cannot delete or move message from outbox

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

This is blocking all messages, both new and reply messages and is therefore
urgent that I fix this. the error message is " an unknown error has
occurred".
 
Go to the outbox directory in Windows Explorer. The location will be:

%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\Local Folders\Outbox

and with WinMail closed delete all the files.

Then try repairing the database.

Run the cmd prompt as Admin and copy and then in there

esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
Mail\windowsmail.msmessagestore"

Fill in the %USERPROFILE% to match your profile (e.g. c:\users\nrc)

Then reopen WinMail and see if that fixes it.

steve
 
I did as instructed (I think) The first part of instructions was no problem
and I deleted 1 file (only one in outbox - all others had been deleted)
The 2nd part - cmd prompt. I did do this ( copied your email from
"esentutl /p to windowsmail.msmessagestore" and got an error message
"failed with Jet error -1032".... opertation terminated with error 1032
(Jet_errFileAccessDenied, Cannot access file, the file is locked or in use)
after 30.77 seconds. "

I did not use admin (did not know where that was to be used)

The command prompt was and is "C:\Users\nancy>"
 
Make sure Windows Mail is closed when you do it.

nrc said:
I did as instructed (I think) The first part of instructions was no
problem
and I deleted 1 file (only one in outbox - all others had been deleted)
The 2nd part - cmd prompt. I did do this ( copied your email from
"esentutl /p to windowsmail.msmessagestore" and got an error message
"failed with Jet error -1032".... opertation terminated with error 1032
(Jet_errFileAccessDenied, Cannot access file, the file is locked or in
use)
after 30.77 seconds. "

I did not use admin (did not know where that was to be used)

The command prompt was and is "C:\Users\nancy>"
Click to expand...
 
Close WinMail as Frank indicates. Then try it. If you get the same error
either reboot and try again, or do a CTRL-SHIFT-ESC and end task Winmail.exe
in Task Manager and then try it again.

steve
 
I did this twice and it still will not let me delete or move email message.

this has been 2 days now... please help
 
I did this twice and it still will not let me delete or move email message.

this has been 2 days now... please help
 
Then you will have to delete the database files in the message store
directory. Delete the windowsmail.msmessagestore file completely and then
you will start fresh. The messages will still be in the subdirectories.
See how that does.

steve
 
This did not work either. Can I just delete the mail program and reinstall?
If so how would I go about this? and can I save the messages and the
contacts? If so how do I save them (without saving the stuck outgoing
message)
nrc
 
I continue to have this problem but fiqured a backward way of still being
able to send mail. I deleted my email account and reentered the information.
The item that can not be delteted is still there but I am able to send email
now. You need to remember that after you do this when a "pop up" box opens
click no in sending this email. Now everytime you send email this popup box
will pop up again and click "no" again.
 
I have ordered ms office 2007. should have it in a day or two. when I
install this, will outlook override this? and solve my problem. ??
 
I don't have a clue as to your issues then. I'd rename the message store
directory to something else and then start Winmail and let it set things up
completely over again.

steve
 
How should I know?

nrc said:
I have ordered ms office 2007. should have it in a day or two. when I
install this, will outlook override this? and solve my problem. ??
Click to expand...
 
I've had this problem ever since early betas. I am now using final Retail
6000 and I have the same problem (fresh install). Nothing has worked.

About the solutions people are suggesting:

- Deleting the eml files or inbox folders: this is ridiculous, even if you
delete them they are still listed in the database file
WindowsMail.MSMessageStore
- Database repair: it didn't fix anything

My deleted folder now has more than 1000 messages. This is getting really
annoying. So much for "Ultimate" windows.. they should put a fix soon in
windows update imo.

This sucks.
 
Some have reported that if you repeatedly "empty deleted items" that it
finally takes.

steve
 
They said a few times. Closing and opening and such.

You might try a repair of the database.

steve
 
I said I tried that already in my first post. This is clearly a **** up from
microsoft, this bug was already present a long time ago in early betas.

Thanks anyway
 
I have one message "stuck" in my outbox thus preventing me from sending any
emails. I read all the posts and have no clue how to fix this. Please help
me.
 
I am having the same problem as Spatelli. Help!

spatelli said:
I have one message "stuck" in my outbox thus preventing me from sending any
emails. I read all the posts and have no clue how to fix this. Please help
me.
Click to expand...
 
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