cannot open add/remove programs/ display/ system/ etc

  • Thread starter Thread starter pmanliu
  • Start date Start date
P

pmanliu

Hi All

Im running windows xp. Anyways i cannot open add/remove programs,
system, display, internet options, keyboard, mouse, and others from the
control panel. The only thing im able to open in control panel is
administrative options. When i try to open the others i get a error
message saying "Another program is currently using this file." I have
run hijacked this and will post my log here. Any help will be
appreciated. Also a system restore couldn't do the trick either.
Thanks!

Logfile of HijackThis v1.99.1
Scan saved at 8:41:48 AM, on 8/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Nikon\Wireless Camera Setup Utility\NkPtpEnum.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\system32\MSTMON_Q.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\K-Lite Codec Pack\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Anti-Blaxx\Anti-Blaxx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Azureus\Azureus.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Victor\Desktop\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
- C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class -
{AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat
6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [KONICA MINOLTA PagePro 1350WStatusDisplay]
C:\WINDOWS\system32\MSTMON_Q.EXE
O4 - HKLM\..\Run: [Soltek] C:\WINDOWS\system32\autorun.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
/STARTUP
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI
Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive
Software\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\K-Lite Codec
Pack\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE"
/Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program
Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Anti-Blaxx Manager] C:\Program
Files\Anti-Blaxx\Anti-Blaxx.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON
Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search
& Destroy\TeaTimer.exe
O4 - Startup: Azureus.lnk = C:\Program Files\Azureus\Azureus.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com
Configuration Class) -
http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) -
http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX
Scan Agent 6.5) -
http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
"C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner -
C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program
Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: Diskeeper - Executive Software International, Inc. -
C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common
Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: NkPtpEnumP2 - Unknown owner - C:\Program
Files\Nikon\Wireless Camera Setup Utility\NkPtpEnum.exe" -a
-d="C:\Program Files\Nikon\Wireless Camera Setup Utility\NkPtpip.dll
(file missing)
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate
Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead
Systems, Inc. - C:\Program Files\Common Files\Ulead
Systems\DVD\ULCDRSvr.exe
O23 - Service: Vital Microsoft Sub-system Resource - Unknown owner -
C:\WINDOWS\MSVISI.exe (file missing)
 
Please do not post HijackThis logs to newsgroups. There are many forums that provide expert, help for this type of problem. Try here:

http://forum.aumha.org

Click Register to join the forums at the top of the page (free) and then go to the
"Parasites - Adware, Spyware & Other Scumware" forum and post a detailed explanation of your problem for expert, one-on-one advice and guidance on how to clean your system.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


Hi All

Im running windows xp. Anyways i cannot open add/remove programs,
system, display, internet options, keyboard, mouse, and others from the
control panel. The only thing im able to open in control panel is
administrative options. When i try to open the others i get a error
message saying "Another program is currently using this file." I have
run hijacked this and will post my log here. Any help will be
appreciated. Also a system restore couldn't do the trick either.
Thanks!

Logfile of HijackThis v1.99.1
Scan saved at 8:41:48 AM, on 8/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Nikon\Wireless Camera Setup Utility\NkPtpEnum.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\system32\MSTMON_Q.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\K-Lite Codec Pack\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Anti-Blaxx\Anti-Blaxx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Azureus\Azureus.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Victor\Desktop\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
- C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class -
{AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat
6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [KONICA MINOLTA PagePro 1350WStatusDisplay]
C:\WINDOWS\system32\MSTMON_Q.EXE
O4 - HKLM\..\Run: [Soltek] C:\WINDOWS\system32\autorun.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
/STARTUP
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI
Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive
Software\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\K-Lite Codec
Pack\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE"
/Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program
Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Anti-Blaxx Manager] C:\Program
Files\Anti-Blaxx\Anti-Blaxx.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON
Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search
& Destroy\TeaTimer.exe
O4 - Startup: Azureus.lnk = C:\Program Files\Azureus\Azureus.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com
Configuration Class) -
http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) -
http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX
Scan Agent 6.5) -
http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
"C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner -
C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program
Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: Diskeeper - Executive Software International, Inc. -
C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common
Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: NkPtpEnumP2 - Unknown owner - C:\Program
Files\Nikon\Wireless Camera Setup Utility\NkPtpEnum.exe" -a
-d="C:\Program Files\Nikon\Wireless Camera Setup Utility\NkPtpip.dll
(file missing)
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate
Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead
Systems, Inc. - C:\Program Files\Common Files\Ulead
Systems\DVD\ULCDRSvr.exe
O23 - Service: Vital Microsoft Sub-system Resource - Unknown owner -
C:\WINDOWS\MSVISI.exe (file missing)
Click to expand...
 
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