Cannot download files in IE6

[Chris]

I have a problem with IE6 that has just started today.

When I try to download a file the 'save to location' box appears followed by
the download progress box, but the download states it has completed after 1
second irrespective of the length of the file - e.g. a 10MB file will finish
in 1 second and only 60K will actually be saved to disk. There are no error
messages whatsoever anywhere. This seems to happen with practically all
types of file, although occasionally a file (eg an MP3) will download
properly if I select 'run' rather than 'save'.

I have tried resetting IE to its default settings and clearing the cache and
history. Norton Internet Security reports that they system is free of
viruses and spyware.

I am running IE version 6.0.2900.2180 and windows XP SP2 with Norton
Internet Security 2006 (disabling NIS does not fix the problem). The PC is
an HP Pavilion 5251 with an Athlon 64 3800+ and 1GB RAM.

Any suggestions will be appreciated.

Thanks.

 

[Chris]

The problem has compunded itself now.

I have found that another machine of ours (a brand new Comnpaq) has almost
exactly the same problem. When I first try downloading a file it says it has
completed in 1 second (irrespective of the file length) even though it is
incomplete. The next and subsequent time I try downloading the same file I
get a 'connection with the server was reset' error message. If I then clear
the temporary internet files the first problem reocurrs.

The same problem on two separate meachines? IE6 with SP2 must have a major
fault somewhere.

Has anyone got any ideas, please?

Chris.

 

[Don Varnau]

Hi,
Go a step beyond clearing the cache. Delete the Temporary Internet Files
folder. A new one will be created on restart.

Make sure that you can see hidden files (Folder Options> View) Then
login as another user with administrator privileges, or from the machine's
default administrator account (startup in safe mode) and delete the affected
TIF folder from Windows Explorer. It will be at [C:\Documents and
Settings\username\Local Settings\Temporary Internet Files]

315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You would not be able to delete this folder when logged in as
yourself- it's "In use." You should be able to delete it from the
Administrator account.

It's often recommended that the TIF folder size be set to about 50 MB.
That's set at Internet Options> General> Temporary Internet Files> Settings.
The default size setting for the cache is usually much too large.

Also... are you sure that NIS was disabled? Any other security programs
running? If running a third-party firewall, turn on the Windows Firewall and
disable the other (as a test.)

Hope this helps,
Don
[MS MVP- IE]

 

[Chris]

Hi Don,

Thanks for the reply. I had already tried deleting the TIF index file using
another user account but it did not solve the problem. However making sure
NIS 2006 personal firewall was disabled permanently and switching windows
firewall back on does seem to have fixed the problem - at least I seem to be
able to download files again.

This is the second major problem I have had caused by NIS - the first
problem (using NIS 2005) was that it prevented IE6 accessing URLs manually
entered into the address bar unless the full path was entered. I know this
is probably the wrong group to ask as it is not a strictly IE6 question, but
since NIS 2005 and 2006 both seem to be useless piles of junk does anyone
have a suggestion as to the best and least problematic internet security
suite available?

Thanks again,

Chris.

Hi,
Go a step beyond clearing the cache. Delete the Temporary Internet Files
folder. A new one will be created on restart.

Make sure that you can see hidden files (Folder Options> View) Then
login as another user with administrator privileges, or from the machine's
default administrator account (startup in safe mode) and delete the
affected
TIF folder from Windows Explorer. It will be at [C:\Documents and
Settings\username\Local Settings\Temporary Internet Files]

315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You would not be able to delete this folder when logged in as
yourself- it's "In use." You should be able to delete it from the
Administrator account.

It's often recommended that the TIF folder size be set to about 50 MB.
That's set at Internet Options> General> Temporary Internet Files>
Settings.
The default size setting for the cache is usually much too large.

Also... are you sure that NIS was disabled? Any other security programs
running? If running a third-party firewall, turn on the Windows Firewall
and
disable the other (as a test.)

Hope this helps,
Don
[MS MVP- IE]

I have a problem with IE6 that has just started today.

When I try to download a file the 'save to location' box appears followed by
the download progress box, but the download states it has completed after 1
second irrespective of the length of the file - e.g. a 10MB file will finish
in 1 second and only 60K will actually be saved to disk. There are no error
messages whatsoever anywhere. This seems to happen with practically all
types of file, although occasionally a file (eg an MP3) will download
properly if I select 'run' rather than 'save'.

I have tried resetting IE to its default settings and clearing the cache and
history. Norton Internet Security reports that they system is free of
viruses and spyware.

I am running IE version 6.0.2900.2180 and windows XP SP2 with Norton
Internet Security 2006 (disabling NIS does not fix the problem). The PC
is
an HP Pavilion 5251 with an Athlon 64 3800+ and 1GB RAM.

Any suggestions will be appreciated.

Thanks.

 

[Charlie Tame]

If you have a router with a firewall the firewall part of NIS is only useful
for detecting outgoing attempts and then it's only really useful if you are
knowledgeable enough about what should "Not" be connecting to use the info.
This part is easily accomplished using Kerio Personal if you want it.

For Antivirus protection I have used AVG for a long time with no problems,
although of course I am also careful about what I get in email and stuff....

AVG bundle Kerio with one of their systems so you could look there if you
wish. Personally I think it's better to have AV doing AV and FW doing FW as
separate entities, so I do not think McAfee is a good idea, and Zone Alarm
seems to have gone down the all things to everybody path too. As for Pop Ups
the IE built in thing works within reason, I mean if you are going to go to
"Idiot" websites well there's nothing much that will protect you

These run well alongside MS Antispyware and there are no conflicts with
AdAware or Spybot.

All the other AV products seem okay, Panda, Trend, Kaspersky etc but Kerio
seems like the most friendly firewall.

There are numerous non viral but malicious (Hacker style) trojans out there
which most AV products ignore, for those I suggest BoClean which does not
scan, it sits waiting for one to try something and jumps on it. This is a
much more certain method than scanning encrypted files and is very light on
resources.

www.grisoft.com www.nsclean.com and www.kerio.com might be of interest but
by all means get other suggestions.

(We almost all agree about NIS)

Charlie

Hi Don,

Thanks for the reply. I had already tried deleting the TIF index file
using another user account but it did not solve the problem. However
making sure NIS 2006 personal firewall was disabled permanently and
switching windows firewall back on does seem to have fixed the problem -
at least I seem to be able to download files again.

This is the second major problem I have had caused by NIS - the first
problem (using NIS 2005) was that it prevented IE6 accessing URLs manually
entered into the address bar unless the full path was entered. I know this
is probably the wrong group to ask as it is not a strictly IE6 question,
but since NIS 2005 and 2006 both seem to be useless piles of junk does
anyone have a suggestion as to the best and least problematic internet
security suite available?

Thanks again,

Chris.

Hi,
Go a step beyond clearing the cache. Delete the Temporary Internet Files
folder. A new one will be created on restart.

Make sure that you can see hidden files (Folder Options> View) Then
login as another user with administrator privileges, or from the
machine's
default administrator account (startup in safe mode) and delete the
affected
TIF folder from Windows Explorer. It will be at [C:\Documents and
Settings\username\Local Settings\Temporary Internet Files]

315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You would not be able to delete this folder when logged in as
yourself- it's "In use." You should be able to delete it from the
Administrator account.

It's often recommended that the TIF folder size be set to about 50 MB.
That's set at Internet Options> General> Temporary Internet Files>
Settings.
The default size setting for the cache is usually much too large.

Also... are you sure that NIS was disabled? Any other security programs
running? If running a third-party firewall, turn on the Windows Firewall
and
disable the other (as a test.)

Hope this helps,
Don
[MS MVP- IE]

I have a problem with IE6 that has just started today.

When I try to download a file the 'save to location' box appears
followed by
the download progress box, but the download states it has completed
after 1
second irrespective of the length of the file - e.g. a 10MB file will finish
in 1 second and only 60K will actually be saved to disk. There are no error
messages whatsoever anywhere. This seems to happen with practically all
types of file, although occasionally a file (eg an MP3) will download
properly if I select 'run' rather than 'save'.

I have tried resetting IE to its default settings and clearing the cache and
history. Norton Internet Security reports that they system is free of
viruses and spyware.

I am running IE version 6.0.2900.2180 and windows XP SP2 with Norton
Internet Security 2006 (disabling NIS does not fix the problem). The PC
is
an HP Pavilion 5251 with an Athlon 64 3800+ and 1GB RAM.

Any suggestions will be appreciated.

Thanks.

 

[Guest]

chris

try this worked for me copy of symantecs reponse service chat


Meenakshi: Hi, thank you for contacting Symantec Live Technical Support. My
name is Meenakshi. How may I help you?
Paul: I am having problems downloading files with IE6, the only solution I
have found is to Disable NIS2006 and restart windows firewall. I found this
solution in a MIcrosoft IE6 forum Is ther a known problem with NIS2006 and is
there a workaround as don,t want have to turn off NIS2006 evertime I
download a file
Meenakshi: I infer from your message that you have problems with downloading
files from internet. Am I correct?
Paul: Yes no prblems with outlook attachements. The download box appears but
only downloads for about 1 second and reports download complete
Meenakshi: Can you give me more information on the issue that you encounter?
This will help me troubleshoot effectively.
Meenakshi: I am awaiting your response.
Paul: I click to download the file select save as and then direct to
location and click save the download box starts to download and then reports
download complete after about 1 second. The file size to be downloaded was
3.2mb but the download was only 47k when download complete reported. running
XP SP2 ADSL router connection
Meenakshi: Do you receive any error messages?
Paul: No
Meenakshi: I need to get some more details in order to troubleshoot this
further. The answers will help me determine the best route to finding a
solution.
Paul: what info do you require
Meenakshi: Can I confirm your computer's Operating System as Windows XP?
Paul: yes with sp2 and with all updates
Meenakshi: Can you list the Symantec products installed on your system along
with their versions? (For Example: Norton AntiVirus (NAV) 2004/2005, Winfax
10.02...)
Paul: NIS2006 ver 9.0.0.73
Paul: Systemworks 2005 ver 8.02 build 6
Meenakshi: Thank you for providing the requested information.
Meenakshi: This issue can happen due to improper firewall rules.
Paul: do you have any more details and what do I change in the settings
Meenakshi: To fix this issue please run program scan. For better
understanding of the troubleshooting steps I suggest that you visit the
following URL:

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2005081215094336?Open&src=con_ols_nam
Meenakshi: Please open Norton Internet Security
Paul: ok
Meenakshi: Now click on personal firewall and then click on configure.
Paul: ok
Meenakshi: Click on the programs tab
Paul: ok
Meenakshi: On the Programs tab, please check if you find any items listed
under Manual Program Control.
Paul: yes i have a number of programmes
Meenakshi: Click on the first item under Manual Program Control and then
press Ctrl+A on the keyboard. After you select all of the rules in the list,
click Remove, and then click Yes to confirm the removal.
Paul: ok
Meenakshi: Have all the items removed from the Manual Program Control list?
Paul: yes but some have started top re appear !
Meenakshi: Thats fine.
Meenakshi: After the rules are removed, click Program Scan, and then click
next
Paul: ok scanning
Meenakshi: The progress of the scan is displayed. This may take from 5 to 10
minutes to complete.
Paul: scan complete
Meenakshi: Okay
Meenakshi: After the Program Scan finishes, click Check All
Paul: okay
Meenakshi: Now click Next, on the final Program Scan window, click Finish.

You may leave the default selections as they are.

Click OK to exit the firewall configuration window.
Paul: okay
Meenakshi: Is Personal Firewall currntly disabled ?
Paul: no
Meenakshi: Okay then you can try to download a file from internet and check
if the issue persists.
Paul: just tried all ok many thanks for your help

Hi Don,

Thanks for the reply. I had already tried deleting the TIF index file using
another user account but it did not solve the problem. However making sure
NIS 2006 personal firewall was disabled permanently and switching windows
firewall back on does seem to have fixed the problem - at least I seem to be
able to download files again.

This is the second major problem I have had caused by NIS - the first
problem (using NIS 2005) was that it prevented IE6 accessing URLs manually
entered into the address bar unless the full path was entered. I know this
is probably the wrong group to ask as it is not a strictly IE6 question, but
since NIS 2005 and 2006 both seem to be useless piles of junk does anyone
have a suggestion as to the best and least problematic internet security
suite available?

Thanks again,

Chris.

Hi,
Go a step beyond clearing the cache. Delete the Temporary Internet Files
folder. A new one will be created on restart.

Make sure that you can see hidden files (Folder Options> View) Then
login as another user with administrator privileges, or from the machine's
default administrator account (startup in safe mode) and delete the
affected
TIF folder from Windows Explorer. It will be at [C:\Documents and
Settings\username\Local Settings\Temporary Internet Files]

315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You would not be able to delete this folder when logged in as
yourself- it's "In use." You should be able to delete it from the
Administrator account.

It's often recommended that the TIF folder size be set to about 50 MB.
That's set at Internet Options> General> Temporary Internet Files>
Settings.
The default size setting for the cache is usually much too large.

Also... are you sure that NIS was disabled? Any other security programs
running? If running a third-party firewall, turn on the Windows Firewall
and
disable the other (as a test.)

Hope this helps,
Don
[MS MVP- IE]

I have a problem with IE6 that has just started today.

When I try to download a file the 'save to location' box appears followed by
the download progress box, but the download states it has completed after 1
second irrespective of the length of the file - e.g. a 10MB file will finish
in 1 second and only 60K will actually be saved to disk. There are no error
messages whatsoever anywhere. This seems to happen with practically all
types of file, although occasionally a file (eg an MP3) will download
properly if I select 'run' rather than 'save'.

I have tried resetting IE to its default settings and clearing the cache and
history. Norton Internet Security reports that they system is free of
viruses and spyware.

I am running IE version 6.0.2900.2180 and windows XP SP2 with Norton
Internet Security 2006 (disabling NIS does not fix the problem). The PC
is
an HP Pavilion 5251 with an Athlon 64 3800+ and 1GB RAM.

Any suggestions will be appreciated.

Thanks.