cannot fax

  • Thread starter Thread starter Kevin
  • Start date Start date
K

Kevin

I am trying to set up the facsimile capability on my
laptop. It appears to go O.K. until I actually try to
send a test. The message I get is that the fax failed to
send. I used the facsimile setup wizard to try to get
this going.
 
Are you using an analog fax modem hooked to a voice line?
Any other error messages or anything in Event Viewer?
 
I am using a standard analog phone line. My HP pavilion
laptop has an ESS SuperLink - M Data Fax Voice Modem. I
will re-attempt to install the fax to see exactly what
the message says. I'll re-send soon.
-----Original Message-----
Are you using an analog fax modem hooked to a voice line?
Any other error messages or anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
Kevin said:
I am trying to set up the facsimile capability on my
laptop. It appears to go O.K. until I actually try to
send a test. The message I get is that the fax failed to
send. I used the facsimile setup wizard to try to get
this going.
Click to expand...


.
Click to expand...
 
I attempted to send a test after setting up the fax. The
message that came back was "An error occurred while
sending the fax." I looked in properties for the test.
It said "retries exceeded" and "fatal error".
-----Original Message-----
Are you using an analog fax modem hooked to a voice line?
Any other error messages or anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
Kevin said:
I am trying to set up the facsimile capability on my
laptop. It appears to go O.K. until I actually try to
send a test. The message I get is that the fax failed to
send. I used the facsimile setup wizard to try to get
this going.
Click to expand...


.
Click to expand...
 
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
Have you checked to see if your modem is on the Win XP HCL list?
--
Russ Valentine
[MVP-Outlook]

Kevin said:
I attempted to send a test after setting up the fax. The
message that came back was "An error occurred while
sending the fax." I looked in properties for the test.
It said "retries exceeded" and "fatal error".
-----Original Message-----
Are you using an analog fax modem hooked to a voice line?
Any other error messages or anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
Kevin said:
I am trying to set up the facsimile capability on my
laptop. It appears to go O.K. until I actually try to
send a test. The message I get is that the fax failed to
send. I used the facsimile setup wizard to try to get
this going.
Click to expand...


.
Click to expand...
Click to expand...
 
Bought this new last year...I thought I saw it, and am
trying to check the modem list on the Microsoft Wecb
site, the search result does not want to load...
-----Original Message-----
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem
Click to expand...
incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
Have you checked to see if your modem is on the Win XP HCL list?
--
Russ Valentine
[MVP-Outlook]

Kevin said:
I attempted to send a test after setting up the fax. The
message that came back was "An error occurred while
sending the fax." I looked in properties for the test.
It said "retries exceeded" and "fatal error".
-----Original Message-----
Are you using an analog fax modem hooked to a voice line?
Any other error messages or anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
I am trying to set up the facsimile capability on my
laptop. It appears to go O.K. until I actually try to
send a test. The message I get is that the fax
Click to expand...
failed
to
send. I used the facsimile setup wizard to try to get
this going.


.
Click to expand...
Click to expand...


.
Click to expand...
 
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