Cannot connect Vista Fax and Scan to SBS Shared Fax

[Guest]

I just recently purchased 2 HP computers for work and they both have Vista
Business installed. The server we have is SBS 2003 RC1 and it has a shared
fax which all of our XP Pro machines connect through without a problem.
I cannot connect Vista Fax and Scan to the shared fax to send faxes but the
XP machines work just fine. Any Ideas would be appreciated.

 

[Russ Valentine [MVP-Outlook]]

Perhaps you would like to start with what you tried and what happened. Spare
no detail. Pretend we aren't there watching. Rather hard for us to guess
what's wrong when you provide no information.

 

[Guest]

Hi Russ, Thanks for the Reply.
Well I read he previous posts and learned that MS made a bit of a boo boo
when instructing how to connect to the fax.
So, I have installed the internal faxes, no problem and we have a server
with a shared fax service and the computers left with XP Pro, connects and
sends faxes successfully through this service.
I try and connect the VISTA Business machines to the network fax through the
wizard in Fax and Scan as JUST the server name and leaving out the \fax as
described in previous posts.
When I do this, the program hangs indefinately (not responding). I cannot
even close out the program with Task Manager so I have to reboot. However I
did look at the system properties and the CPU is only used 7% but the RAM
(1GB) is used 77%. I have to reboot the machine to clear this error.
I have installed the patch for SBS 2003 R1 so Vista can connect to the
server without any issues but this seems to be the last problem I have
connecting Vista to the network.
Any help you can give would be appreciated.
_________
Andrew

Perhaps you would like to start with what you tried and what happened. Spare
no detail. Pretend we aren't there watching. Rather hard for us to guess
what's wrong when you provide no information.

 

[Guest]

Also I have looked at an identical thread and I can see the questions you are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered my server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill the
application, I have to restart because I get the famous windows (not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew

Perhaps you would like to start with what you tried and what happened. Spare
no detail. Pretend we aren't there watching. Rather hard for us to guess
what's wrong when you provide no information.

 

[Russ Valentine [MVP-Outlook]]

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]

Also I have looked at an identical thread and I can see the questions you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill the
application, I have to restart because I get the famous windows (not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew

Perhaps you would like to start with what you tried and what happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us to guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]

I just recently purchased 2 HP computers for work and they both have
Vista
Business installed. The server we have is SBS 2003 RC1 and it has a
shared
fax which all of our XP Pro machines connect through without a problem.
I cannot connect Vista Fax and Scan to the shared fax to send faxes but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Guest]

Hi Russ,
Thanks for the reply, but try reading the entire previous posts before
posting a suggestion.
I tried all the combinations with and without backslashes and it still hangs.
I know there is another posting which is unanswered with the same problem.
it seems like no one has the answer to this. could you possibly find out from
one of the guys at microsoft as we seem to be going around in circles here.

Many Thanks
_________
Andrew

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]

Also I have looked at an identical thread and I can see the questions you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill the
application, I have to restart because I get the famous windows (not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew

Perhaps you would like to start with what you tried and what happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us to guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they both have
Vista
Business installed. The server we have is SBS 2003 RC1 and it has a
shared
fax which all of our XP Pro machines connect through without a problem.
I cannot connect Vista Fax and Scan to the shared fax to send faxes but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Russ Valentine [MVP-Outlook]]

I did read the entire post. Thank you so much for admonishing me to do so.
I will withdraw from offering any assistance and permit you to solve this on
your own by opening a support incident with Microsoft. As a courtesy for the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,
Thanks for the reply, but try reading the entire previous posts before
posting a suggestion.
I tried all the combinations with and without backslashes and it still
hangs.
I know there is another posting which is unanswered with the same problem.
it seems like no one has the answer to this. could you possibly find out
from
one of the guys at microsoft as we seem to be going around in circles
here.

Many Thanks
_________
Andrew

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]

Also I have looked at an identical thread and I can see the questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill the
application, I have to restart because I get the famous windows (not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they both have
Vista
Business installed. The server we have is SBS 2003 RC1 and it has a
shared
fax which all of our XP Pro machines connect through without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to send faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Guest]

Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay for this?
I really hope its free as vista is (in my opinion) still beta software
although its been released.
--
_________
Andrew

I did read the entire post. Thank you so much for admonishing me to do so.
I will withdraw from offering any assistance and permit you to solve this on
your own by opening a support incident with Microsoft. As a courtesy for the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,
Thanks for the reply, but try reading the entire previous posts before
posting a suggestion.
I tried all the combinations with and without backslashes and it still
hangs.
I know there is another posting which is unanswered with the same problem.
it seems like no one has the answer to this. could you possibly find out
from
one of the guys at microsoft as we seem to be going around in circles
here.

Many Thanks
_________
Andrew

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill the
application, I have to restart because I get the famous windows (not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they both have
Vista
Business installed. The server we have is SBS 2003 RC1 and it has a
shared
fax which all of our XP Pro machines connect through without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to send faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Russ Valentine [MVP-Outlook]]

It's free if you're within 90 days of activation.
http://support.microsoft.com/oas/default.aspx?LN=en-us&gprid=11732&x=14&y=2

--
Russ Valentine
[MVP-Outlook]

Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay for
this?
I really hope its free as vista is (in my opinion) still beta software
although its been released.
--
_________
Andrew

I did read the entire post. Thank you so much for admonishing me to do
so.
I will withdraw from offering any assistance and permit you to solve this
on
your own by opening a support incident with Microsoft. As a courtesy for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,
Thanks for the reply, but try reading the entire previous posts before
posting a suggestion.
I tried all the combinations with and without backslashes and it still
hangs.
I know there is another posting which is unanswered with the same
problem.
it seems like no one has the answer to this. could you possibly find
out
from
one of the guys at microsoft as we seem to be going around in circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill
the
application, I have to restart because I get the famous windows (not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they both
have
Vista
Business installed. The server we have is SBS 2003 RC1 and it has
a
shared
fax which all of our XP Pro machines connect through without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to send
faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Russ Valentine [MVP-Outlook]]

One other thought. Are you running as an administrator when you are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]

Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay for
this?
I really hope its free as vista is (in my opinion) still beta software
although its been released.
--
_________
Andrew

I did read the entire post. Thank you so much for admonishing me to do
so.
I will withdraw from offering any assistance and permit you to solve this
on
your own by opening a support incident with Microsoft. As a courtesy for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,
Thanks for the reply, but try reading the entire previous posts before
posting a suggestion.
I tried all the combinations with and without backslashes and it still
hangs.
I know there is another posting which is unanswered with the same
problem.
it seems like no one has the answer to this. could you possibly find
out
from
one of the guys at microsoft as we seem to be going around in circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill
the
application, I have to restart because I get the famous windows (not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they both
have
Vista
Business installed. The server we have is SBS 2003 RC1 and it has
a
shared
fax which all of our XP Pro machines connect through without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to send
faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Guest]

Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew

One other thought. Are you running as an administrator when you are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]

Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay for
this?
I really hope its free as vista is (in my opinion) still beta software
although its been released.
--
_________
Andrew

I did read the entire post. Thank you so much for admonishing me to do
so.
I will withdraw from offering any assistance and permit you to solve this
on
your own by opening a support incident with Microsoft. As a courtesy for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous posts before
posting a suggestion.
I tried all the combinations with and without backslashes and it still
hangs.
I know there is another posting which is unanswered with the same
problem.
it seems like no one has the answer to this. could you possibly find
out
from
one of the guys at microsoft as we seem to be going around in circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill
the
application, I have to restart because I get the famous windows (not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they both
have
Vista
Business installed. The server we have is SBS 2003 RC1 and it has
a
shared
fax which all of our XP Pro machines connect through without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to send
faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Russ Valentine [MVP-Outlook]]

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as administrator.
--
Russ Valentine
[MVP-Outlook]

Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew

One other thought. Are you running as an administrator when you are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]

Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay for
this?
I really hope its free as vista is (in my opinion) still beta software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for admonishing me to do
so.
I will withdraw from offering any assistance and permit you to solve
this
on
your own by opening a support incident with Microsoft. As a courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous posts
before
posting a suggestion.
I tried all the combinations with and without backslashes and it
still
hangs.
I know there is another posting which is unanswered with the same
problem.
it seems like no one has the answer to this. could you possibly find
out
from
one of the guys at microsoft as we seem to be going around in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill
the
application, I have to restart because I get the famous windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they both
have
Vista
Business installed. The server we have is SBS 2003 RC1 and it
has
a
shared
fax which all of our XP Pro machines connect through without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to send
faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Guest]

Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other posts where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue and I will
post back the results.
--
_________
Andrew

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as administrator.
--
Russ Valentine
[MVP-Outlook]

Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew

One other thought. Are you running as an administrator when you are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay for
this?
I really hope its free as vista is (in my opinion) still beta software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for admonishing me to do
so.
I will withdraw from offering any assistance and permit you to solve
this
on
your own by opening a support incident with Microsoft. As a courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous posts
before
posting a suggestion.
I tried all the combinations with and without backslashes and it
still
hangs.
I know there is another posting which is unanswered with the same
problem.
it seems like no one has the answer to this. could you possibly find
out
from
one of the guys at microsoft as we seem to be going around in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even kill
the
application, I have to restart because I get the famous windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they both
have
Vista
Business installed. The server we have is SBS 2003 RC1 and it
has
a
shared
fax which all of our XP Pro machines connect through without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to send
faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Russ Valentine [MVP-Outlook]]

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]

Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue and I will
post back the results.
--
_________
Andrew

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as administrator.
--
Russ Valentine
[MVP-Outlook]

Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator when you are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay
for
this?
I really hope its free as vista is (in my opinion) still beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for admonishing me to
do
so.
I will withdraw from offering any assistance and permit you to
solve
this
on
your own by opening a support incident with Microsoft. As a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous posts
before
posting a suggestion.
I tried all the combinations with and without backslashes and it
still
hangs.
I know there is another posting which is unanswered with the same
problem.
it seems like no one has the answer to this. could you possibly
find
out
from
one of the guys at microsoft as we seem to be going around in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even
kill
the
application, I have to restart because I get the famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they
both
have
Vista
Business installed. The server we have is SBS 2003 RC1 and
it
has
a
shared
fax which all of our XP Pro machines connect through
without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to
send
faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Guest]

I also tried downloading and following the instructions on "Using Windows
Vista and Outlook 2007 in a Windows Small Business Server 2003 Network" but
still the same problem.

I can install the SBS fax through the connect a network printer and send a
test page through it but I still cannot connect it through the MS WFS. Makes
me think it may be the program???

I also contacted Dan Janni (MSFT) who is the lead developer for Windows Fax
and he said he will try and find out. The more the merrier I say.

I will post as soon as I hear anything. Same for you I hope. I am eager to
find out what the issue is here.

--
_________
Andrew

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]

Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue and I will
post back the results.
--
_________
Andrew

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as administrator.
--
Russ Valentine
[MVP-Outlook]
Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator when you are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay
for
this?
I really hope its free as vista is (in my opinion) still beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for admonishing me to
do
so.
I will withdraw from offering any assistance and permit you to
solve
this
on
your own by opening a support incident with Microsoft. As a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous posts
before
posting a suggestion.
I tried all the combinations with and without backslashes and it
still
hangs.
I know there is another posting which is unanswered with the same
problem.
it seems like no one has the answer to this. could you possibly
find
out
from
one of the guys at microsoft as we seem to be going around in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot even
kill
the
application, I have to restart because I get the famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and they
both
have
Vista
Business installed. The server we have is SBS 2003 RC1 and
it
has
a
shared
fax which all of our XP Pro machines connect through
without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to
send
faxes
but
the
XP machines work just fine. Any Ideas would be appreciated.

 

[Russ Valentine [MVP-Outlook]]

I think it may be the program, too. There have been a number of similar
issues, but so far each has been solved by the use of an unconventional path
statement or by running elevated. I've seen 3 now that haven't.
--
Russ Valentine
[MVP-Outlook]

I also tried downloading and following the instructions on "Using Windows
Vista and Outlook 2007 in a Windows Small Business Server 2003 Network"
but
still the same problem.

I can install the SBS fax through the connect a network printer and send a
test page through it but I still cannot connect it through the MS WFS.
Makes
me think it may be the program???

I also contacted Dan Janni (MSFT) who is the lead developer for Windows
Fax
and he said he will try and find out. The more the merrier I say.

I will post as soon as I hear anything. Same for you I hope. I am eager to
find out what the issue is here.

--
_________
Andrew

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]

Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue and I
will
post back the results.
--
_________
Andrew


:

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as administrator.
--
Russ Valentine
[MVP-Outlook]
Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator when you are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay
for
this?
I really hope its free as vista is (in my opinion) still beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for admonishing me
to
do
so.
I will withdraw from offering any assistance and permit you to
solve
this
on
your own by opening a support incident with Microsoft. As a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous
posts
before
posting a suggestion.
I tried all the combinations with and without backslashes and
it
still
hangs.
I know there is another posting which is unanswered with the
same
problem.
it seems like no one has the answer to this. could you
possibly
find
out
from
one of the guys at microsoft as we seem to be going around in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot
even
kill
the
application, I have to restart because I get the famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and
what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard
for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and
they
both
have
Vista
Business installed. The server we have is SBS 2003 RC1
and
it
has
a
shared
fax which all of our XP Pro machines connect through
without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to
send
faxes
but
the
XP machines work just fine. Any Ideas would be
appreciated.

 

[Guest]

I have had an answer from Dan (below in quotes) so i eagerly await his
response. Also FYI (everyone) Microsofts 90 day support is CONDITIONAL. I was
told yesterday by Microsoft that if I WASN'T connected to a Domain then it
would be free otherwise I had to get PRO support which is over $200. Funny as
all of the problems seem to be with people who ARE connected to a Domain.

I will post ASAP.....Here is Dan's Reply...

"It looks like the fax dev is going to get back to me by tomorrow noon on
this. We’re transitioning into this feature right now & learning a lot about
the implementation, so we’ll figure it out as quickly as we can."
--
_________
Andrew

I think it may be the program, too. There have been a number of similar
issues, but so far each has been solved by the use of an unconventional path
statement or by running elevated. I've seen 3 now that haven't.
--
Russ Valentine
[MVP-Outlook]

I also tried downloading and following the instructions on "Using Windows
Vista and Outlook 2007 in a Windows Small Business Server 2003 Network"
but
still the same problem.

I can install the SBS fax through the connect a network printer and send a
test page through it but I still cannot connect it through the MS WFS.
Makes
me think it may be the program???

I also contacted Dan Janni (MSFT) who is the lead developer for Windows
Fax
and he said he will try and find out. The more the merrier I say.

I will post as soon as I hear anything. Same for you I hope. I am eager to
find out what the issue is here.

--
_________
Andrew

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue and I
will
post back the results.
--
_________
Andrew


:

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as administrator.
--
Russ Valentine
[MVP-Outlook]
Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator when you are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to pay
for
this?
I really hope its free as vista is (in my opinion) still beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for admonishing me
to
do
so.
I will withdraw from offering any assistance and permit you to
solve
this
on
your own by opening a support incident with Microsoft. As a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous
posts
before
posting a suggestion.
I tried all the combinations with and without backslashes and
it
still
hangs.
I know there is another posting which is unanswered with the
same
problem.
it seems like no one has the answer to this. could you
possibly
find
out
from
one of the guys at microsoft as we seem to be going around in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot
even
kill
the
application, I have to restart because I get the famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and
what
happened.
Spare
no detail. Pretend we aren't there watching. Rather hard
for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and
they
both
have
Vista
Business installed. The server we have is SBS 2003 RC1
and
it
has
a
shared
fax which all of our XP Pro machines connect through
without a
problem.
I cannot connect Vista Fax and Scan to the shared fax to
send
faxes
but
the
XP machines work just fine. Any Ideas would be
appreciated.

 

[Russ Valentine [MVP-Outlook]]

I'm already working directly the developers. They suspect it is related to
the stricter security measures in Vista. They may need clarification on the
procedures you've tried, so don't wander off.
--
Russ Valentine
[MVP-Outlook]

I have had an answer from Dan (below in quotes) so i eagerly await his
response. Also FYI (everyone) Microsofts 90 day support is CONDITIONAL. I
was
told yesterday by Microsoft that if I WASN'T connected to a Domain then it
would be free otherwise I had to get PRO support which is over $200. Funny
as
all of the problems seem to be with people who ARE connected to a Domain.

I will post ASAP.....Here is Dan's Reply...

"It looks like the fax dev is going to get back to me by tomorrow noon on
this. We're transitioning into this feature right now & learning a lot
about
the implementation, so we'll figure it out as quickly as we can."
--
_________
Andrew

I think it may be the program, too. There have been a number of similar
issues, but so far each has been solved by the use of an unconventional
path
statement or by running elevated. I've seen 3 now that haven't.
--
Russ Valentine
[MVP-Outlook]

I also tried downloading and following the instructions on "Using
Windows
Vista and Outlook 2007 in a Windows Small Business Server 2003 Network"
but
still the same problem.

I can install the SBS fax through the connect a network printer and
send a
test page through it but I still cannot connect it through the MS WFS.
Makes
me think it may be the program???

I also contacted Dan Janni (MSFT) who is the lead developer for Windows
Fax
and he said he will try and find out. The more the merrier I say.

I will post as soon as I hear anything. Same for you I hope. I am eager
to
find out what the issue is here.

--
_________
Andrew


:

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other
posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue and I
will
post back the results.
--
_________
Andrew


:

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as
administrator.
--
Russ Valentine
[MVP-Outlook]
Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator when you
are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to
pay
for
this?
I really hope its free as vista is (in my opinion) still beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for admonishing
me
to
do
so.
I will withdraw from offering any assistance and permit you
to
solve
this
on
your own by opening a support incident with Microsoft. As a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous
posts
before
posting a suggestion.
I tried all the combinations with and without backslashes
and
it
still
hangs.
I know there is another posting which is unanswered with
the
same
problem.
it seems like no one has the answer to this. could you
possibly
find
out
from
one of the guys at microsoft as we seem to be going around
in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see
the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I
have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot
even
kill
the
application, I have to restart because I get the famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and
what
happened.
Spare
no detail. Pretend we aren't there watching. Rather
hard
for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and
they
both
have
Vista
Business installed. The server we have is SBS 2003
RC1
and
it
has
a
shared
fax which all of our XP Pro machines connect through
without a
problem.
I cannot connect Vista Fax and Scan to the shared fax
to
send
faxes
but
the
XP machines work just fine. Any Ideas would be
appreciated.

 

[Guest]

OK, great. Just let me know what you need.
--
_________
Andrew

I'm already working directly the developers. They suspect it is related to
the stricter security measures in Vista. They may need clarification on the
procedures you've tried, so don't wander off.
--
Russ Valentine
[MVP-Outlook]

I have had an answer from Dan (below in quotes) so i eagerly await his
response. Also FYI (everyone) Microsofts 90 day support is CONDITIONAL. I
was
told yesterday by Microsoft that if I WASN'T connected to a Domain then it
would be free otherwise I had to get PRO support which is over $200. Funny
as
all of the problems seem to be with people who ARE connected to a Domain.

I will post ASAP.....Here is Dan's Reply...

"It looks like the fax dev is going to get back to me by tomorrow noon on
this. We're transitioning into this feature right now & learning a lot
about
the implementation, so we'll figure it out as quickly as we can."
--
_________
Andrew

I think it may be the program, too. There have been a number of similar
issues, but so far each has been solved by the use of an unconventional
path
statement or by running elevated. I've seen 3 now that haven't.
--
Russ Valentine
[MVP-Outlook]
I also tried downloading and following the instructions on "Using
Windows
Vista and Outlook 2007 in a Windows Small Business Server 2003 Network"
but
still the same problem.

I can install the SBS fax through the connect a network printer and
send a
test page through it but I still cannot connect it through the MS WFS.
Makes
me think it may be the program???

I also contacted Dan Janni (MSFT) who is the lead developer for Windows
Fax
and he said he will try and find out. The more the merrier I say.

I will post as soon as I hear anything. Same for you I hope. I am eager
to
find out what the issue is here.

--
_________
Andrew


:

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other
posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue and I
will
post back the results.
--
_________
Andrew


:

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as
administrator.
--
Russ Valentine
[MVP-Outlook]
Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator when you
are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have to
pay
for
this?
I really hope its free as vista is (in my opinion) still beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for admonishing
me
to
do
so.
I will withdraw from offering any assistance and permit you
to
solve
this
on
your own by opening a support incident with Microsoft. As a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire previous
posts
before
posting a suggestion.
I tried all the combinations with and without backslashes
and
it
still
hangs.
I know there is another posting which is unanswered with
the
same
problem.
it seems like no one has the answer to this. could you
possibly
find
out
from
one of the guys at microsoft as we seem to be going around
in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can see
the
questions
you
are
asking and I have done and gone through the same things:
in the NETWORK FAX location in Vista Fax and Scan, I
have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I cannot
even
kill
the
application, I have to restart because I get the famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried and
what
happened.
Spare
no detail. Pretend we aren't there watching. Rather
hard
for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work and
they
both
have
Vista
Business installed. The server we have is SBS 2003
RC1
and
it
has
a
shared
fax which all of our XP Pro machines connect through
without a
problem.
I cannot connect Vista Fax and Scan to the shared fax
to
send
faxes
but
the
XP machines work just fine. Any Ideas would be
appreciated.

 

[Russ Valentine [MVP-Outlook]]

They are still suspicious that this is a firewall / ICF issue. They need to
know if you can connect to regular file shares on that SBS2k3 Server from
the Vista Business Client.
--
Russ Valentine
[MVP-Outlook]

OK, great. Just let me know what you need.
--
_________
Andrew

I'm already working directly the developers. They suspect it is related
to
the stricter security measures in Vista. They may need clarification on
the
procedures you've tried, so don't wander off.
--
Russ Valentine
[MVP-Outlook]

I have had an answer from Dan (below in quotes) so i eagerly await his
response. Also FYI (everyone) Microsofts 90 day support is CONDITIONAL.
I
was
told yesterday by Microsoft that if I WASN'T connected to a Domain then
it
would be free otherwise I had to get PRO support which is over $200.
Funny
as
all of the problems seem to be with people who ARE connected to a
Domain.

I will post ASAP.....Here is Dan's Reply...

"It looks like the fax dev is going to get back to me by tomorrow noon
on
this. We're transitioning into this feature right now & learning a lot
about
the implementation, so we'll figure it out as quickly as we can."
--
_________
Andrew


:

I think it may be the program, too. There have been a number of
similar
issues, but so far each has been solved by the use of an
unconventional
path
statement or by running elevated. I've seen 3 now that haven't.
--
Russ Valentine
[MVP-Outlook]
I also tried downloading and following the instructions on "Using
Windows
Vista and Outlook 2007 in a Windows Small Business Server 2003
Network"
but
still the same problem.

I can install the SBS fax through the connect a network printer and
send a
test page through it but I still cannot connect it through the MS
WFS.
Makes
me think it may be the program???

I also contacted Dan Janni (MSFT) who is the lead developer for
Windows
Fax
and he said he will try and find out. The more the merrier I say.

I will post as soon as I hear anything. Same for you I hope. I am
eager
to
find out what the issue is here.

--
_________
Andrew


:

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other
posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue
and I
will
post back the results.
--
_________
Andrew


:

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as
administrator.
--
Russ Valentine
[MVP-Outlook]
Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator when
you
are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have
to
pay
for
this?
I really hope its free as vista is (in my opinion) still
beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for
admonishing
me
to
do
so.
I will withdraw from offering any assistance and permit
you
to
solve
this
on
your own by opening a support incident with Microsoft. As
a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire
previous
posts
before
posting a suggestion.
I tried all the combinations with and without
backslashes
and
it
still
hangs.
I know there is another posting which is unanswered with
the
same
problem.
it seems like no one has the answer to this. could you
possibly
find
out
from
one of the guys at microsoft as we seem to be going
around
in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can
see
the
questions
you
are
asking and I have done and gone through the same
things:
in the NETWORK FAX location in Vista Fax and Scan, I
have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I
cannot
even
kill
the
application, I have to restart because I get the
famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried
and
what
happened.
Spare
no detail. Pretend we aren't there watching. Rather
hard
for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work
and
they
both
have
Vista
Business installed. The server we have is SBS 2003
RC1
and
it
has
a
shared
fax which all of our XP Pro machines connect
through
without a
problem.
I cannot connect Vista Fax and Scan to the shared
fax
to
send
faxes
but
the
XP machines work just fine. Any Ideas would be
appreciated.