Cannot delete,move mail messages

  • Thread starter Thread starter BobC
  • Start date Start date
B

BobC

A "first" for me; I have been using Vista since8/05 ,yesterday a spam
message came in to the inbox,it was deleted,however,it is still in the
inbox; in addition,2 other messages ,which are not spam,cannot be
viewed,deleted,etc.Windows Mail message "an unexpected error has occured
"etc.
I have been in the message store folder,a "wildcard" search for eml
files.deleted everything in the deleted folder,and sent feedback to MS.
I can send and receive new mail(my own to test) ,but would like to get the
problem rectified.
Any ideas would be appreciated.
TIA
 
Try compacting the database. Go to Tools | Options | Advanced | Maintenance
and set the compaction threshold to 1. Then close WinMail and let it
compact. (set that value back to 100 after that). See if that fixes it.

steve
 
My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2 messages
prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
 
My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2 messages
prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
 
BobC said:
My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2 messages
prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Click to expand...

I had the same problem with one message. Eventually (a matter of weeks) it
disappeared on its own.

Tom Lake
 
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL
 
Try using the esentutl to repair the database. Others indicated it worked.

From an earlier post:
 
To Michael and Steve;
Still working on the "esentutl" fix; I "cut my teeth" on Dos many years
ago,but this utility is giving me a "fit";
Thanks to each of you!
Michal Kawecki said:
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL

BobC said:
My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2
messages prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Click to expand...
Click to expand...
 
Well,to furthur "confuse the issue" ,there are no emails in the
users\me\appdata\local\microsoft\windows mail ...inbox ,yet,still have
emails in the inbox in the mail window:IMHO ,I believe there is a bug in the
system,so will continue working on it,perhaps,one of the MS folks will start
monitoring the forum.
Tks again!

BobC said:
To Michael and Steve;
Still working on the "esentutl" fix; I "cut my teeth" on Dos many years
ago,but this utility is giving me a "fit";
Thanks to each of you!
Michal Kawecki said:
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL

BobC said:
My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2
messages prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Try compacting the database. Go to Tools | Options | Advanced |
Maintenance and set the compaction threshold to 1. Then close WinMail
and let it compact. (set that value back to 100 after that). See if
that fixes it.

steve

A "first" for me; I have been using Vista since8/05 ,yesterday a spam
message came in to the inbox,it was deleted,however,it is still in the
inbox; in addition,2 other messages ,which are not spam,cannot be
viewed,deleted,etc.Windows Mail message "an unexpected error has
occured "etc.
I have been in the message store folder,a "wildcard" search for eml
files.deleted everything in the deleted folder,and sent feedback to
MS.
I can send and receive new mail(my own to test) ,but would like to get
the problem rectified.
Any ideas would be appreciated.
TIA
Click to expand...
Click to expand...
Click to expand...
 
The problem is the database, so ignore the fact there are no messages in the
folder.

The utility is very easy.

Right click on the cmd prompt and then choose Run as Administrator.

Then you can copy this from Windows and paste into the Command window

esentutl /p "c:\users\BobC\appdata\local\microsoft\windows
mail\windowsmail.msmessagestore"

Then edit the BobC to reflect the correct user name.

That's all you have to do.

steve



BobC said:
Well,to furthur "confuse the issue" ,there are no emails in the
users\me\appdata\local\microsoft\windows mail ...inbox ,yet,still have
emails in the inbox in the mail window:IMHO ,I believe there is a bug in
the system,so will continue working on it,perhaps,one of the MS folks will
start monitoring the forum.
Tks again!

BobC said:
To Michael and Steve;
Still working on the "esentutl" fix; I "cut my teeth" on Dos many years
ago,but this utility is giving me a "fit";
Thanks to each of you!
Michal Kawecki said:
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL

My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2
messages prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Try compacting the database. Go to Tools | Options | Advanced |
Maintenance and set the compaction threshold to 1. Then close WinMail
and let it compact. (set that value back to 100 after that). See if
that fixes it.

steve

A "first" for me; I have been using Vista since8/05 ,yesterday a spam
message came in to the inbox,it was deleted,however,it is still in the
inbox; in addition,2 other messages ,which are not spam,cannot be
viewed,deleted,etc.Windows Mail message "an unexpected error has
occured "etc.
I have been in the message store folder,a "wildcard" search for eml
files.deleted everything in the deleted folder,and sent feedback to
MS.
I can send and receive new mail(my own to test) ,but would like to
get the problem rectified.
Any ideas would be appreciated.
TIA
Click to expand...
Click to expand...
Click to expand...
 
Yep,it is "easy to use" however.havng run the utility many times,I receive
the following message:
Jet error-1032 <Jet-err File access denied,cannot access the file,the file
is locked,or in use>after 30.63 seconds.
I have used the utility on line,off line,no browser,with browser,no
email,etc.
Same message,any ideas on the error message would be appreciated.

Steve Cochran said:
The problem is the database, so ignore the fact there are no messages in
the folder.

The utility is very easy.

Right click on the cmd prompt and then choose Run as Administrator.

Then you can copy this from Windows and paste into the Command window

esentutl /p "c:\users\BobC\appdata\local\microsoft\windows
mail\windowsmail.msmessagestore"

Then edit the BobC to reflect the correct user name.

That's all you have to do.

steve



BobC said:
Well,to furthur "confuse the issue" ,there are no emails in the
users\me\appdata\local\microsoft\windows mail ...inbox ,yet,still have
emails in the inbox in the mail window:IMHO ,I believe there is a bug in
the system,so will continue working on it,perhaps,one of the MS folks
will start monitoring the forum.
Tks again!

BobC said:
To Michael and Steve;
Still working on the "esentutl" fix; I "cut my teeth" on Dos many years
ago,but this utility is giving me a "fit";
Thanks to each of you!
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL

My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2
messages prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Try compacting the database. Go to Tools | Options | Advanced |
Maintenance and set the compaction threshold to 1. Then close
WinMail and let it compact. (set that value back to 100 after that).
See if that fixes it.

steve

A "first" for me; I have been using Vista since8/05 ,yesterday a spam
message came in to the inbox,it was deleted,however,it is still in
the inbox; in addition,2 other messages ,which are not spam,cannot be
viewed,deleted,etc.Windows Mail message "an unexpected error has
occured "etc.
I have been in the message store folder,a "wildcard" search for eml
files.deleted everything in the deleted folder,and sent feedback to
MS.
I can send and receive new mail(my own to test) ,but would like to
get the problem rectified.
Any ideas would be appreciated.
TIA
Click to expand...
Click to expand...
Click to expand...
 
Steve,latest "error" message,when running from root,"cannot find file
"windowsmail.msmessagestore"
I saw this error message sever times last evening,that is when I posted IMHO
a system bug.
I have taken a lot of you time,which I apologize for,and really appreciate
it!
Other than using "attrib',which I haven't done, and really should not be
needed,I suppose I will have to continue loking ate 3 messages in the inbox.
Thanks again for you interest and expertise.

BobC said:
Yep,it is "easy to use" however.havng run the utility many times,I receive
the following message:
Jet error-1032 <Jet-err File access denied,cannot access the file,the file
is locked,or in use>after 30.63 seconds.
I have used the utility on line,off line,no browser,with browser,no
email,etc.
Same message,any ideas on the error message would be appreciated.

Steve Cochran said:
The problem is the database, so ignore the fact there are no messages in
the folder.

The utility is very easy.

Right click on the cmd prompt and then choose Run as Administrator.

Then you can copy this from Windows and paste into the Command window

esentutl /p "c:\users\BobC\appdata\local\microsoft\windows
mail\windowsmail.msmessagestore"

Then edit the BobC to reflect the correct user name.

That's all you have to do.

steve



BobC said:
Well,to furthur "confuse the issue" ,there are no emails in the
users\me\appdata\local\microsoft\windows mail ...inbox ,yet,still have
emails in the inbox in the mail window:IMHO ,I believe there is a bug in
the system,so will continue working on it,perhaps,one of the MS folks
will start monitoring the forum.
Tks again!

To Michael and Steve;
Still working on the "esentutl" fix; I "cut my teeth" on Dos many years
ago,but this utility is giving me a "fit";
Thanks to each of you!
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL

My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2
messages prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Try compacting the database. Go to Tools | Options | Advanced |
Maintenance and set the compaction threshold to 1. Then close
WinMail and let it compact. (set that value back to 100 after
that). See if that fixes it.

steve

A "first" for me; I have been using Vista since8/05 ,yesterday a
spam message came in to the inbox,it was deleted,however,it is still
in the inbox; in addition,2 other messages ,which are not
spam,cannot be viewed,deleted,etc.Windows Mail message "an
unexpected error has occured "etc.
I have been in the message store folder,a "wildcard" search for eml
files.deleted everything in the deleted folder,and sent feedback to
MS.
I can send and receive new mail(my own to test) ,but would like to
get the problem rectified.
Any ideas would be appreciated.
TIA
Click to expand...
Click to expand...
Click to expand...
 
Got it fixed!!
Finally "bit the bullet" and moved the msmessage store file which the
"esentutl" utility could not find,deketed the "original" restarted
Winmail,new msmessage store file was created!
Thanks to each of you who assisted me!
BobC said:
To Michael and Steve;
Still working on the "esentutl" fix; I "cut my teeth" on Dos many years
ago,but this utility is giving me a "fit";
Thanks to each of you!
Michal Kawecki said:
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL

BobC said:
My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2
messages prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Try compacting the database. Go to Tools | Options | Advanced |
Maintenance and set the compaction threshold to 1. Then close WinMail
and let it compact. (set that value back to 100 after that). See if
that fixes it.

steve

A "first" for me; I have been using Vista since8/05 ,yesterday a spam
message came in to the inbox,it was deleted,however,it is still in the
inbox; in addition,2 other messages ,which are not spam,cannot be
viewed,deleted,etc.Windows Mail message "an unexpected error has
occured "etc.
I have been in the message store folder,a "wildcard" search for eml
files.deleted everything in the deleted folder,and sent feedback to
MS.
I can send and receive new mail(my own to test) ,but would like to get
the problem rectified.
Any ideas would be appreciated.
TIA
Click to expand...
Click to expand...
Click to expand...
 
You have to tell it the full path (enclosed in quotes) to the message store
file, which I suspect you didn't do.

Also, it sounds as if you tried to run the utility with WinMail still open
(or running) and so that's why you got the permissions error.

Anyway, wiping the database will certainly fix things, but that's sort of
overkill.

cheers,

steve

BobC said:
Got it fixed!!
Finally "bit the bullet" and moved the msmessage store file which the
"esentutl" utility could not find,deketed the "original" restarted
Winmail,new msmessage store file was created!
Thanks to each of you who assisted me!
BobC said:
To Michael and Steve;
Still working on the "esentutl" fix; I "cut my teeth" on Dos many years
ago,but this utility is giving me a "fit";
Thanks to each of you!
Michal Kawecki said:
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL

My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2
messages prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Try compacting the database. Go to Tools | Options | Advanced |
Maintenance and set the compaction threshold to 1. Then close WinMail
and let it compact. (set that value back to 100 after that). See if
that fixes it.

steve

A "first" for me; I have been using Vista since8/05 ,yesterday a spam
message came in to the inbox,it was deleted,however,it is still in the
inbox; in addition,2 other messages ,which are not spam,cannot be
viewed,deleted,etc.Windows Mail message "an unexpected error has
occured "etc.
I have been in the message store folder,a "wildcard" search for eml
files.deleted everything in the deleted folder,and sent feedback to
MS.
I can send and receive new mail(my own to test) ,but would like to
get the problem rectified.
Any ideas would be appreciated.
TIA
Click to expand...
Click to expand...
Click to expand...
 
Yes,ran it with full quotes; in the directory tree,"msmessage store" is the
last file on the tree,there were several folders such as Avast,Money,Adobe
,etc before the msmessage store,the utility times out before it went to the
message store file.
Thanks
Steve Cochran said:
You have to tell it the full path (enclosed in quotes) to the message
store file, which I suspect you didn't do.

Also, it sounds as if you tried to run the utility with WinMail still open
(or running) and so that's why you got the permissions error.

Anyway, wiping the database will certainly fix things, but that's sort of
overkill.

cheers,

steve

BobC said:
Got it fixed!!
Finally "bit the bullet" and moved the msmessage store file which the
"esentutl" utility could not find,deketed the "original" restarted
Winmail,new msmessage store file was created!
Thanks to each of you who assisted me!
BobC said:
To Michael and Steve;
Still working on the "esentutl" fix; I "cut my teeth" on Dos many years
ago,but this utility is giving me a "fit";
Thanks to each of you!
Check your database with esentutl.exe /p <database_name> command.
You'll be get more options with esentutl.exe /?.

Michal Kawecki [MS-MVP]
Warsaw, PL

My recollection is I did compact the database,and did the same again
,twice; still have the same problem.
Guess I will have to put up with the 3 files; strange thing,the 2
messages prior to the spam cannot be moved,deleted,etc.
Thanks for your reply!!
Try compacting the database. Go to Tools | Options | Advanced |
Maintenance and set the compaction threshold to 1. Then close
WinMail and let it compact. (set that value back to 100 after that).
See if that fixes it.

steve

A "first" for me; I have been using Vista since8/05 ,yesterday a spam
message came in to the inbox,it was deleted,however,it is still in
the inbox; in addition,2 other messages ,which are not spam,cannot be
viewed,deleted,etc.Windows Mail message "an unexpected error has
occured "etc.
I have been in the message store folder,a "wildcard" search for eml
files.deleted everything in the deleted folder,and sent feedback to
MS.
I can send and receive new mail(my own to test) ,but would like to
get the problem rectified.
Any ideas would be appreciated.
TIA
Click to expand...
Click to expand...
Click to expand...
 
Back
Top