Cannot open Word docs after Service Pak install

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Guest

H E L P. I just downloaded MS OFfice Service Paks 1 and 2. Now, whatever Word document I click on will not open. I get a message that the file is not available. Then, when I close (or try to close Word) I get the changes have been made to the Normal.dot template message, and another message that says "the Normal already exists. Do you want to replace the existing Normal?" I've clicked yes and I've clicked no, but the same thing happens. Why did I ever download those things. Help, someone, please. I'm not computer literate.
 
See “OFF: Cannot Open Office Documents or Cannot Edit Inserted Objects After
You Install Office XP Service Pack 2 or Office 2000 Service Pack 3†at
http://support.microsoft.com/?kbid=328613

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

rusty said:
H E L P. I just downloaded MS OFfice Service Paks 1 and 2. Now, whatever
Click to expand...
Word document I click on will not open. I get a message that the file is
not available. Then, when I close (or try to close Word) I get the changes
have been made to the Normal.dot template message, and another message that
says "the Normal already exists. Do you want to replace the existing
Normal?" I've clicked yes and I've clicked no, but the same thing happens.
Why did I ever download those things. Help, someone, please. I'm not
computer literate.
 
Same problem, same answer (posted more than 19 hours before your question):
See “OFF: Cannot Open Office Documents or Cannot Edit Inserted Objects After
You Install Office XP Service Pack 2 or Office 2000 Service Pack 3†at
http://support.microsoft.com/?kbid=328613


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
Hi Hollis,

If it's any help, I called Microsoft support yesterday, spent over an hour on the phone with a support person (in India, would you believe). Together we did many, many things and eventually, we got it to work. My suggestion to you is to call too. At least you can speak with live support, and it's free because it's Microsoft's problem. Good luck.

rusty
 
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