Cannot receive a Photo Flile.

  • Thread starter Thread starter Kirti
  • Start date Start date
K

Kirti

Hello Every One :
I am using MSN Messenger 5.0 and Windows XP Pro. I can
receive a photo file but cannot send one. When I try to
send a Photo File a message comes up saying see your
system Administrator or Internet Service Provider.
Please help. thanks !
Kirti
 
Greetings Kirti,

It's possible that Windows XP has turned on your
firewall (and therefore is blocking the
transfers). You can either shut down the firewall (see below), or just configure it. Click
Start, then click the Control Panel. If you're in category view click Network and Internet
connections then click Network Connections. Right click your connection, then click
Properties. For cable modem/broadband users, your connection will usually be called Local
Area Connection. For dialup, it should be the name of your Internet Service Provider. Click
the Advanced Tab, verify the Internet Connection Firewall is turned on (or turn it off here,
and don't bother configuring it). Then click the Settings tab. Click the add button and then
in the Service Settings, type in the following information. For Description enter MSN
Connection for Name or IP address enter 127.0.0.1, for
both External and Internal ports enter 1863. Verify TCP is selected and click OK. Now you
need to repeat the last step but changing the ports to 5060, 1503, 6891, 6892, 6893, 6894,
6895, 6896, 6897, 6898, 6899, 6900. Yes, 13 (including the first one) will now be selected.

Then click the 'Remote Desktop' entry (that was there before you started) and click Edit.
Enter 127.0.0.1 as the IP, and click OK (can't change anything else). Make sure all 14 (the
13 you added + Remote Desktop) connections are selected then click OK. For screenshots on
this procedure, see
http://messenger.jonathankay.com/problem.aspx?ID=16

If you're using any other firewall, you'll need to set it to 'Permit All'
or 'Allow All' to
make sure file transfers work. As well, if you're going through any type of router, it will
need to support Universal Plug and Play (UPnP) or have some type of built-in Messenger
support (which it doesn't if it's not working). If it does support UPnP, you'll also need to
use MSN Messenger 5/6:
(http://messenger.msn.com) as it supports UPnP file transfer.

As well, you and your contact might try using MSN Messenger 6, which supports a newer file
transfer protocol:
http://messenger.msn.com
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Hello Janathan :
Tried every thing...but still cannot send photo file. A
message come up just as before MSN Messenger window which
says unable to send file because the connection is
blocked.Please contact your Administrator or Internet
Service Provider. I called MSM since I have MSN as my ISP
and that all looks OK. My DSL Modem is connected to a
Wireless router ( Microsoft ) and then the computer is
connected with a cable to the Router. What is unusual is I
can receive a photo File with no problems....just cannot
send one.
Please help !
Regards !
Kirti
-----Original Message-----
Hi Kirti,

To turn off the Internet Connection Firewall, click Start, then All Programs, then
Accessories, then Communications, then Network
Click to expand...
Connections. Right click your network/internet
 
Hi Kirti,

The Microsoft Wireless Router (MN-500) does support Universal Plug and Play (UPnP), as does
MSN Messenger 5. I would however, encourage you to upgrade to MSN Messenger 6, since it does
have some new file transfer protocols.
http://messenger.msn.com

However, you're able to receive files fine, because when you receive a file, you just connect
to your contact and download the file. As such, when you send a file, your contact tries to
connect to you, but obviously can't. I do know that some MSN broadband customers did have
DSL modems that would prevent you from sending files, however most of them have been phased
out -- do you happen to know what model of DSL modem you have (should be written somewhere on
it, maybe the bottom)?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Hello Jonathan:
Yes after a lot of agony and trouble shooting....I think
it is the modem. It is a NetDSL800 Aerscom Modem. Just by
probability, I think it is the Modem. Today a new problem
cropped up and now it does not send or receive a Photo
file. The same message comes up....
I really think it is the modem. they sent me a new
NetDSL100o Modem and for 2 weeks could not get it to work.
I am really shaky about going to Messenger 6.0 coz I was
just getting used to 5.0. Now If I can even get it send a
file I will be happy. Thanks for all your help. The new
DSL1000 Aerscom Modem could not get it up and running.
Tried for 2 weeks so they shipped me a new Net DSL800
which I am using at present.
Regards !
Kirti
-----Original Message-----
Hi Kirti,

The Microsoft Wireless Router (MN-500) does support
Click to expand...
Universal Plug and Play (UPnP), as does
MSN Messenger 5. I would however, encourage you to
Click to expand...
upgrade to MSN Messenger 6, since it does
have some new file transfer protocols.
http://messenger.msn.com

However, you're able to receive files fine, because when
Click to expand...
you receive a file, you just connect
to your contact and download the file. As such, when you
Click to expand...
send a file, your contact tries to
connect to you, but obviously can't. I do know that some
Click to expand...
MSN broadband customers did have
DSL modems that would prevent you from sending files,
Click to expand...
however most of them have been phased
out -- do you happen to know what model of DSL modem you
Click to expand...
have (should be written somewhere on
 
Greetings Jonathan:
On your very first reply dated Aug 1st. If I have turned
the Fire Wall off...ICF. Then did I still need to do the
port settings for all 14 Ports.
Regards !
Kirti
 
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