M
MrWhereItsAt
Hello, I have been searching here and elsewhere on the net for a solution to
this problem for the last couple of hours, and having had no luck I finally
decided I needed to ask.
I recently installed MS Office Small Business Edition 2003 on my new laptop
which has Vista Home Premium installed. I cannot open Excel, Word or
Powerpoint files created and routinely used on my older laptop (running MS
Office Professional Edition 2003 with Windows XP Pro). I transfer the
problematic files back on to my old computer and they still open. There are
no Macros in the spreadsheets, or crazy fonts - simply sheets with Times New
Roman or Arial fonts.
What's even odder is that I can use the SBE versions of Excel, Word and
Powerpoint to make and save files on my new computer, however the same
programs cannot then open these files. The error I get upon attempting to
open ANY Excel, Word or Powerpoint file using either Explorer or by opening
the app first is that a window appears with
Microsoft Office Excel/Word/Powerpoint has stopped working.
(Excel crash example)
Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE (or other program exe file)
Application Version: 11.0.8134.0
Application Timestamp: 46155470
Fault Module Name: mso.dll
Fault Module Version: 11.0.8132.0
Fault Module Timestamp: 45fc0843
Exception Code: c0000005
Exception Offset: 008e8c7e
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 5129
Additional information about the problem:
LCID: 1033
Brand: Office11Crash
skulcid: 1033
I have updated Office and Windows as much as I can - the Windows Update in
Control Panel tells me there is nothing more to be updated. I have rebooted
a few times and checked again just to make sure there are no more updates
that need to be added sequentially. The SBE Excel is version 11.8134.8132
SP2. I have made sure that in Norton Internet Security the Office document
scan plug-in is off, although I do not have any problems with this on my
older laptop.
Can anyone help me at all?
this problem for the last couple of hours, and having had no luck I finally
decided I needed to ask.
I recently installed MS Office Small Business Edition 2003 on my new laptop
which has Vista Home Premium installed. I cannot open Excel, Word or
Powerpoint files created and routinely used on my older laptop (running MS
Office Professional Edition 2003 with Windows XP Pro). I transfer the
problematic files back on to my old computer and they still open. There are
no Macros in the spreadsheets, or crazy fonts - simply sheets with Times New
Roman or Arial fonts.
What's even odder is that I can use the SBE versions of Excel, Word and
Powerpoint to make and save files on my new computer, however the same
programs cannot then open these files. The error I get upon attempting to
open ANY Excel, Word or Powerpoint file using either Explorer or by opening
the app first is that a window appears with
Microsoft Office Excel/Word/Powerpoint has stopped working.
(Excel crash example)
Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE (or other program exe file)
Application Version: 11.0.8134.0
Application Timestamp: 46155470
Fault Module Name: mso.dll
Fault Module Version: 11.0.8132.0
Fault Module Timestamp: 45fc0843
Exception Code: c0000005
Exception Offset: 008e8c7e
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 5129
Additional information about the problem:
LCID: 1033
Brand: Office11Crash
skulcid: 1033
I have updated Office and Windows as much as I can - the Windows Update in
Control Panel tells me there is nothing more to be updated. I have rebooted
a few times and checked again just to make sure there are no more updates
that need to be added sequentially. The SBE Excel is version 11.8134.8132
SP2. I have made sure that in Norton Internet Security the Office document
scan plug-in is off, although I do not have any problems with this on my
older laptop.
Can anyone help me at all?