Cannot Open File in MS Word

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Guest

Have Word 2002 (10.6775.6735) SP3.
Opened a "*.rtf" file which Word converted. After that i couldn't use "Save
As..." feature. Downloaded Office XP SP3. Now can use "Save As..." feature
BUT now i cannot open any of my file folders in Word to access any of the
documents in them.
The application hangs and presents the frustrating message "Not Responding."
Must use Task Mgr. several times to end program.
Tried using Start, My Documents to open file folders and can do that but
usually end up having that hang, too.
Have scanned for viruses regularly. What can i do? Thanks to any/all.
Frazzled
PS: Is this correct place to post this query?
 
An Office group may have been better but try this:

Problems in Windows Explorer or the Windows shell after you install
security update MS06-015 (15 Apr-06)
http://support.microsoft.com/default.aspx/kb/918165

http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx has
been revised to v1.1 to reflect the issues in KB918165 and now points
to the KB918165.

Now may not be the time to learn Regedit.
I suggest you use a .reg file already done for the purpose.

http://patch-info.de/WinXP/Downloads/KB908531_Share-To-Web.zip

Unzip it, extract the .reg file to a folder, right-click it and select
Merge and confirm when asked.

....Alan
 
Alan, thank you thank you, thank you. I have been pulling my hair out . We
could not save as or open anything= not responding . What I don't
understand is why didn't MS have this link set up easy to find, so I could
fix the problem. When I went to Ms web site I had to go into run, tape in
all these crazy numbers and nothing happened. Again thanks alot I wish we
had realized the problem earier. My 8th grade was working on Powerpoint Wash
DC (64 Slide) (crazy I know) (teacher?) and over half didn't save. So, Now
I am very happy he can get started again. Molly
 
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