Cannot reply to e-mails

  • Thread starter Thread starter GO
  • Start date Start date
G

GO

Everything in Vista Mail (Home Basic) is working perfectly,
except that I cannot reply to any e-mail. The error message
produced is: "The message could not be sent. The
authentication setting might not be correct for your
outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail",
and read the "I'm having problems sending e-mail" section.
If you need help determining the proper server settings,
please contact your e-mail service provider."

I did not try this, as I am NOT having any problem sending
e-mail if I originate the message.

"The rejected e-mail address was '(e-mail address removed)'.
Subject 'Re: (deleted detail which contains private info of
a third party), Account: 'pop.att.yahoo.com', Server:
'smtp.att.yahoo.com', Protocol: SMTP, Server Response: '530
authentication required - for help go to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html',
Port: 25, Secure(SSL): No, Server Error: 530, Error Number:
0x800CCC78."

As my authentication works when originating outgoing
messages, I am confused by the above.
Your help would be greatly appreciated.
 
Gary VanderMolen said:
You should be using port 465, with SSL, authentication
required:
http://helpme.att.net/article.php?item=10918
Click to expand...

Having done all that, I cannot send any e-mail at all.
My ISP online help suggested I change everything back to the
original settings and I STILL cannot send anything at all.
Gary VanderMolen

GO said:
Everything in Vista Mail (Home Basic) is working
perfectly, except that I cannot reply to any e-mail. The
error message produced is: "The message could not be
sent. The authentication setting might not be correct for
your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows
Mail", and read the "I'm having problems sending e-mail"
section. If you need help determining the proper server
settings, please contact your e-mail service provider."

I did not try this, as I am NOT having any problem
sending e-mail if I originate the message.

"The rejected e-mail address was '(e-mail address removed)'.
Subject 'Re: (deleted detail which contains private info
of a third party), Account: 'pop.att.yahoo.com', Server:
'smtp.att.yahoo.com', Protocol: SMTP, Server Response:
'530 authentication required - for help go to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html',
Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78."

As my authentication works when originating outgoing
messages, I am confused by the above.
Your help would be greatly appreciated.
Click to expand...
Click to expand...
 
I also have an @sbcglobal.net address, and those settings
work fine for me. Do you get an error message when you
try to send? If so, copy it and post it here.

Gary VanderMolen

GO said:
Gary VanderMolen said:
You should be using port 465, with SSL, authentication
required:
http://helpme.att.net/article.php?item=10918
Click to expand...

Having done all that, I cannot send any e-mail at all.
My ISP online help suggested I change everything back to the
original settings and I STILL cannot send anything at all.
Gary VanderMolen

GO said:
Everything in Vista Mail (Home Basic) is working
perfectly, except that I cannot reply to any e-mail. The
error message produced is: "The message could not be
sent. The authentication setting might not be correct for
your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows
Mail", and read the "I'm having problems sending e-mail"
section. If you need help determining the proper server
settings, please contact your e-mail service provider."

I did not try this, as I am NOT having any problem
sending e-mail if I originate the message.

"The rejected e-mail address was '(e-mail address removed)'.
Subject 'Re: (deleted detail which contains private info
of a third party), Account: 'pop.att.yahoo.com', Server:
'smtp.att.yahoo.com', Protocol: SMTP, Server Response:
'530 authentication required - for help go to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html',
Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78."

As my authentication works when originating outgoing
messages, I am confused by the above.
Your help would be greatly appreciated.
Click to expand...
Click to expand...
Click to expand...
 
Gary VanderMolen said:
I also have an @sbcglobal.net address, and those settings
work fine for me. Do you get an error message when you
try to send? If so, copy it and post it here.
Click to expand...

I do get an error message; precisely the same as posted
below.
Thank you for your patience.
Gary VanderMolen

GO said:
Gary VanderMolen said:
You should be using port 465, with SSL, authentication
required:
http://helpme.att.net/article.php?item=10918
Click to expand...

Having done all that, I cannot send any e-mail at all.
My ISP online help suggested I change everything back to
the original settings and I STILL cannot send anything at
all.
Gary VanderMolen

Everything in Vista Mail (Home Basic) is working
perfectly, except that I cannot reply to any e-mail.
The error message produced is: "The message could not
be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For
help solving this problem, go to Help, search for
"Troubleshoot Windows Mail", and read the "I'm having
problems sending e-mail" section. If you need help
determining the proper server settings, please contact
your e-mail service provider."

I did not try this, as I am NOT having any problem
sending e-mail if I originate the message.

"The rejected e-mail address was
'(e-mail address removed)'. Subject 'Re: (deleted detail
which contains private info of a third party), Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com',
Protocol: SMTP, Server Response: '530 authentication
required - for help go to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html',
Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78."

As my authentication works when originating outgoing
messages, I am confused by the above.
Your help would be greatly appreciated.
Click to expand...
Click to expand...
Click to expand...
 
If the error is precisely the same as before then you did not
implement the recommended changes: port 25 should be
port 465, SSL should be turned on. Do you have "My server
requires authentication" checked?

Gary VanderMolen

GO said:
Gary VanderMolen said:
I also have an @sbcglobal.net address, and those settings
work fine for me. Do you get an error message when you
try to send? If so, copy it and post it here.
Click to expand...

I do get an error message; precisely the same as posted
below.
Thank you for your patience.
Gary VanderMolen

GO said:
You should be using port 465, with SSL, authentication
required:
http://helpme.att.net/article.php?item=10918

Having done all that, I cannot send any e-mail at all.
My ISP online help suggested I change everything back to
the original settings and I STILL cannot send anything at
all.

Gary VanderMolen

Everything in Vista Mail (Home Basic) is working
perfectly, except that I cannot reply to any e-mail.
The error message produced is: "The message could not
be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For
help solving this problem, go to Help, search for
"Troubleshoot Windows Mail", and read the "I'm having
problems sending e-mail" section. If you need help
determining the proper server settings, please contact
your e-mail service provider."

I did not try this, as I am NOT having any problem
sending e-mail if I originate the message.

"The rejected e-mail address was
'(e-mail address removed)'. Subject 'Re: (deleted detail
which contains private info of a third party), Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com',
Protocol: SMTP, Server Response: '530 authentication
required - for help go to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html',
Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78."

As my authentication works when originating outgoing
messages, I am confused by the above.
Your help would be greatly appreciated.
Click to expand...
Click to expand...
Click to expand...
 
Gary VanderMolen said:
If the error is precisely the same as before then you did
not implement the recommended changes: port 25 should be
port 465, SSL should be turned on. Do you have "My server
requires authentication" checked?
Click to expand...

I had the suggested changes in place (SSL, ports 465 & 995
and a server name change). Having done that, I could no
longer send e-mail at all (where before I was only unable to
to reply - I could send if I originated mail, or if I
forwarded). When I contacted Yahoo Mail help, they told me
to change everything back. After doing that (second)
change, I still could no longer send at all. In every
institution of recommended changes, I received precisely the
same error message. I did close and re-open Windows Mail
after each change, then check to be sure the new settings
were in place before retesting.
I feel I'm missing something obvious, but I'm jiggered if I
know what. Is there a ghost in the machine (deus ex
machina?)
Gary VanderMolen

GO said:
Gary VanderMolen said:
I also have an @sbcglobal.net address, and those settings
work fine for me. Do you get an error message when you
try to send? If so, copy it and post it here.
Click to expand...

I do get an error message; precisely the same as posted
below.
Thank you for your patience.
Gary VanderMolen

message You should be using port 465, with SSL, authentication
required:
http://helpme.att.net/article.php?item=10918

Having done all that, I cannot send any e-mail at all.
My ISP online help suggested I change everything back
to the original settings and I STILL cannot send
anything at all.

Gary VanderMolen

Everything in Vista Mail (Home Basic) is working
perfectly, except that I cannot reply to any e-mail.
The error message produced is: "The message could not
be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For
help solving this problem, go to Help, search for
"Troubleshoot Windows Mail", and read the "I'm having
problems sending e-mail" section. If you need help
determining the proper server settings, please
contact your e-mail service provider."

I did not try this, as I am NOT having any problem
sending e-mail if I originate the message.

"The rejected e-mail address was
'(e-mail address removed)'. Subject 'Re: (deleted detail
which contains private info of a third party),
Account: 'pop.att.yahoo.com', Server:
'smtp.att.yahoo.com', Protocol: SMTP, Server
Response: '530 authentication required - for help go
to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html',
Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78."

As my authentication works when originating outgoing
messages, I am confused by the above.
Your help would be greatly appreciated.
Click to expand...
Click to expand...
Click to expand...
 
Gary VanderMolen said:
If the error is precisely the same as before then you did
not implement the recommended changes: port 25 should be
port 465, SSL should be turned on. Do you have "My server
requires authentication" checked?

Gary
Click to expand...

Mr. VanderMolen, thank you for your efforts.
The error was a typo; I had two dots in the smtp server
name: smtp..att.yahoo.com.
I very cleverly duplicated this error when I made the second
set of changes.
All is now well, with the configuration you suggested.
Thank you MUCH.

GO said:
Gary VanderMolen said:
I also have an @sbcglobal.net address, and those settings
work fine for me. Do you get an error message when you
try to send? If so, copy it and post it here.
Click to expand...

I do get an error message; precisely the same as posted
below.
Thank you for your patience.
Gary VanderMolen

message You should be using port 465, with SSL, authentication
required:
http://helpme.att.net/article.php?item=10918

Having done all that, I cannot send any e-mail at all.
My ISP online help suggested I change everything back
to the original settings and I STILL cannot send
anything at all.

Gary VanderMolen

Everything in Vista Mail (Home Basic) is working
perfectly, except that I cannot reply to any e-mail.
The error message produced is: "The message could not
be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For
help solving this problem, go to Help, search for
"Troubleshoot Windows Mail", and read the "I'm having
problems sending e-mail" section. If you need help
determining the proper server settings, please
contact your e-mail service provider."

I did not try this, as I am NOT having any problem
sending e-mail if I originate the message.

"The rejected e-mail address was
'(e-mail address removed)'. Subject 'Re: (deleted detail
which contains private info of a third party),
Account: 'pop.att.yahoo.com', Server:
'smtp.att.yahoo.com', Protocol: SMTP, Server
Response: '530 authentication required - for help go
to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html',
Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78."

As my authentication works when originating outgoing
messages, I am confused by the above.
Your help would be greatly appreciated.
Click to expand...
Click to expand...
Click to expand...
 
It sounds like something in your WinMail is seriously corrupted.
At this point I can only recommend the drastic fix that
Steve Cochran suggests, wiping out the database: "Go to
Tools | Options | Maintenance | Advanced | Store Folder to find the message
store location. Then move everything under that Windows Mail directory to
another directory. Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can use File | Import | Messages and choose WinMail format and
point to the directory to which you moved the files."

Gary VanderMolen

GO said:
Gary VanderMolen said:
If the error is precisely the same as before then you did
not implement the recommended changes: port 25 should be
port 465, SSL should be turned on. Do you have "My server
requires authentication" checked?
Click to expand...

I had the suggested changes in place (SSL, ports 465 & 995
and a server name change). Having done that, I could no
longer send e-mail at all (where before I was only unable to
to reply - I could send if I originated mail, or if I
forwarded). When I contacted Yahoo Mail help, they told me
to change everything back. After doing that (second)
change, I still could no longer send at all. In every
institution of recommended changes, I received precisely the
same error message. I did close and re-open Windows Mail
after each change, then check to be sure the new settings
were in place before retesting.
I feel I'm missing something obvious, but I'm jiggered if I
know what. Is there a ghost in the machine (deus ex
machina?)
Gary VanderMolen

GO said:
I also have an @sbcglobal.net address, and those settings
work fine for me. Do you get an error message when you
try to send? If so, copy it and post it here.

I do get an error message; precisely the same as posted
below.
Thank you for your patience.

Gary VanderMolen

message You should be using port 465, with SSL, authentication
required:
http://helpme.att.net/article.php?item=10918

Having done all that, I cannot send any e-mail at all.
My ISP online help suggested I change everything back
to the original settings and I STILL cannot send
anything at all.

Gary VanderMolen

Everything in Vista Mail (Home Basic) is working
perfectly, except that I cannot reply to any e-mail.
The error message produced is: "The message could not
be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For
help solving this problem, go to Help, search for
"Troubleshoot Windows Mail", and read the "I'm having
problems sending e-mail" section. If you need help
determining the proper server settings, please
contact your e-mail service provider."

I did not try this, as I am NOT having any problem
sending e-mail if I originate the message.

"The rejected e-mail address was
'(e-mail address removed)'. Subject 'Re: (deleted detail
which contains private info of a third party),
Account: 'pop.att.yahoo.com', Server:
'smtp.att.yahoo.com', Protocol: SMTP, Server
Response: '530 authentication required - for help go
to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html',
Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78."

As my authentication works when originating outgoing
messages, I am confused by the above.
Your help would be greatly appreciated.
Click to expand...
Click to expand...
Click to expand...
 
GO said:
Mr. VanderMolen, thank you for your efforts.
The error was a typo; I had two dots in the smtp server
name: smtp..att.yahoo.com.
I very cleverly duplicated this error when I made the second
set of changes.
All is now well, with the configuration you suggested.
Thank you MUCH.
Click to expand...

Glad you got it figured out.
This is why I advocate doing a "copy and paste" on the error
message instead of trying to transcribe it manually.
 
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