Cannot Create New User

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G

Guest

Hi
I have administrator priveleges and have set up a number of user accounts in
the past. But now when I double click User Accounts in the Control Panel, all
I get is a blank window with 3 "Learn About" options on the left.

Any suggestions as to what the problem might be or how to fix it?

May be unrelated but when I click on Help and Support, I get a "Microsoft
Help and Support Center has encountered a problem and needs to close. We are
sorry for the inconvenience" message. Or should I raise this on a different
forum.

Thanks
 
Wes - thanks. I've started going through these options one by one.

Suggestion 1 takes me to a site that suggests running the following:

regsvr32 jscript.dll - seemed to work fine, but didn't solve the problem.
Then suggests run the following:

regsvr32 nusrmgr.cpl - (seemed to work fine) and
regsvr32 /i mshtml.dll - comes back with the error message - mshtml.dll was
loaded but the dllregisterserver entry point was not found. The file cannot
be registered.

Could this be the problem? If so how can I fix it? Will try the other
options you suggested and feedback what happens.

Regards
 
Thanks Wes

Suggestion 1 - executing regsvr32 jscript.dll and regsvr32 nusrmgr.cpl
seemed to be fine but regsvr32 /i mshtml.dll throws up the following error
message

mshtml.dll was loaded but the DllRegisterServer entry point was not found.
The file can not be registered.

Suggestion 2 - 831430 - didn't help as the registry already had all the
correct settings

Suggestion 3 - takes me back to the same problem with mshtml.dll
encountered above.

Suggestion 4 - downloaded the fil and merged it - seemed to work OK but
didn't solve the problem

Is the mshtml.dll problem causing this do you think?

Regards
 
Try this command:

regsvr32 /u mshtml.dll

You may get this error, I got it...

DllUnregisterServer in mshtml.dll failed.
Return code was: 0x8000ffff

Click OK and then try this command again:

regsvr32 /i mshtml.dll

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Wes

Tried it and got the same message as I did with the /i command:

mshtml.dll was loaded but the DllRegisterServer entry point was not found.
The file can not be registered.
 
The file, mshtml.dll, itself may be messed up.

mshtml.dll normally exists in
C:\WINDOWS\system32
and
C:\WINDOWS\system32\dllcache
or
C:\WINDOWS\ServicePackFiles\I386

The mshtml.dll in C:\WINDOWS\system32 is the one that gets used. The other
one in the dllcache or I386 folder is for backup. If Windows File
Protection is working correctly, the following should help.

Try this.

Start | Run | Type: system32 | Click OK |

Size the window so you can also see your Desktop.
Scroll down to mshtml.dll.
Left click and drag mshtml.dl to your Desktop.
Wait just a minute.
Now scroll down clear to the bottom of system32.
Is there a new mshtml.dll there?

If there is a new mshtml.dll delete the one on your Desktop.
Close system32.

If there is NOT a new mshtml.dll drag the one on your Desktop back into
system32.
Close system32.

If there is a new mshtml.dll in system32, you'll see something similar to
this in the Event Viewer under System, listed as Information; Windows File
Protection:

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64002
Date: 23-Apr-07
Time: 8:58:18 AM
User: N/A
Computer: GT5404
Description:
File replacement was attempted on the protected system file
c:\windows\system32\mshtml.dll. This file was restored to the original
version to maintain system stability. The file version of the system file is
6.0.2900.3059.

If that doesn't help, try running the System File Checker. System File
Checker (sfc.exe) replaces screwed up system files.

Load your XP CD in your CD drive.

Start | Run | Type or paste: sfc /scannow | Click OK

sfc /scannow scans all protected system files immediately and replaces
incorrect versions with correct Microsoft versions.

System File Checker takes a while to run.

If you have XP Home and it asks for your XP Pro CD, see this KB article...

You may be prompted to insert a Windows XP Professional CD when you run the
System File Checker tool in Windows XP Home Edition
http://support.microsoft.com/kb/897128

If SFC.EXE did anything it will be listed in the Event Viewer.

Open the Event Viewer...
Start | Run | Type: eventvwr | Click OK | Click System |

Windows File Protection will be listed under the Source column. Look at any
Windows File Protection entries.

Explains a whole bunch about sfc.exe.
scannow sfc (sfc.exe)
http://www.updatexp.com/scannow-sfc.html

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Wes

Thanks - I will try this to cure the mshtml.dll problem, BUT... ...and this
is really strange:
I tried rebooting and then double-clicking User Accounts - same old problem.
Then I switched from Classic View to Category View in Control Panel and
opened the User Accounts with no problems, set up a new user, etc, etc
Then I switched back to Classic View and... ... it also worked fine!!!!!

It seems very unlikely, but that's exactly what happened. Make any sense to
you?

Regards
 
It seems very unlikely, but that's exactly what happened. Make any sense
to you?
Click to expand...

No, but don't look a gift horse in the mouth. ;-) Stranger have happened.

nusrmgr.cpl is User Accounts.

Start | Run | Type: nusrmgr.cpl | Click OK

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Wes - thanks - create user now seems to work fine. But mshtml.dll is still
coming up with same old error.

I ran the system file checker did throw up some events (looks like 3 pairs
of events) -

Windows File Protection scan found that the system file
c:\windows\system32\oembios.bin has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 0.0.0.1.

The protected system file c:\windows\system32\oembios.bin could not be
restored to its original, valid version. The file version of the bad file is
0.0.0.1 The specific error code is 0x800b0100 [No signature was present in
the subject.
].

Windows File Protection scan found that the system file
c:\windows\system32\oembios.dat has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 0.0.0.1.

The protected system file c:\windows\system32\oembios.dat could not be
restored to its original, valid version. The file version of the bad file is
0.0.0.1 The specific error code is 0x800b0100 [No signature was present in
the subject.
].

Windows File Protection scan found that the system file
c:\windows\system32\oembios.sig has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 0.0.0.1.

The protected system file c:\windows\system32\oembios.sig could not be
restored to its original, valid version. The file version of the bad file is
0.0.0.1 The specific error code is 0x800b0100 [No signature was present in
the subject.
].

Thought I'd try the link shown in the event viewer (For more information,
see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.)
but it threw up the "Help and Support" error I mentioned inmy first post.

Sorry this is a never-ending story! Really appreciate your help.

Regards
 
If User Accounts is OK, don't worry about mshtml.dll.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
rguilbert said:
Wes - thanks - create user now seems to work fine. But mshtml.dll is still
coming up with same old error.

I ran the system file checker did throw up some events (looks like 3 pairs
of events) -

Windows File Protection scan found that the system file
c:\windows\system32\oembios.bin has a bad signature. This file was
restored to the original version to maintain system stability. The file
version of the system file is 0.0.0.1.

The protected system file c:\windows\system32\oembios.bin could not be
restored to its original, valid version. The file version of the bad file
is
0.0.0.1 The specific error code is 0x800b0100 [No signature was present
in the subject.
].

Windows File Protection scan found that the system file
c:\windows\system32\oembios.dat has a bad signature. This file was
restored to the original version to maintain system stability. The file
version of the system file is 0.0.0.1.

The protected system file c:\windows\system32\oembios.dat could not be
restored to its original, valid version. The file version of the bad file
is
0.0.0.1 The specific error code is 0x800b0100 [No signature was present
in the subject.
].

Windows File Protection scan found that the system file
c:\windows\system32\oembios.sig has a bad signature. This file was
restored to the original version to maintain system stability. The file
version of the system file is 0.0.0.1.

The protected system file c:\windows\system32\oembios.sig could not be
restored to its original, valid version. The file version of the bad file
is
0.0.0.1 The specific error code is 0x800b0100 [No signature was present
in the subject.
].

Thought I'd try the link shown in the event viewer (For more information,
see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.)
but it threw up the "Help and Support" error I mentioned inmy first post.

Sorry this is a never-ending story! Really appreciate your help.

Regards






Wesley Vogel said:
No, but don't look a gift horse in the mouth. ;-) Stranger have
happened.

nusrmgr.cpl is User Accounts.

Start | Run | Type: nusrmgr.cpl | Click OK

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
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