Cannot receive faxes with WindowsXP since I installed SP2

  • Thread starter Thread starter Jackson K McAfee
  • Start date Start date
J

Jackson K McAfee

Since I have installed MS XP Service Pack 2 I can no longer receive faxes. I
can send them but not receive them. I have checked the firewall settings and
have checked the exception that allows Fax Console to accept outside
connections. Still cannot receive faxes. Anybody have any ideas as to what
is going on here
Jack
 
Tell us what happens including error messages and entries in Event Viewer.
Tell us what the status of the Fax Service is in Control Panel >
Administrative Tools > Services
Tell us what your reception settings are.
 
When I check the Application Level in Event Manager it simply says that Fax
Service failed to recieve a fax. I see nothing of consequence in Security or
System.
When I look at the Services tab in Admin Tools it shows that Fax is started
and is automatic. Then I looked at the dependencies. Under RPC(Locator) it
shows Startup Type as Manual but is not started. All of the other
dependencies: Plug&Play, Print Spooler, RPC(the other one), and Telephony
are started. Could this be the problem? Does RPC(Locator) need to be started
automatically?

Russ Valentine said:
Tell us what happens including error messages and entries in Event Viewer.
Tell us what the status of the Fax Service is in Control Panel >
Administrative Tools > Services
Tell us what your reception settings are.
--
Russ Valentine
[MVP-Outlook]
Jackson K McAfee said:
Since I have installed MS XP Service Pack 2 I can no longer receive
faxes. I
can send them but not receive them. I have checked the firewall settings
and
have checked the exception that allows Fax Console to accept outside
connections. Still cannot receive faxes. Anybody have any ideas as to
what
is going on here
Jack
Click to expand...
Click to expand...
 
No, those settings all look correct.
Does the fax monitor tell you anything during a reception attempt?
Have you tried resetting your automatic reception settings?
Is your Fax Printer status (in the Fax Console > Tools) "Online?"
Have you tried turning off the Firewall briefly during a reception attempt
to see if that make a difference?
--
Russ Valentine
[MVP-Outlook]
Jackson K McAfee said:
When I check the Application Level in Event Manager it simply says that
Fax Service failed to recieve a fax. I see nothing of consequence in
Security or System.
When I look at the Services tab in Admin Tools it shows that Fax is
started and is automatic. Then I looked at the dependencies. Under
RPC(Locator) it shows Startup Type as Manual but is not started. All of
the other dependencies: Plug&Play, Print Spooler, RPC(the other one), and
Telephony are started. Could this be the problem? Does RPC(Locator) need
to be started automatically?

Russ Valentine said:
Tell us what happens including error messages and entries in Event
Viewer.
Tell us what the status of the Fax Service is in Control Panel >
Administrative Tools > Services
Tell us what your reception settings are.
--
Russ Valentine
[MVP-Outlook]
Jackson K McAfee said:
Since I have installed MS XP Service Pack 2 I can no longer receive
faxes. I
can send them but not receive them. I have checked the firewall settings
and
have checked the exception that allows Fax Console to accept outside
connections. Still cannot receive faxes. Anybody have any ideas as to
what
is going on here
Jack
Click to expand...
Click to expand...
Click to expand...
 
I have this problem too. I uninastall FAX and now I don´t reinstall it.

Russ Valentine said:
No, those settings all look correct.
Does the fax monitor tell you anything during a reception attempt?
Have you tried resetting your automatic reception settings?
Is your Fax Printer status (in the Fax Console > Tools) "Online?"
Have you tried turning off the Firewall briefly during a reception attempt
to see if that make a difference?
--
Russ Valentine
[MVP-Outlook]
Jackson K McAfee said:
When I check the Application Level in Event Manager it simply says that
Fax Service failed to recieve a fax. I see nothing of consequence in
Security or System.
When I look at the Services tab in Admin Tools it shows that Fax is
started and is automatic. Then I looked at the dependencies. Under
RPC(Locator) it shows Startup Type as Manual but is not started. All of
the other dependencies: Plug&Play, Print Spooler, RPC(the other one), and
Telephony are started. Could this be the problem? Does RPC(Locator) need
to be started automatically?

Russ Valentine said:
Tell us what happens including error messages and entries in Event
Viewer.
Tell us what the status of the Fax Service is in Control Panel >
Administrative Tools > Services
Tell us what your reception settings are.
--
Russ Valentine
[MVP-Outlook]
Since I have installed MS XP Service Pack 2 I can no longer receive
faxes. I
can send them but not receive them. I have checked the firewall settings
and
have checked the exception that allows Fax Console to accept outside
connections. Still cannot receive faxes. Anybody have any ideas as to
what
is going on here
Jack
Click to expand...
Click to expand...
Click to expand...
 
I have this same problem. When it happens, I delete the fax printer and
reinstall it. It works once or twice and then quits answering again. And
since caller ID doesn't always show a number, I have no idea who the fax is
from and find out days later that someone sent me an important fax that I
didn't received.

HELP DESPERATELY NEEDED.

Michal Franc said:
I have this problem too. I uninastall FAX and now I don´t reinstall it.

Russ Valentine said:
No, those settings all look correct.
Does the fax monitor tell you anything during a reception attempt?
Have you tried resetting your automatic reception settings?
Is your Fax Printer status (in the Fax Console > Tools) "Online?"
Have you tried turning off the Firewall briefly during a reception attempt
to see if that make a difference?
--
Russ Valentine
[MVP-Outlook]
Jackson K McAfee said:
When I check the Application Level in Event Manager it simply says that
Fax Service failed to recieve a fax. I see nothing of consequence in
Security or System.
When I look at the Services tab in Admin Tools it shows that Fax is
started and is automatic. Then I looked at the dependencies. Under
RPC(Locator) it shows Startup Type as Manual but is not started. All of
the other dependencies: Plug&Play, Print Spooler, RPC(the other one), and
Telephony are started. Could this be the problem? Does RPC(Locator) need
to be started automatically?

Tell us what happens including error messages and entries in Event
Viewer.
Tell us what the status of the Fax Service is in Control Panel >
Administrative Tools > Services
Tell us what your reception settings are.
--
Russ Valentine
[MVP-Outlook]
Since I have installed MS XP Service Pack 2 I can no longer receive
faxes. I
can send them but not receive them. I have checked the firewall settings
and
have checked the exception that allows Fax Console to accept outside
connections. Still cannot receive faxes. Anybody have any ideas as to
what
is going on here
Jack
Click to expand...
Click to expand...
Click to expand...
 
Provide the precise steps that will reproduce this problem.
--
Russ Valentine
[MVP-Outlook]
Sharon A said:
I have this same problem. When it happens, I delete the fax printer and
reinstall it. It works once or twice and then quits answering again. And
since caller ID doesn't always show a number, I have no idea who the fax
is
from and find out days later that someone sent me an important fax that I
didn't received.

HELP DESPERATELY NEEDED.

Michal Franc said:
I have this problem too. I uninastall FAX and now I don´t reinstall it.

Russ Valentine said:
No, those settings all look correct.
Does the fax monitor tell you anything during a reception attempt?
Have you tried resetting your automatic reception settings?
Is your Fax Printer status (in the Fax Console > Tools) "Online?"
Have you tried turning off the Firewall briefly during a reception
attempt
to see if that make a difference?
--
Russ Valentine
[MVP-Outlook]
When I check the Application Level in Event Manager it simply says
that
Fax Service failed to recieve a fax. I see nothing of consequence in
Security or System.
When I look at the Services tab in Admin Tools it shows that Fax is
started and is automatic. Then I looked at the dependencies. Under
RPC(Locator) it shows Startup Type as Manual but is not started. All
of
the other dependencies: Plug&Play, Print Spooler, RPC(the other one),
and
Telephony are started. Could this be the problem? Does RPC(Locator)
need
to be started automatically?

Tell us what happens including error messages and entries in Event
Viewer.
Tell us what the status of the Fax Service is in Control Panel >
Administrative Tools > Services
Tell us what your reception settings are.
--
Russ Valentine
[MVP-Outlook]
Since I have installed MS XP Service Pack 2 I can no longer receive
faxes. I
can send them but not receive them. I have checked the firewall
settings
and
have checked the exception that allows Fax Console to accept
outside
connections. Still cannot receive faxes. Anybody have any ideas as
to
what
is going on here
Jack
Click to expand...
Click to expand...
Click to expand...
 
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