Cannot install updates

  • Thread starter Thread starter Chuck
  • Start date Start date
Do you get any error messages, you say your PC cannot install what happens
when you try ?
Give details of what is happening and what OS you are using and people will
be able to help you, in the meantime I'll give you a list to have a look at
to see if you can find any help.
Joan

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
===========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
 
heres what fixed it me
start/run
cmd
net stop wuauserv
regsvr32 %windir%\system32\wups2.dll
net start wuauserv
 
regsvr32 %windir%\system32\wups2.dll (I get a directory or syntax error
after I issue this command)
 
Windows XP Home Edition; ver.5.1; Build 2600.xpsp 071130427; SP 3; V.3264
IE 7

Error log

KB928843.log]
13.250:
================================================================================
13.250: 2007/02/18 07:45:06.656 (local)
13.250:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a01035fe4a452653122051f0194779a7\update\update.exe
(version 6.2.29.0)
13.265: Hotfix started with following command line: /si
/ParentInfo:d764f4fc292faf4a9495999410ab0f76
15.797: DoInstallation: CleanPFR failed: 0x2
15.843: SetProductTypes: InfProductBuildType=BuildType.IC
15.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
15.953: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB928843$
15.953: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
16.031: ref tag c:\windows\system32\sp4.cab does not exist
16.031: ref tag c:\windows\system32\sp3.cab does not exist
16.031: ref tag c:\windows\system32\sp2.cab does not exist
16.031: ref tag c:\windows\system32\sp1.cab does not exist
16.031: ref tag c:\windows\system32\driver.cab does not exist
16.031: ref tag c:\windows\system32\fp40ext.cab does not exist
16.047: ref tag c:\windows\system32\fp40ext1.cab does not exist
16.047: ref tag c:\windows\system32\wms4.cab does not exist
16.047: ref tag c:\windows\system32\wms41.cab does not exist
16.047: ref tag c:\windows\system32\ims.cab does not exist
16.047: ref tag c:\windows\system32\ims1.cab does not exist
16.047: ref tag c:\windows\system32\ins.cab does not exist
16.062: ref tag c:\windows\system32\ins1.cab does not exist
16.078: Starting AnalyzeComponents
16.078: AnalyzePhaseZero used 0 ticks
16.078: No c:\windows\INF\updtblk.inf file.
16.078: OEM file scan used 0 ticks
16.281: AnalyzePhaseOne: used 203 ticks
16.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
16.281: AnalyzeComponents: Hotpatching is disabled.
16.281: FindFirstFile c:\windows\$hf_mig$\*.*
20.640: KB928843 Setup encountered an error: The update.ver file is not
correct.
20.828: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.562: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.734: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.828: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.968: KB928843 Setup encountered an error: The update.ver file is not
correct.
22.359: KB928843 Setup encountered an error: The update.ver file is not
correct.
22.984: KB928843 Setup encountered an error: The update.ver file is not
correct.
23.172: AnalyzeForBranching used 47 ticks.
23.187: AnalyzePhaseTwo used 15 ticks
23.187: AnalyzePhaseThree used 0 ticks
23.250: AnalyzePhaseFive used 63 ticks
23.250: AnalyzePhaseSix used 0 ticks
23.250: AnalyzeComponents used 7172 ticks
23.250: Downloading 2 files
23.250: bPatchMode = TRUE
23.250: Inventory complete: ReturnStatus=0, 7297 ticks
23.250: Num Ticks for invent : 7297
23.343: [dumpDownloadTask] Update.exe posting request file to download a
total of 5662 bytes (5662 bytes in patches and 0 bytes in fallbacks)
23.359: dumpDownloadTask returned 0xf200 (more files to download)
23.531: KB928843 installation did not complete.
23.531: Update.exe extended error code = 0xf200
 
search your windows\system32 folder for wups2.dll
if its there then this should work
copy and paste just to make sure you have the syntax correct
regsvr32 %windir%\system32\wups2.dll
if it still does not work try giving the complete path to the .dll
regsvr32 c:\windows\system32\wups.dll (if this is your path)
 
Did you visit any of the sites that I listed ?
Joan

Chuck said:
Windows XP Home Edition; ver.5.1; Build 2600.xpsp 071130427; SP 3; V.3264
IE 7

Error log

KB928843.log]
13.250:
================================================================================
13.250: 2007/02/18 07:45:06.656 (local)
13.250:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a01035fe4a452653122051f0194779a7\update\update.exe
(version 6.2.29.0)
13.265: Hotfix started with following command line: /si
/ParentInfo:d764f4fc292faf4a9495999410ab0f76
15.797: DoInstallation: CleanPFR failed: 0x2
15.843: SetProductTypes: InfProductBuildType=BuildType.IC
15.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
15.953: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB928843$
15.953: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
failed: 0xe0000102
16.031: ref tag c:\windows\system32\sp4.cab does not exist
16.031: ref tag c:\windows\system32\sp3.cab does not exist
16.031: ref tag c:\windows\system32\sp2.cab does not exist
16.031: ref tag c:\windows\system32\sp1.cab does not exist
16.031: ref tag c:\windows\system32\driver.cab does not exist
16.031: ref tag c:\windows\system32\fp40ext.cab does not exist
16.047: ref tag c:\windows\system32\fp40ext1.cab does not exist
16.047: ref tag c:\windows\system32\wms4.cab does not exist
16.047: ref tag c:\windows\system32\wms41.cab does not exist
16.047: ref tag c:\windows\system32\ims.cab does not exist
16.047: ref tag c:\windows\system32\ims1.cab does not exist
16.047: ref tag c:\windows\system32\ins.cab does not exist
16.062: ref tag c:\windows\system32\ins1.cab does not exist
16.078: Starting AnalyzeComponents
16.078: AnalyzePhaseZero used 0 ticks
16.078: No c:\windows\INF\updtblk.inf file.
16.078: OEM file scan used 0 ticks
16.281: AnalyzePhaseOne: used 203 ticks
16.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
16.281: AnalyzeComponents: Hotpatching is disabled.
16.281: FindFirstFile c:\windows\$hf_mig$\*.*
20.640: KB928843 Setup encountered an error: The update.ver file is not
correct.
20.828: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.562: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.734: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.828: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.968: KB928843 Setup encountered an error: The update.ver file is not
correct.
22.359: KB928843 Setup encountered an error: The update.ver file is not
correct.
22.984: KB928843 Setup encountered an error: The update.ver file is not
correct.
23.172: AnalyzeForBranching used 47 ticks.
23.187: AnalyzePhaseTwo used 15 ticks
23.187: AnalyzePhaseThree used 0 ticks
23.250: AnalyzePhaseFive used 63 ticks
23.250: AnalyzePhaseSix used 0 ticks
23.250: AnalyzeComponents used 7172 ticks
23.250: Downloading 2 files
23.250: bPatchMode = TRUE
23.250: Inventory complete: ReturnStatus=0, 7297 ticks
23.250: Num Ticks for invent : 7297
23.343: [dumpDownloadTask] Update.exe posting request file to download a
total of 5662 bytes (5662 bytes in patches and 0 bytes in fallbacks)
23.359: dumpDownloadTask returned 0xf200 (more files to download)
23.531: KB928843 installation did not complete.
23.531: Update.exe extended error code = 0xf200

Joan Archer said:
Do you get any error messages, you say your PC cannot install what
happens when you try ?
Give details of what is happening and what OS you are using and people
will be able to help you, in the meantime I'll give you a list to have a
look at to see if you can find any help.
Joan

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section
of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.
===========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Click to expand...
Click to expand...
 
I have Norton 360 and am trying to see if it
may be causing trouble. I visited one of the sites (first one ) and was
redirected to an update site I had already visited. I feel I am chasing my
tail Joan, but thanks.

Joan Archer said:
Did you visit any of the sites that I listed ?
Joan

Chuck said:
Windows XP Home Edition; ver.5.1; Build 2600.xpsp 071130427; SP 3; V.3264
IE 7

Error log

KB928843.log]
13.250:
================================================================================
13.250: 2007/02/18 07:45:06.656 (local)
13.250:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a01035fe4a452653122051f0194779a7\update\update.exe
(version 6.2.29.0)
13.265: Hotfix started with following command line: /si
/ParentInfo:d764f4fc292faf4a9495999410ab0f76
15.797: DoInstallation: CleanPFR failed: 0x2
15.843: SetProductTypes: InfProductBuildType=BuildType.IC
15.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
15.953: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB928843$
15.953: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
failed: 0xe0000102
16.031: ref tag c:\windows\system32\sp4.cab does not exist
16.031: ref tag c:\windows\system32\sp3.cab does not exist
16.031: ref tag c:\windows\system32\sp2.cab does not exist
16.031: ref tag c:\windows\system32\sp1.cab does not exist
16.031: ref tag c:\windows\system32\driver.cab does not exist
16.031: ref tag c:\windows\system32\fp40ext.cab does not exist
16.047: ref tag c:\windows\system32\fp40ext1.cab does not exist
16.047: ref tag c:\windows\system32\wms4.cab does not exist
16.047: ref tag c:\windows\system32\wms41.cab does not exist
16.047: ref tag c:\windows\system32\ims.cab does not exist
16.047: ref tag c:\windows\system32\ims1.cab does not exist
16.047: ref tag c:\windows\system32\ins.cab does not exist
16.062: ref tag c:\windows\system32\ins1.cab does not exist
16.078: Starting AnalyzeComponents
16.078: AnalyzePhaseZero used 0 ticks
16.078: No c:\windows\INF\updtblk.inf file.
16.078: OEM file scan used 0 ticks
16.281: AnalyzePhaseOne: used 203 ticks
16.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
16.281: AnalyzeComponents: Hotpatching is disabled.
16.281: FindFirstFile c:\windows\$hf_mig$\*.*
20.640: KB928843 Setup encountered an error: The update.ver file is not
correct.
20.828: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.562: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.734: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.828: KB928843 Setup encountered an error: The update.ver file is not
correct.
21.968: KB928843 Setup encountered an error: The update.ver file is not
correct.
22.359: KB928843 Setup encountered an error: The update.ver file is not
correct.
22.984: KB928843 Setup encountered an error: The update.ver file is not
correct.
23.172: AnalyzeForBranching used 47 ticks.
23.187: AnalyzePhaseTwo used 15 ticks
23.187: AnalyzePhaseThree used 0 ticks
23.250: AnalyzePhaseFive used 63 ticks
23.250: AnalyzePhaseSix used 0 ticks
23.250: AnalyzeComponents used 7172 ticks
23.250: Downloading 2 files
23.250: bPatchMode = TRUE
23.250: Inventory complete: ReturnStatus=0, 7297 ticks
23.250: Num Ticks for invent : 7297
23.343: [dumpDownloadTask] Update.exe posting request file to download a
total of 5662 bytes (5662 bytes in patches and 0 bytes in fallbacks)
23.359: dumpDownloadTask returned 0xf200 (more files to download)
23.531: KB928843 installation did not complete.
23.531: Update.exe extended error code = 0xf200

Joan Archer said:
Do you get any error messages, you say your PC cannot install what
happens when you try ?
Give details of what is happening and what OS you are using and people
will be able to help you, in the meantime I'll give you a list to have a
look at to see if you can find any help.
Joan

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section
of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.
===========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Click to expand...
Click to expand...
Click to expand...
 
Sorry you're still having problems and you've now mentioned Norton which in
a lot of peoples minds causes more problems than it's supposed to fix <g>

Did you try any of the other sites ?

Sorry I wont be able to help you further so I hope one of the other sites
will solve your problems or one of the experts will be able to help you.
Joan

Chuck said:
I have Norton 360 and am trying to see if it
may be causing trouble. I visited one of the sites (first one ) and was
redirected to an update site I had already visited. I feel I am chasing my
tail Joan, but thanks.

Joan Archer said:
Did you visit any of the sites that I listed ?
Joan

Chuck said:
Windows XP Home Edition; ver.5.1; Build 2600.xpsp 071130427; SP 3;
V.3264
IE 7

Error log

KB928843.log]
13.250:
================================================================================
13.250: 2007/02/18 07:45:06.656 (local)
13.250:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a01035fe4a452653122051f0194779a7\update\update.exe
(version 6.2.29.0)
13.265: Hotfix started with following command line: /si
/ParentInfo:d764f4fc292faf4a9495999410ab0f76
15.797: DoInstallation: CleanPFR failed: 0x2
15.843: SetProductTypes: InfProductBuildType=BuildType.IC
15.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
15.953: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB928843$
15.953: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
failed: 0xe0000102
16.031: ref tag c:\windows\system32\sp4.cab does not exist
16.031: ref tag c:\windows\system32\sp3.cab does not exist
16.031: ref tag c:\windows\system32\sp2.cab does not exist
16.031: ref tag c:\windows\system32\sp1.cab does not exist
16.031: ref tag c:\windows\system32\driver.cab does not exist
16.031: ref tag c:\windows\system32\fp40ext.cab does not exist
16.047: ref tag c:\windows\system32\fp40ext1.cab does not exist
16.047: ref tag c:\windows\system32\wms4.cab does not exist
16.047: ref tag c:\windows\system32\wms41.cab does not exist
16.047: ref tag c:\windows\system32\ims.cab does not exist
16.047: ref tag c:\windows\system32\ims1.cab does not exist
16.047: ref tag c:\windows\system32\ins.cab does not exist
16.062: ref tag c:\windows\system32\ins1.cab does not exist
16.078: Starting AnalyzeComponents
16.078: AnalyzePhaseZero used 0 ticks
16.078: No c:\windows\INF\updtblk.inf file.
16.078: OEM file scan used 0 ticks
16.281: AnalyzePhaseOne: used 203 ticks
16.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
16.281: AnalyzeComponents: Hotpatching is disabled.
16.281: FindFirstFile c:\windows\$hf_mig$\*.*
20.640: KB928843 Setup encountered an error: The update.ver file is
not correct.
20.828: KB928843 Setup encountered an error: The update.ver file is
not correct.
21.562: KB928843 Setup encountered an error: The update.ver file is
not correct.
21.734: KB928843 Setup encountered an error: The update.ver file is
not correct.
21.828: KB928843 Setup encountered an error: The update.ver file is
not correct.
21.968: KB928843 Setup encountered an error: The update.ver file is
not correct.
22.359: KB928843 Setup encountered an error: The update.ver file is
not correct.
22.984: KB928843 Setup encountered an error: The update.ver file is
not correct.
23.172: AnalyzeForBranching used 47 ticks.
23.187: AnalyzePhaseTwo used 15 ticks
23.187: AnalyzePhaseThree used 0 ticks
23.250: AnalyzePhaseFive used 63 ticks
23.250: AnalyzePhaseSix used 0 ticks
23.250: AnalyzeComponents used 7172 ticks
23.250: Downloading 2 files
23.250: bPatchMode = TRUE
23.250: Inventory complete: ReturnStatus=0, 7297 ticks
23.250: Num Ticks for invent : 7297
23.343: [dumpDownloadTask] Update.exe posting request file to download a
total of 5662 bytes (5662 bytes in patches and 0 bytes in fallbacks)
23.359: dumpDownloadTask returned 0xf200 (more files to download)
23.531: KB928843 installation did not complete.
23.531: Update.exe extended error code = 0xf200

Do you get any error messages, you say your PC cannot install what
happens when you try ?
Give details of what is happening and what OS you are using and people
will be able to help you, in the meantime I'll give you a list to have
a look at to see if you can find any help.
Joan

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having"
section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.
===========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Click to expand...
Click to expand...
Click to expand...
 
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