Hi Jeaninej,
If you've optimized your Internet Options settings using the example
in my last post, then you might want to run MS Antispyware on the
system to see if the issue is being caused by some type of malware.
--
Cheers, Windows XP MVP Shell / User
Jimmy S.
http://mvp.support.microsoft.com
Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
| Trying to enter a room passes back the following IE Explorer pop up window:
|
| Line: 19
| Char: 2
| Error: Permission denied
| Code: 0
| URL:
http://game1.pogo.com/room/loading/init.jsp?
| site=pogop&scrn=(my screen name)&rkey=flinger-
| plflngrsf191&anam=Pharoah+Faucet&apid&rspt=6181&ahst=game1.pogo.
| com&key=(there's more but it run past what can be read).
|
| This error is only passed when I've got Adsmasher (3rd party popup stopper)
| active. I can load the room with the stopper off and JIT checked, so I doubt
| that Java is the problem.
|
| "Jimmy S." wrote:
|
| > Hi Jean,
| >
| > Here's the troubleshooting list I use which usually resolves such issues...
| >
| > Online games are usually developed using Flash, Java, or Virtual Machine.
| > The most likely solution to a problem with an online game is to install, upgrade,
| > or reinstall the right one for the game site you're playing on.
| >
| > A. For Zone.com games: Zone.com are converting most of their games for Flash
| > to avoid the conflicts between the Sun Java system and Microsoft's Virtual Machine.
| > Install Flash from:
http://sdc.shockwave.com/shockwave/download/frameset.fhtml
| >
| > B. Most other game sites still use Java. You can install Java and find more help
| > tips at this webpage:
http://java.com/en/download/help/pogo.jsp
| >
| > C. If the online game still won't load, or gives you errors, try these steps:
| >
| > 1. Click START / Control Panel / Internet Options and click on the Advanced Tab.
| >
| > 2. Below HTTP 1.1 is the Sun Java/ Microsoft VM section: Make sure all Java choices
| > are unchecked (especially JIT) and then press [OK]. You may be prompted to reboot.
| >
| > 3. If you don't see a Microsoft VM section then download Microsoft Virtual Machine for:
| > Windows 98 / Me / NT / XP from:
http://www.abxair.com/software/msjavx86.exe
| >
| > 4. After you download Java, double-click the file to install it, reboot and then follow
| > the directions in Steps 1. and 2..to disable JIT compiler and other advanced options.
| >
| > * Whenever you get a Java Virtual Machine Security Update from Windows Update, you
| > will have to follow Steps 1. and 2..to disable JIT compiler and other adv. options again.
| >
| > 6. If the problem persists Adjust Your browser settings using this basic example:
| >
http://www3.sympatico.ca/nibblesnbits/EnterRooms.html#IE
| >
| > 7. Try these suggestions for Zone's Java Games:
| >
http://classic.zone.msn.com/zzzz/help/helpjavagames.asp
| >
| > 8. Maybe it's a software conflict: Make certain that your Firewall or Antivirus program is
| > not configured to block Java Applets. Norton's products for example have that option.
| > If you're unsure temporarily disable Startup programs one at a time, starting with Firewall,
| > Antivirus & AdBlockers using:
http://support.microsoft.com/?scid=331796
| > or this utility:
http://new.jtsoft2001.com/windows/startup.php
| >
| > 9. If you have a Coffee Cup icon in your system tray (next to the time) you might have a
| > conflict between MS VM and Java: Uninstall Java using Control Panel / Remove Programs.
| >
| > 10. Check the Help / Support section of the game site in question for Java topics relevant to
| > that site. There is usually an email or a (non Java) help chat available as well.
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S.
http://mvp.support.microsoft.com
| >
| > Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
| > MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > _________________________________________________________
| >
| >
| > | Last week my mother started having problems loading rooms in
www.pogo.com.
| > | She is a Club Pogo member using IE 6.0 Windows XP SP2 on a Dell desktop with
| > | McAfee OEM security (Dell) virus scan only (to my knowledge) and a dialup
| > | connection and I'm trying to assist from 200 miles away.
| > |
| > | She cannot get any game room to load. She gets a message at the lower left
| > | corner that says errors on page and the details say access denied. We've
| > | cleared the IE cache, the Java Cache, re-intalled Java, done everything that
| > | Pogo support has suggested including run an EA provided utility to test for a
| > | pop up blocker, which failed even after turning off the IE provided blocker.
| > | My mother isn't knowledgable enough about her McAfee Security Center to tell
| > | me if there is a pop up blocker there also. She's thoroughly frustrated and
| > | at her wits end. Can anyone suggest anything else?
| > |
| > | The only way I can replicate the error on one of my machines is to turn on a
| > | 3rd party popup blocker (Adsmasher). The only way I could get a good test of
| > | EA utility for blocker testing was to turn off Adsmasher and turn off
| > | EZ-Trust Firewall.
| >
| >
| >
