Cannot do Windows Update

  • Thread starter Thread starter David A
  • Start date Start date
D

David A

When I try to get Windows Updates all options are grayed
out except the first screen, "Welcome", and the last
link "Get Help & Support." Someone said that it might be
something to do with a firewall We do have a firewall on a
wireless router, but it is the same even if I plug
straight into the DSL modem with no firewall. I do not
have ActiveX controls and plug-ins running, do I need them?

David
 
try scanning for a virus or spywares
safer-networking.org update and scan on easy or free
antivirus from grisoft.com
 
David A said:
When I try to get Windows Updates all options are grayed
out except the first screen, "Welcome", and the last
link "Get Help & Support." Someone said that it might be
something to do with a firewall We do have a firewall on a
wireless router, but it is the same even if I plug
straight into the DSL modem with no firewall. I do not
have ActiveX controls and plug-ins running, do I need them?

David
Click to expand...

Windows Update Fails:
Disable your anti-virus when obtaining the updates.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Troubleshooting Windows Update Connection and Download Problems
http://support.microsoft.com/?kbid=193657
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
-----Original Message-----


Windows Update Fails:
Disable your anti-virus when obtaining the updates.
Click to expand...

Thanks for the responses. Don't think it can be a virus, I
have CA antivirus and it is automatically updated. I also
scan frequently with Spybot and AdAware. Another strange
thing is that a desktop machine has this problem, but the
laptop doesn't, both use the same DSL connection and the
same AV software.

Will work through the links.
David
 
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