Cannot print Black on Canon i560 from Vista

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Guest

I have a client who has two computers - one Vista based and the other XP.

Printing directly from XP to the printer works as required.

Recently she has been unable to print anything in black from the Vista (home
edition) computer.

When trying to print a test page just the coloured logo prints.

Black does print when using the nozzle check and alignment utilities.

We can print any other colour (it seems) including grey. We can print
neither black text nor black graphics. This is printing from a variety of
sources - emails - text documents - web pages.

I have tried it with and without the Canon add on module for this printer
when using Vista.

I stress that the printer works perfectly when using the XP based computer.

In both cases the process is carried out printing directly from each
computer using the same USB lead.

When previewing documents in advance of printing the black is viewable.

My client has not added any software since this problem started; the only
changes will have been automatic operating system updates and virus
definition updates.

Any suggestions please
 
I have a client who has two computers - one Vista based and the other XP.

Printing directly from XP to the printer works as required.

Recently she has been unable to print anything in black from the Vista (home
edition) computer.

When trying to print a test page just the coloured logo prints.

Black does print when using the nozzle check and alignment utilities.

We can print any other colour (it seems) including grey. We can print
neither black text nor black graphics. This is printing from a variety of
sources - emails - text documents - web pages.

I have tried it with and without the Canon add on module for this printer
when using Vista.

I stress that the printer works perfectly when using the XP based computer.

In both cases the process is carried out printing directly from each
computer using the same USB lead.

When previewing documents in advance of printing the black is viewable.

My client has not added any software since this problem started; the only
changes will have been automatic operating system updates and virus
definition updates.

Any suggestions please
Click to expand...

I have been in touch with Canon who did not read my email correctly
and told me to clean the print head. It is not a problem with the
drive - I suspect it must be a problem with the driver, Canon have
yet to provide a sensible answer about the driver version. I am still
seeking a solution - please.
 
It's not a driver problem because I've just retired an i560 from my
husband's PC which is running Vista Ultimate and it printer perfectly. Did
you try a new cartridge?
 
Cari (MS-MVP) said:
It's not a driver problem because I've just retired an i560 from my
husband's PC which is running Vista Ultimate and it printer perfectly. Did
you try a new cartridge?
Click to expand...
 
Cari (MS-MVP) said:
It's not a driver problem because I've just retired an i560 from my
husband's PC which is running Vista Ultimate and it printer perfectly. Did
you try a new cartridge?
Click to expand...
 
The printer works perfectly from my clients XP machine. The black also
prints when using the alignment and nozzle check facilities. I was also able
to print black by using the i965 driver however that solution is not
sustainable since when restarting the printer it reloads the i560 drivers.

I cannot print black from any application that I have tried (Word,
Publisher, Windows Mail) although some web pages appear to print black.

If I change the colour mix for black (RGB proportions) it will print but
that is not a sustainable solution either.


When I print a test page the black is visible if I set the printer to review
before printing.

It will be clearly much more economic to suggest that my client buys a new
computer which is unlikely to be a Canon but it is difficult to see how it is
a hardware problem and not a software (and hence a pilot) in the
circumstances I have described.

My first assumption like everyone else was that it was a hardware problem so
I went through all those steps - installed new print cartridges and ran all
the tests which all work perfectly.

Any further suggestions please.
 
Thank you for trying to find a solution. I received your post just in time
before returning printer and laptop to my client. I tried the routine you
suggested on your webpage and removed all printer drivers in the list (but
not the inf files).

The only software that Canon propose is an add on module for Vista which I
ran before reconnecting the printer. But the results were the same - no
black.

Canon sent me to a link on their aussie site where there are some useful
diagnostics and interestingly enough they say

"Does this product support Windows Vista?

This product can be used with Windows Vista.
To use it with Windows Vista, install the software for Windows Vista.
NOTE:
Easy-WebPrint and PhotoRecord do not support Windows Vista.

[ Software for Windows Vista ]
1. Printer Driver
Since the printer driver for this product is pre-installed in Windows Vista,
you can use this product only by connecting it to a Windows Vista computer.
However, printing may not be performed correctly under this condition.
In such a case, install "Add-on module for Printer Driver (Windows Vista)"
after downloading it from Canon WEB site. The version on the aussie site was
not accessible - wrong url was reported so I used the version on their main
site.

This is the link to the relevant troubleshooting facility (not sure why it
is not on their

main site) http://alpha02.c-wss.com/inc/ApplServlet?SV=WWUCA900.

I have now returned the printer and computer to my client and suggested that
she buys a new printer - since perfectly good modern bubble jet
printer/scanners are available here for between 65 and 100 euros I think it
is time to call it a day. But thank you again for your attempted
intervention. It would have been good to know where the problem lies though!
As a further ryder to this I tried to get help from MS under their Vista
support options since her computer is less that three months old. However
the MS site reports the operating system ID as invalid even though on the
system page (ACER COMPUTER WITH OEM SOFTWARE) the registration code is marked
as activated. Otherwise we have to pay 46 GBP to raise a case to tell MS
that apparently their is a problem somewhere with their code.

Kind regards

Mike Turner (renrutekim)
 
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