cannot run antispyware

  • Thread starter Thread starter Diana
  • Start date Start date
D

Diana

When i try to run the antispyware program from the saved
location on my desktop it starts the Install sheild
Wizard
to guid me through the step by step setup guide and
midway
through the upload bar the program shuts off. PLEASE HELP!
 
Diana wrote:
PLEASE HELP!

Try to download again and choose "Save
to disk" not "run".

Double click on saved file to start install.
 
Please try these steps:



1) use the Accessories, system tools, disk cleanup app to clean out
temporary files
2) Use MSCONFIG to disable startup of all third-party services and as many
third-party drivers as you can manage. Please disconnect from the Internet
(a third-party software firewall may be disabled!) and then restart with
these items disabled.

Then try the installation again.

Additionally, check that your antivirus signatures are current, and do a
full scan of your drive.
 
-----Original Message-----
Diana wrote:
PLEASE HELP!

Try to download again and choose "Save
to disk" not "run".

Double click on saved file to start install.
Click to expand...
does the same thing when I do as you recommended. I have
had a very disturbing problem for a while now with my
Internet Explorer popping up with everything I do almost
and reads: "Internet Explorer has encountered a problem
and needs to close". Someone told me I needed antispyware.
 
Diana - I agree with that advice. This symptom, with Internet explorer, can
indeed be caused by spyware.

Check out my response to your message--lets see if these steps will
eliminate whatever is causing the installation to fail.
 
One other thought--can you describe--as clearly as you can, exactly what
happens? How far into the install do you get? What is on the screen when
it fails? Do you press "next" and it just goes away?
 
Diana said:
does the same thing when I do as you recommended. I have
had a very disturbing problem for a while now with my
Internet Explorer popping up with everything I do almost
and reads: "Internet Explorer has encountered a problem
and needs to close". Someone told me I needed antispyware.
Click to expand...

Hi

You need it. ;)

If you can, download CCleaner and install.
http://www.download.com/CCleaner/3000-2144_4-10361793.html?tag=lst-0-1

- Restart in safe mode, press F8 during reboot/restart.

- Run CCleaner. if downloaded otherwise use Accessories,
system tools, disk cleanup app
CCleaner is faster.

- Try to start MSAS again and Scan.
 
Remember MS antispyware is a beta. If you think you have a virus or other
problems run ad-aware and/or spybot search and destroy. As a virus checker
run AVG 7.0. These three programs are free and you should have them in your
quiver and run them regularly.

There are also others as well. but these three will do the job for you.
Later on when MS gets the final version out try it again. Meanwhile remove
it if you have had no experience with incomplete beta programs.

Good luck
Regards,
 
-----Original Message-----
When i try to run the antispyware program from the saved
location on my desktop it starts the Install sheild
Wizard
to guid me through the step by step setup guide and
midway
through the upload bar the program shuts off. PLEASE HELP!

.
I've run into this problem as well. I still havn't
Click to expand...
figured it out, but it affects another anti-spyware
program i have as well. I'm guessing that it is some sort
of malware that is causing this to happen.
 
Not necessarily, although a full antivirus scan with current definitions
wouldn't hurt.

Which other antispyware program? Several have similar roots, and thus may
share some glitches in installation.
 
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