cannot install the beta spyware

  • Thread starter Thread starter george
  • Start date Start date
G

george

I have downloaded the software to my daughter's troubled
laptop. When I try and install the software I get a
message stating that the temp folder on a drive that is
full of locked cannot be accessed.

The drive has lots of room on it (71% Free Space) and the
temp folder is not locked.

What should I do?
 
Hello George

Please try these steps:
This steps help me:

1)<Start>All Programs>Accessories>System tools> Disk
Cleanup .(app to clean out temporary files)

2)Use MSCONFIG to disable startup of all third-party
services and as many third-party drivers as you can manage.
After Start on Safe Mode

3)Try to download again and choose "Save to disk"
not "run".

4)Download CCleaner and install.
http://www.download.com/CCleaner/3000-2144_4-10361793.html?
tag=lst-0-1

- Restart in safe mode, press F8 during reboot/restart.

- Run CCleaner. if downloaded. Otherwise use Accessories,
System tools, Disk Cleanup app(CCleaner is faster).

- Try to start MSAS again and Scan.

Remember MS antispyware is a beta. If you think you have a
virus or other problems run ad-aware and/or spybot search
and destroy. As a virus checker run AVG 7.0. These three
programs are free and you should have them in your quiver
and run them regularly.

There are also others as well. but these three will do the
job for you.

Later on when MS gets the final version out try it again.
Meanwhile remove sit if you have had no experience with
incomplete beta programs.

Then try the installation again.

5)Double click on saved file to start install.

Additionally, check that your antivirus signatures are
current, and do a full (Safe mode) scan of your drive.

Engel
 
Hi George,

What Operating System is she running? Are you logging in with an
Administrator account when you try to install?


Ron Chamberlin
MS-MVP
 
What Ron said :)

Sounds like a non-admin trying to install. If its an admin, just make sure
the admin has rights to the folder listed in the error.

--
-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

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