Cannot delete bad email from outbox

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Guest

Hello, I need help removing an email from email outbox thats preventing me
from sending out anything, every time I do so I get 'an unknown error has
occured' and the file won't or can't be moved and I cannot do anything with
it, please help!, only HELPFUL comments towards the problem appreciated, no
smart comments please
 
Unfortunately this is a common bug with Windows Mail.
Once you get a 'ghost' email stuck in the Outbox, and
it won't let you send anything, your options are quite limited.
If you don't feel comfortable doing the database deletion/regeneration
method that has been posted here by Steve Cochran, then your
only remaining option is to install and use a different email program.
Mozilla Thunderbird is free:
http://www.mozilla.com/en-US/thunderbird/

Gary VanderMolen
 
Drake_78 said:
Hello, I need help removing an email from email outbox thats preventing me
from sending out anything, every time I do so I get 'an unknown error has
occured' and the file won't or can't be moved and I cannot do anything
with
it, please help!, only HELPFUL comments towards the problem appreciated,
no
smart comments please
Click to expand...


Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.
 
First thing is to remove McAfee or Norton AV and antispam from the computer
if they exist. You may need to visit their website to fully uninstall the
product (for Norton see here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039.
Then get something less invasive. There are a number of free
antivirus programs, but with any you have to disable email scanning. See
www.oehelp.com/OETips.aspx#3

You can also try compacting and repairing the database using my WMUtil
program (www.oehelp.com/WMUtil/).

After that, the only solution so far is to wipe out the database. So go to
Tools | Options | Advanced | Maintenance | Store Folder to find the message
store location. Then move everything under that Windows Mail directory to
another directory, so that the Windows Mail directory is completely empty.
Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can drag messages from the directory to which you moved the files
back into WinMail.

steve
 
Here is what I did, which may be a bit more lengthy than what most people
need to do due to the Vista user problems my version has. Most people should
be able to go to Computer, C Drive, Users, select their user name, and see
the AppData file from there, and I cannot.

I went to start
in the start search area (just above start) I entered C:\Users\my user
name\AppData\Local\Microsoft\Windows Mail (note that Windows Mail must be
written as two separate words)
I clicked on Windows Mail at the top of the list page
I selected WindowsMail.MSMessageStore and pasted a copy in my documents
(just in case)
then deleted the file
I opened the Backup folder
then Opened the New folder
Deleted the WindowsMail.MSMessageStore in this folder
Closed out of everything and then upon opening Windows Mail it restores
itself and also gives you several "restore" folders under the default folders.
I then proceeded to input my emails into the folders by copy and pasting (I
did notice a note online while searching that stated it is not a good idea to
copy and paste several emails at once as this action can cause another
"ghost" email, it also stated that doing anything too fast can cause this
problem.)

I hope this helps. I am more than happy to save anyone and everyone from
having the problems I've had.
CF
 
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