Cannot open forwarded contacts

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I have an issue with some of my outlook 2003 users receiving contacts
forwarded to them from other users. It shows up as an attachment, but when
you click to open it, it just opens as a text email and not in the contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens in the
contacts form so all I have to do is click "Save" and it's now in my personal
contacts list. However, they are not able to do that in Outlook 2003. Is
there some type of setting that's stripping the contact attachement out of
the email?

If anyone needs any further details, feel free to ask. I hope I explained it
well enough.
 
It seems it might be relevant to know how these Contacts were forwarded.
Inserting them as Outlook Items in RTF messages would probably work the way
you seem to want it to.
 
I'm using RTF and I go to the contacts, right click on a contact and click on
forward. I type in one of our outlook 2003 users email addy and click send.
The user receives them as an attachment, but when he opens it, it just
appears as a regular text document. When hey forwards it back to me it's a
regular text document.

If I forward one to one of my Outlook 2k Pro clients, when they click on the
attachment, it opens the contact box as if they went into the contacts and
clicked "New Contact".

Hope that helps explain things a bit more. Thanks for the response.

Russ Valentine said:
It seems it might be relevant to know how these Contacts were forwarded.
Inserting them as Outlook Items in RTF messages would probably work the way
you seem to want it to.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
I have an issue with some of my outlook 2003 users receiving contacts
forwarded to them from other users. It shows up as an attachment, but when
you click to open it, it just opens as a text email and not in the
contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens in the
contacts form so all I have to do is click "Save" and it's now in my
personal
contacts list. However, they are not able to do that in Outlook 2003. Is
there some type of setting that's stripping the contact attachement out of
the email?

If anyone needs any further details, feel free to ask. I hope I explained
it
well enough.
Click to expand...
Click to expand...
 
Please try what I suggested. Do not forward the Contact. Insert it as an
Outlook Item.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
I'm using RTF and I go to the contacts, right click on a contact and click
on
forward. I type in one of our outlook 2003 users email addy and click
send.
The user receives them as an attachment, but when he opens it, it just
appears as a regular text document. When hey forwards it back to me it's
a
regular text document.

If I forward one to one of my Outlook 2k Pro clients, when they click on
the
attachment, it opens the contact box as if they went into the contacts and
clicked "New Contact".

Hope that helps explain things a bit more. Thanks for the response.

Russ Valentine said:
It seems it might be relevant to know how these Contacts were forwarded.
Inserting them as Outlook Items in RTF messages would probably work the
way
you seem to want it to.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
I have an issue with some of my outlook 2003 users receiving contacts
forwarded to them from other users. It shows up as an attachment, but
when
you click to open it, it just opens as a text email and not in the
contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens in the
contacts form so all I have to do is click "Save" and it's now in my
personal
contacts list. However, they are not able to do that in Outlook 2003.
Is
there some type of setting that's stripping the contact attachement out
of
the email?

If anyone needs any further details, feel free to ask. I hope I
explained
it
well enough.
Click to expand...
Click to expand...
Click to expand...
 
Ok, I tried it the way you suggested and when he was here on our local
network, it worked great. Sending journal entries to him that way failed
though.

I received an email from him last night that said when he was offsite and
using the pop account, it wasn't working again even inserting it as an
outlook item.

I don't understand why it would work fine while he was connected to the
local network, and not work when he was not connected to our network. He
could send and receive regular emails fine.

Russ Valentine said:
Please try what I suggested. Do not forward the Contact. Insert it as an
Outlook Item.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
I'm using RTF and I go to the contacts, right click on a contact and click
on
forward. I type in one of our outlook 2003 users email addy and click
send.
The user receives them as an attachment, but when he opens it, it just
appears as a regular text document. When hey forwards it back to me it's
a
regular text document.

If I forward one to one of my Outlook 2k Pro clients, when they click on
the
attachment, it opens the contact box as if they went into the contacts and
clicked "New Contact".

Hope that helps explain things a bit more. Thanks for the response.

Russ Valentine said:
It seems it might be relevant to know how these Contacts were forwarded.
Inserting them as Outlook Items in RTF messages would probably work the
way
you seem to want it to.
--
Russ Valentine
[MVP-Outlook]
I have an issue with some of my outlook 2003 users receiving contacts
forwarded to them from other users. It shows up as an attachment, but
when
you click to open it, it just opens as a text email and not in the
contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens in the
contacts form so all I have to do is click "Save" and it's now in my
personal
contacts list. However, they are not able to do that in Outlook 2003.
Is
there some type of setting that's stripping the contact attachement out
of
the email?

If anyone needs any further details, feel free to ask. I hope I
explained
it
well enough.
Click to expand...
Click to expand...
Click to expand...
 
I can't follow your trail here. I have no idea what you mean by "on our
network, " or even what information store you are using.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
Ok, I tried it the way you suggested and when he was here on our local
network, it worked great. Sending journal entries to him that way failed
though.

I received an email from him last night that said when he was offsite and
using the pop account, it wasn't working again even inserting it as an
outlook item.

I don't understand why it would work fine while he was connected to the
local network, and not work when he was not connected to our network. He
could send and receive regular emails fine.

Russ Valentine said:
Please try what I suggested. Do not forward the Contact. Insert it as an
Outlook Item.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
I'm using RTF and I go to the contacts, right click on a contact and
click
on
forward. I type in one of our outlook 2003 users email addy and click
send.
The user receives them as an attachment, but when he opens it, it just
appears as a regular text document. When hey forwards it back to me
it's
a
regular text document.

If I forward one to one of my Outlook 2k Pro clients, when they click
on
the
attachment, it opens the contact box as if they went into the contacts
and
clicked "New Contact".

Hope that helps explain things a bit more. Thanks for the response.

:

It seems it might be relevant to know how these Contacts were
forwarded.
Inserting them as Outlook Items in RTF messages would probably work
the
way
you seem to want it to.
--
Russ Valentine
[MVP-Outlook]
I have an issue with some of my outlook 2003 users receiving contacts
forwarded to them from other users. It shows up as an attachment,
but
when
you click to open it, it just opens as a text email and not in the
contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens in the
contacts form so all I have to do is click "Save" and it's now in my
personal
contacts list. However, they are not able to do that in Outlook
2003.
Is
there some type of setting that's stripping the contact attachement
out
of
the email?

If anyone needs any further details, feel free to ask. I hope I
explained
it
well enough.
Click to expand...
Click to expand...
Click to expand...
 
I have a salesman that has a laptop. While in the office, he is connected to
our local network. He access his email via a pop account. We do not store
any email on our email server, it's all downloaded to each users local
computer.

While he is in the office and connected to our network, the solution you
gave me works great. If he is offsite, say at kinkos and hooks up to the
internet through their network, he can send and receive email over his
company pop account just fine but when it comes to sending contacts, even
using the way you advised, it shows up as a plain text email.

Sorry if I got you confused. I hope this explains things a little better.

Russ Valentine said:
I can't follow your trail here. I have no idea what you mean by "on our
network, " or even what information store you are using.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
Ok, I tried it the way you suggested and when he was here on our local
network, it worked great. Sending journal entries to him that way failed
though.

I received an email from him last night that said when he was offsite and
using the pop account, it wasn't working again even inserting it as an
outlook item.

I don't understand why it would work fine while he was connected to the
local network, and not work when he was not connected to our network. He
could send and receive regular emails fine.

Russ Valentine said:
Please try what I suggested. Do not forward the Contact. Insert it as an
Outlook Item.
--
Russ Valentine
[MVP-Outlook]
I'm using RTF and I go to the contacts, right click on a contact and
click
on
forward. I type in one of our outlook 2003 users email addy and click
send.
The user receives them as an attachment, but when he opens it, it just
appears as a regular text document. When hey forwards it back to me
it's
a
regular text document.

If I forward one to one of my Outlook 2k Pro clients, when they click
on
the
attachment, it opens the contact box as if they went into the contacts
and
clicked "New Contact".

Hope that helps explain things a bit more. Thanks for the response.

:

It seems it might be relevant to know how these Contacts were
forwarded.
Inserting them as Outlook Items in RTF messages would probably work
the
way
you seem to want it to.
--
Russ Valentine
[MVP-Outlook]
I have an issue with some of my outlook 2003 users receiving contacts
forwarded to them from other users. It shows up as an attachment,
but
when
you click to open it, it just opens as a text email and not in the
contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens in the
contacts form so all I have to do is click "Save" and it's now in my
personal
contacts list. However, they are not able to do that in Outlook
2003.
Is
there some type of setting that's stripping the contact attachement
out
of
the email?

If anyone needs any further details, feel free to ask. I hope I
explained
it
well enough.
Click to expand...
Click to expand...
Click to expand...
 
So I assume everyone is using POP accounts and PST's?
Have you examined the Internet format specified for the recipients who are
not receiving the Outlook Items?
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
I have a salesman that has a laptop. While in the office, he is connected
to
our local network. He access his email via a pop account. We do not
store
any email on our email server, it's all downloaded to each users local
computer.

While he is in the office and connected to our network, the solution you
gave me works great. If he is offsite, say at kinkos and hooks up to the
internet through their network, he can send and receive email over his
company pop account just fine but when it comes to sending contacts, even
using the way you advised, it shows up as a plain text email.

Sorry if I got you confused. I hope this explains things a little better.

Russ Valentine said:
I can't follow your trail here. I have no idea what you mean by "on our
network, " or even what information store you are using.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
Ok, I tried it the way you suggested and when he was here on our local
network, it worked great. Sending journal entries to him that way
failed
though.

I received an email from him last night that said when he was offsite
and
using the pop account, it wasn't working again even inserting it as an
outlook item.

I don't understand why it would work fine while he was connected to the
local network, and not work when he was not connected to our network.
He
could send and receive regular emails fine.

:

Please try what I suggested. Do not forward the Contact. Insert it as
an
Outlook Item.
--
Russ Valentine
[MVP-Outlook]
I'm using RTF and I go to the contacts, right click on a contact and
click
on
forward. I type in one of our outlook 2003 users email addy and
click
send.
The user receives them as an attachment, but when he opens it, it
just
appears as a regular text document. When hey forwards it back to me
it's
a
regular text document.

If I forward one to one of my Outlook 2k Pro clients, when they
click
on
the
attachment, it opens the contact box as if they went into the
contacts
and
clicked "New Contact".

Hope that helps explain things a bit more. Thanks for the response.

:

It seems it might be relevant to know how these Contacts were
forwarded.
Inserting them as Outlook Items in RTF messages would probably work
the
way
you seem to want it to.
--
Russ Valentine
[MVP-Outlook]
I have an issue with some of my outlook 2003 users receiving
contacts
forwarded to them from other users. It shows up as an attachment,
but
when
you click to open it, it just opens as a text email and not in
the
contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens in
the
contacts form so all I have to do is click "Save" and it's now in
my
personal
contacts list. However, they are not able to do that in Outlook
2003.
Is
there some type of setting that's stripping the contact
attachement
out
of
the email?

If anyone needs any further details, feel free to ask. I hope I
explained
it
well enough.
Click to expand...
Click to expand...
Click to expand...
 
Only our laptop users are using the pop accounts. Everyone is going to a pst
though. We have tried switching the users laptop between RTF and HTML format
(I'm assuming that's what you're talking about). We have the same issue no
matter what format we use.

Russ Valentine said:
So I assume everyone is using POP accounts and PST's?
Have you examined the Internet format specified for the recipients who are
not receiving the Outlook Items?
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
I have a salesman that has a laptop. While in the office, he is connected
to
our local network. He access his email via a pop account. We do not
store
any email on our email server, it's all downloaded to each users local
computer.

While he is in the office and connected to our network, the solution you
gave me works great. If he is offsite, say at kinkos and hooks up to the
internet through their network, he can send and receive email over his
company pop account just fine but when it comes to sending contacts, even
using the way you advised, it shows up as a plain text email.

Sorry if I got you confused. I hope this explains things a little better.

Russ Valentine said:
I can't follow your trail here. I have no idea what you mean by "on our
network, " or even what information store you are using.
--
Russ Valentine
[MVP-Outlook]
Ok, I tried it the way you suggested and when he was here on our local
network, it worked great. Sending journal entries to him that way
failed
though.

I received an email from him last night that said when he was offsite
and
using the pop account, it wasn't working again even inserting it as an
outlook item.

I don't understand why it would work fine while he was connected to the
local network, and not work when he was not connected to our network.
He
could send and receive regular emails fine.

:

Please try what I suggested. Do not forward the Contact. Insert it as
an
Outlook Item.
--
Russ Valentine
[MVP-Outlook]
I'm using RTF and I go to the contacts, right click on a contact and
click
on
forward. I type in one of our outlook 2003 users email addy and
click
send.
The user receives them as an attachment, but when he opens it, it
just
appears as a regular text document. When hey forwards it back to me
it's
a
regular text document.

If I forward one to one of my Outlook 2k Pro clients, when they
click
on
the
attachment, it opens the contact box as if they went into the
contacts
and
clicked "New Contact".

Hope that helps explain things a bit more. Thanks for the response.

:

It seems it might be relevant to know how these Contacts were
forwarded.
Inserting them as Outlook Items in RTF messages would probably work
the
way
you seem to want it to.
--
Russ Valentine
[MVP-Outlook]
I have an issue with some of my outlook 2003 users receiving
contacts
forwarded to them from other users. It shows up as an attachment,
but
when
you click to open it, it just opens as a text email and not in
the
contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens in
the
contacts form so all I have to do is click "Save" and it's now in
my
personal
contacts list. However, they are not able to do that in Outlook
2003.
Is
there some type of setting that's stripping the contact
attachement
out
of
the email?

If anyone needs any further details, feel free to ask. I hope I
explained
it
well enough.
Click to expand...
Click to expand...
Click to expand...
 
You've lost me again. What accounts are the other users using?
I'll let someone else try to figure out what you're doing. I'm too tired to
try to read minds.
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
Only our laptop users are using the pop accounts. Everyone is going to a
pst
though. We have tried switching the users laptop between RTF and HTML
format
(I'm assuming that's what you're talking about). We have the same issue
no
matter what format we use.

Russ Valentine said:
So I assume everyone is using POP accounts and PST's?
Have you examined the Internet format specified for the recipients who
are
not receiving the Outlook Items?
--
Russ Valentine
[MVP-Outlook]
Dsrt said:
I have a salesman that has a laptop. While in the office, he is
connected
to
our local network. He access his email via a pop account. We do not
store
any email on our email server, it's all downloaded to each users local
computer.

While he is in the office and connected to our network, the solution
you
gave me works great. If he is offsite, say at kinkos and hooks up to
the
internet through their network, he can send and receive email over his
company pop account just fine but when it comes to sending contacts,
even
using the way you advised, it shows up as a plain text email.

Sorry if I got you confused. I hope this explains things a little
better.

:

I can't follow your trail here. I have no idea what you mean by "on
our
network, " or even what information store you are using.
--
Russ Valentine
[MVP-Outlook]
Ok, I tried it the way you suggested and when he was here on our
local
network, it worked great. Sending journal entries to him that way
failed
though.

I received an email from him last night that said when he was
offsite
and
using the pop account, it wasn't working again even inserting it as
an
outlook item.

I don't understand why it would work fine while he was connected to
the
local network, and not work when he was not connected to our
network.
He
could send and receive regular emails fine.

:

Please try what I suggested. Do not forward the Contact. Insert it
as
an
Outlook Item.
--
Russ Valentine
[MVP-Outlook]
I'm using RTF and I go to the contacts, right click on a contact
and
click
on
forward. I type in one of our outlook 2003 users email addy and
click
send.
The user receives them as an attachment, but when he opens it, it
just
appears as a regular text document. When hey forwards it back to
me
it's
a
regular text document.

If I forward one to one of my Outlook 2k Pro clients, when they
click
on
the
attachment, it opens the contact box as if they went into the
contacts
and
clicked "New Contact".

Hope that helps explain things a bit more. Thanks for the
response.

:

It seems it might be relevant to know how these Contacts were
forwarded.
Inserting them as Outlook Items in RTF messages would probably
work
the
way
you seem to want it to.
--
Russ Valentine
[MVP-Outlook]
I have an issue with some of my outlook 2003 users receiving
contacts
forwarded to them from other users. It shows up as an
attachment,
but
when
you click to open it, it just opens as a text email and not in
the
contacts
format that it does on Outlook 2k.

I can receive contacts from them that, when clicked on, opens
in
the
contacts form so all I have to do is click "Save" and it's now
in
my
personal
contacts list. However, they are not able to do that in
Outlook
2003.
Is
there some type of setting that's stripping the contact
attachement
out
of
the email?

If anyone needs any further details, feel free to ask. I hope
I
explained
it
well enough.
Click to expand...
Click to expand...
Click to expand...
 
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