Cannot find contacts from contact list in Address Book in Outlook

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Guest

Thanks for any comments in advance.

I have a little problem with Outlook (it might be not)
I was looking for a person (he is an employee the firm) from the company
contact list under Address Book and I knew the person’s contact information
is there. However, I couldn’t find the person from the company contact list
under the Address Book. When I checked the company contact list under the
public folder, I was able to find it. So, I knew, it’s there. Though the
contact exists under the company contact list, I can’t still find the contact
from the company contact list under the Address Book . Strangely, I found
the contact from Global Address List (GAL) and realized that all the contacts
for the people inside the company are under Global Address List, and that the
contacts cannot be found from the company contact. When I opened a contact
from the Global Address List, there wasn’t any personal information, which I
could get from the contact under the public folder.
Is there a way to find the contacts from both Global Address List and the
company contacts list under Address Book and get all information include
personal information?
Or is it the way Microsoft made?

Thanks,

Cheongseo Ku
 
It's not clear what you mean by "company contact list under Address Book." It is up to the network administrator to decide what personal information to expose in the Global Address List.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Hi Sue,

Thanks for your comment.
I have a SBS 2003 server, and under the Public Folders, there is the company
contact list, which has whole list of contacts for the company. In addition,
I can get the email addresses and contact information from the list while I'm
writing an email. The contacts for the internal users are on a separate
contact, which is Global Access List (GAL). Somehow there some duplicated
contacts for the same people on the GAL and the company list. However, I
can’t get the contacts from the company contact list while I can get the
contact from the Global Access List. Is there a way to sync both or find the
contacts from the company contact list while I’m writing a new email?

Cheongseo Ku
 
Is there a way to find the contacts from the company contact list while I’m writing a new email?

Right-click the contacts folder, bring up its Properties dialog, and check the box for the Outlook Address Book.

The place to look for employees, though, is in the GAL. It's not very efficient to keep them in both places. I think there are some tools that can copy GAL data into a public folder, but you'll probably want to ask Exchange admins about that on the microsoft.public.exchange.admin group.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Thanks again Sue,
Is there a way to find the contacts from the company contact list while I’m writing a new email?
Right-click the contacts folder, bring up its Properties dialog, and check the box for the Outlook Address Book.
Click to expand...
I knew it and I could get contact from the company contact list.(except the
duplicated contacts)
The place to look for employees, though, is in the GAL. It's not very efficient to keep them in both places. I think there are some tools that can copy GAL data into a public folder, but you'll probably want to ask Exchange admins about that on the microsoft.public.exchange.admin group.
Click to expand...

I don't want to copy the GAL to the company contact list, but I want to find
the duplicated contacts for the internal users from the company contact list.
However, when I searched the duplicated contacts from the company contact
list (open a new email  click “To† select “the company contact list†from
the list Enter the name of the person), I couldn’t find any of them. The
contact is on the company contact list because I could find the contacts from
the company contact list under the Public Folders (by opening the company
contact list from the Public Folders and search).
Because the GAL can’t be accessed without opening a new email, someone put
the duplicated contacts in the company contact list. Is there a way to access
GAL without opening a new email?

I appreciate all your efforts.

Cheongseo Ku
 
Thanks again Sue,
Is there a way to find the contacts from the company contact list while I’m writing a new email?
Right-click the contacts folder, bring up its Properties dialog, and check the box for the Outlook Address Book.
Click to expand...
I knew it and I could get contact from the company contact list.(except the
duplicated contacts)
The place to look for employees, though, is in the GAL. It's not very efficient to keep them in both places. I think there are some tools that can copy GAL data into a public folder, but you'll probably want to ask Exchange admins about that on the microsoft.public.exchange.admin group.
Click to expand...

I don't want to copy the GAL to the company contact list, but I want to find
the duplicated contacts for the internal users from the company contact list.
However, when I searched the duplicated contacts from the company contact
list (open a new email  click “To† select “the company contact list†from
the list Enter the name of the person), I couldn’t find any of them. The
contact is on the company contact list because I could find the contacts from
the company contact list under the Public Folders (by opening the company
contact list from the Public Folders and search).
Because the GAL can’t be accessed without opening a new email, someone put
the duplicated contacts in the company contact list. Is there a way to access
GAL without opening a new email?

I appreciate all your efforts.

Cheongseo Ku
 
I don't understand this: If you know that it's easier and more effective to search in the contacts folder, why are you still searching in the address book?
Is there a way to access GAL without opening a new email?
Click to expand...

Not within Outlook.


--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
It's just curiosity.
I know that I can search from the contact list and get whatever I need and
that I can store the information to contact on the GAL.
However, I was curious whether or not there is any alternative to get the
information.
Think about a call from your boss and she is asking you the same question I
did. Can you just ignore it? Though, I told her to get from the contact list
and update the information to the GAL, I wanted to make sure that I’m not
providing wrong answer.
Thanks for the comment.

Cheongseo Ku
 
Think about a call from your boss and she is asking you the same question I
did. Can you just ignore it?
Click to expand...

Yes, I sure can. I can tell her the best way to find the information she wants and ignore all the alternatives that won't give her what she needs.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Yes, I sure can. I can tell her the best way to find the information she
wants and ignore all the alternatives that won't give her what she needs.

Because you knew that already, you can say no. However, unlike you, I wasn't
100% sure whether or not there is any alternative. I'm not a MVP and that's
why I posted the question here. If I knew that, I would say the same thing to
my boss and I didn't ask this question. (Nobody asks what they know)
I don’t know whether or not you know why the duplicated contacts are on the
company contact list under the Public Folders. But, you’d better know that
some people get used to use the company contact list instead of GAL as they
can't access the GAL without opening a new email. That's why someone added
the contacts on the company contact list.

Cheongseo Ku
 
You have to develop confidence in your own ability to understand your boss' needs and the technology available. My opinion is no better than yours if you do your homework and experiment to see what's possible -- and more importantly, what's practical.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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