cannot receive emails

  • Thread starter Thread starter athena
  • Start date Start date
A

athena

every time I try to receive emails it gives me this error message. i have
never entered a user name or password and all of a sudden I am being asked to
enter one. I have tried every thing, Please help!

Account: 'pop-server.columbus.rr.com', Server:
'pop-server.columbus.rr.com', Protocol: POP3, Server Response: '-ERR invalid
user name or password.', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC92
 
First, test your password by logging in to your webmail:
https://webmail.columbus.rr.com .
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
I have tried to log in to the webmail account but when I enter my email
address it says The e-mail address (e-mail address removed) was not found.
Please re-enter. How is it not found? I have had this email address with Road
Runner for 2 years? and the password I enter is invalid as well.
 
I have confirmed that Roadrunner says the email address
(e-mail address removed) does not exist.
Obviously this is something you need to straighten out with your provider.
 
athena said:
every time I try to receive emails it gives me this error message. i have
never entered a user name or password and all of a sudden I am being asked
to
enter one. I have tried every thing, Please help!

Account: 'pop-server.columbus.rr.com', Server:
'pop-server.columbus.rr.com', Protocol: POP3, Server Response: '-ERR
invalid
user name or password.', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC92
Click to expand...
 
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