Cannot get Outlook Express to connect

  • Thread starter Thread starter Blair
  • Start date Start date
B

Blair

I have a friend who has the following problem
Uses\XP with Wanadoo broddband.
Connects to the Internet ok with Internet Explorer.
I visited him to check his settings on Outlook Express and all appeared OK.
A fault report appears each time which says that the password is incorrect
Knowing windows messages I know they do not necessarily reflect the actual
fault.
I have deleted the password each time and put in the correct one but I am
wondering if the password is protected from change and perhaps requires
another method of changing this
Any ideas please ?
Blair
 
'Blair wrote, in part:
| I have a friend who has the following problem
| Uses\XP with Wanadoo broddband.
| Connects to the Internet ok with Internet Explorer.
| I visited him to check his settings on Outlook Express and all appeared
OK.
| A fault report appears each time which says that the password is incorrect
_____

Your friend should get in touch with the ISP provider and check that he is
using the correct user name and password.
The ISP can verify the actual user account name and password. The ISP can
also check his mail server settings.

Phil Weldon

|I have a friend who has the following problem
| Uses\XP with Wanadoo broddband.
| Connects to the Internet ok with Internet Explorer.
| I visited him to check his settings on Outlook Express and all appeared
OK.
| A fault report appears each time which says that the password is incorrect
| Knowing windows messages I know they do not necessarily reflect the actual
| fault.
| I have deleted the password each time and put in the correct one but I am
| wondering if the password is protected from change and perhaps requires
| another method of changing this
| Any ideas please ?
| Blair
|
|
|
 
Hi Blair,

"Password is incorrect" is not usually wrong, I would have him check for
correct case, and also whether or not the account requires authentication.

It is also possible that there is trouble at the mail server, checking with
the provider may help clear it up.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
Hi Rick
Thanks to you,Andy and Phil for al your help
I am visiting him on Friday and will let you know the result
Blair
 
Back
Top