Cannot print linked excel files

  • Thread starter Thread starter jeff4379
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J

jeff4379

On our company intranet we have various forms and templates that employees
can link to though the intranet site. We've been noticing alot recently
that when a user clicks a link to an excel file, it will open, they can type
into the file...but when they try to print nothing happens.

No errors.

You briefly see the printer icon apear in the system tray, but only for a
second.

Any suggestions?

Jeff
 
Hi Jeff,

Thanks for your posting here.

I would like to confirm the following information with you first.

1. What is your operation system and Internet Explorer version?
2. Does the problem occur if you print a Excel file?
3. Does the problem occur if you print a normal web page or just a HTML
file?
4. Open your Printer in printer folder, and try to print again. Can you see
any print job generated?
5. Is the Excel document within a frame or you open it using Internet
Explorer?
6. Does the problem occur on all the printers or just some certain printers?
7. Please click File ->Print Preview. Is it normal?

Now please try to tight-click the link, and then click Print Target. Does
it work?

I am looking forward to your response.

Regards,
Bob Qin
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "jeff4379" <[email protected]>
Subject: Cannot print linked excel files
Date: Tue, 14 Sep 2004 16:04:56 -0500
Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser

On our company intranet we have various forms and templates that
employees
can link to though the intranet site. We've been noticing alot
recently
that when a user clicks a link to an excel file, it will open, they
can type
into the file...but when they try to print nothing happens.

No errors.

You briefly see the printer icon apear in the system tray, but only
for a
second.

Any suggestions?

Jeff
 
1. What is your operation system and Internet Explorer version?
Windows XP Pro, latest version of IE with latest patches

2. Does the problem occur if you print a Excel file?
Yes, if it is opened from the intranet site

3. Does the problem occur if you print a normal web page or just a HTML
file?
No

4. Open your Printer in printer folder, and try to print again. Can you see
any print job generated?
One job is generated right when "print" is clicked, but disapears a fraction
of a second later.

5. Is the Excel document within a frame or you open it using Internet
Explorer?
No, the document opens full IE window. I have also tried having XLS files
open in their own program (ie excel) the problem still exists.

6. Does the problem occur on all the printers or just some certain printers?
It varies, we only have 4 models of printers over 200-some employees, there
doesn't seem to be a model specific problem.

7. Please click File ->Print Preview. Is it normal?
Yes

Now please try to tight-click the link, and then click Print Target. Does it
work?
I will have to try this on an affected pc.
 
Hi Jeff,

Please also try to open the shared folder using UNC path and open the Excel
file on the remote computer. Can you print it?

In addition, please check if there is any related error in the event logs.

Thank you,

Bob Qin
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "jeff4379" <[email protected]>
Subject: Re: Cannot print linked excel files
Date: Fri, 17 Sep 2004 08:09:30 -0500
Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser

1. What is your operation system and Internet Explorer version?
Windows XP Pro, latest version of IE with latest patches

2. Does the problem occur if you print a Excel file?
Yes, if it is opened from the intranet site

3. Does the problem occur if you print a normal web page or just a
HTML
file?
No

4. Open your Printer in printer folder, and try to print again. Can
you see
any print job generated?
One job is generated right when "print" is clicked, but disapears a
fraction
of a second later.

5. Is the Excel document within a frame or you open it using Internet
Explorer?
No, the document opens full IE window. I have also tried having XLS
files
open in their own program (ie excel) the problem still exists.

6. Does the problem occur on all the printers or just some certain
printers?
It varies, we only have 4 models of printers over 200-some employees,
there
doesn't seem to be a model specific problem.

7. Please click File ->Print Preview. Is it normal?
Yes

Now please try to tight-click the link, and then click Print Target.
Does it
work?
I will have to try this on an affected pc.
 
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