to cause this issue.
I have reinstalled Outlook and Office, but it doesnt cure
the problem.
 
The Microsoft Knowledgebase article Q237912 worked.
Deleting the registry key QuickFindMRU and then restarting
Outlook 2000 stops Outlook from crashing whenever you
attempt to do a search.

Thanks
John
-----Original Message-----
Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q237/9/12 ..asp


--
Russ Valentine
[MVP-Outlook]
Whenever I try to do a search for a contact or an
appointment, Outlook 2000 crashes with the message:

Microsoft Outlook has encountered a problem and needs to
close. We are sorry for the inconvenience.

I remember having a similar problem a few year's ago. The
problem then was related to the HP printer driver. The
fix was to set the default printer driver to a local Adobe
Acrobat driver. However, the printer driver is still
Adobe Acrobat and Outlook 2000 crashes whenever its search
function is activated.

Outlook 2000: SP3
Operating system: Windows XP home
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