cannot download file from server. IE was not able to open this sit

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  • Start date Start date
G

Guest

Visitors to a website are able to browse pages without a problem, but when
they try to download files from the site, they get the message:

"Internet Explorer cannot download file from server.

Internet Explorer was not able to open this Internet site. The requested
site is either unavailable or cannot be found. Please try again later."


The server is limited to 10 concurrent connections per IP.
The timeout is 60 seconds, which should be plenty of time for visitors to
select a location to save to.
More and more visitors are experiencing this problem, and there is no fix
other than to recommend using another web browser. The downloads work fine
with Firefox, Mozilla, etc.
 
Hi fuzzy,

How do you implement your downloads? Hyperlinks or Active Server Pages? Got
any examples?

Regards.
 
Hi,

File downloads are requested in 2 different ways, and both ways result in
this problem.

1. Via a CGI on plain HTML page:

<tr> <td><input type="radio" name="file"
value="http://www.example.com/filename.exe">filename</td></tr>

sends a GET request via CGI, resulting in this conversation:

GET /filename.exe HTTP/1.1
Accept: */*
Accept-Language: en-au
Accept-Encoding: gzip, deflate
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR
2.0.50727)
Host: www.example.com
Connection: Keep-Alive


HTTP/1.1 200 OK
Date: Thu, 17 Aug 2006 00:02:39 GMT
Server: Apache/1.3.33 (Debian GNU/Linux) mod_gzip/1.3.26.1a PHP/4.3.10-16
mod_auth_pam/1.1.1 mod_ssl/2.8.22 OpenSSL/0.9.7e mod_perl/1.29 mod_choke/0.06
X-mod-choke: 0.06
Last-Modified: Mon, 24 Jul 2006 06:07:13 GMT
ETag: "43d65-359610-44c46391"
Accept-Ranges: bytes
Content-Length: 3511824
Keep-Alive: timeout=5, max=96
Connection: Keep-Alive
Content-Type: application/x-msdos-program
.....


2. A GET request made via a call to the default browser in software itself.
Results in this conversation:

GET /filename.exe HTTP/1.1
Accept: */*
Accept-Language: en-au
Accept-Encoding: gzip, deflate
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
host: www.example.com
Connection: Keep-Alive
Cookie: entryID=21512


Unfortunately I can't reproduce the problem myself, but have a lot of
visitors that complain about it, and can't download the files at all :-(

Any help would be appreciated.

thx

Fuzzy
 
....
[Date: Mon, 14 Aug 2006 15:57:15 +1000]

[Xref: TK2MSFTNGP01.phx.gbl microsoft.public.windows.inetexplorer.ie6.browser:378278]
Click to expand...


xhdr date 378274-378282
221 Xhdr information follows
378274 Wed, 16 Aug 2006 15:09:52 -0400
378275 Wed, 16 Aug 2006 12:19:02 -0700
378276 Wed, 16 Aug 2006 12:26:01 -0700
378277 Wed, 16 Aug 2006 15:33:38 -0400

378278 Mon, 14 Aug 2006 15:57:15 +1000


378279 Wed, 16 Aug 2006 15:43:08 -0400
378280 Wed, 16 Aug 2006 15:42:28 -0400
378281 Wed, 16 Aug 2006 12:52:02 -0700
378282 16 Aug 2006 13:04:10 -0700
..


Something wrong with your computer's date? <w>


---
 
Nope... must be the server..

I'm in Australia, but we aren't that backwards !!!


Fuzzy.

Robert Aldwinckle said:
....
[Date: Mon, 14 Aug 2006 15:57:15 +1000]

[Xref: TK2MSFTNGP01.phx.gbl microsoft.public.windows.inetexplorer.ie6.browser:378278]
Click to expand...


xhdr date 378274-378282
221 Xhdr information follows
378274 Wed, 16 Aug 2006 15:09:52 -0400
378275 Wed, 16 Aug 2006 12:19:02 -0700
378276 Wed, 16 Aug 2006 12:26:01 -0700
378277 Wed, 16 Aug 2006 15:33:38 -0400

378278 Mon, 14 Aug 2006 15:57:15 +1000


378279 Wed, 16 Aug 2006 15:43:08 -0400
378280 Wed, 16 Aug 2006 15:42:28 -0400
378281 Wed, 16 Aug 2006 12:52:02 -0700
378282 16 Aug 2006 13:04:10 -0700
..


Something wrong with your computer's date? <w>


---

Hi fuzzy,

How do you implement your downloads? Hyperlinks or Active Server Pages? Got
any examples?

Regards.
Click to expand...
Click to expand...
 
fuzzy said:
Nope... must be the server..

I'm in Australia, but we aren't that backwards !!!
Click to expand...


Learn to read a thread. My comment was for the other poster.
Using the wrong date it appeared to be a reply which came before
your "bump" but in fact (as I proved) arrived after it.

In fact, to see how long after let's do the same treatment with your "bump"

<headers>
Date: Tue, 15 Aug 2006 22:35:13 -0700

Xref: TK2MSFTNGP01.phx.gbl microsoft.public.windows.inetexplorer.ie6.browser:378234
</headers>


So, 44 messages later, as it turns out.


Regarding your issue, if you have a specific (public) URL to use
as an example you might get a better response. The only things
which I noticed in your sample (template) response which might be related
to your symptom were the Accept-Encoding: gzip and the use of
Keep-Alive. If you have control over those settings you could try
changing them and see if your problem symptom changes.


Good luck

Robert
---

Fuzzy.

Robert Aldwinckle said:
....
[Date: Mon, 14 Aug 2006 15:57:15 +1000]

[Xref: TK2MSFTNGP01.phx.gbl microsoft.public.windows.inetexplorer.ie6.browser:378278]
Click to expand...


xhdr date 378274-378282
221 Xhdr information follows
378274 Wed, 16 Aug 2006 15:09:52 -0400
378275 Wed, 16 Aug 2006 12:19:02 -0700
378276 Wed, 16 Aug 2006 12:26:01 -0700
378277 Wed, 16 Aug 2006 15:33:38 -0400

378278 Mon, 14 Aug 2006 15:57:15 +1000


378279 Wed, 16 Aug 2006 15:43:08 -0400
378280 Wed, 16 Aug 2006 15:42:28 -0400
378281 Wed, 16 Aug 2006 12:52:02 -0700
378282 16 Aug 2006 13:04:10 -0700
..


Something wrong with your computer's date? <w>


---

Hi fuzzy,

How do you implement your downloads? Hyperlinks or Active Server Pages? Got
any examples?

Regards.
Visitors to a website are able to browse pages without a problem, but when
they try to download files from the site, they get the message:

"Internet Explorer cannot download file from server.

Internet Explorer was not able to open this Internet site. The requested
site is either unavailable or cannot be found. Please try again later."


The server is limited to 10 concurrent connections per IP.
The timeout is 60 seconds, which should be plenty of time for visitors to
select a location to save to.
More and more visitors are experiencing this problem, and there is no fix
other than to recommend using another web browser. The downloads work fine
with Firefox, Mozilla, etc.
Click to expand...
Click to expand...
Click to expand...
 
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