Cannot connect using Remote Assistance

  • Thread starter Thread starter Blue Max
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Blue Max

We are not able to connect to other computers on our network using Remote
Assistance. We have four computers on a peer-to-peer network. Two
computers are running Windows 2000, one is running Windows XP, and the other
is running Windows Vista. Our Windows Vista computer connects well with all
the other computers over the network and can access all shared resources.

At this point we want the Windows Vista computer to be able to offer Remote
Assistance to the other computers, especially the Windows XP computer.
Since the network is working fine, we thought that this would be a slam
dunk. Unfortunately, whenever our Vista computer offers help to the XP
computer we receive the error message "Your offer to help could not be sent"
and instructions to check the permissions, make sure the computer is ON, and
make sure the network is working.

The fact these computers can access shared resources over the network infers
that all of the above items are in working order. Any ideas why we are not
able to make connections using Remote Assistance?
 
Is this in a domain environment or a workgroup environment? AFAIK Remote
Assistance offer functionality from a Vista to a XP machine only works
in a domain environment. Here is a procedure that works for me in a
workgroup environment.

http://theillustratednetwork.mvps.org/RemoteAssistance/RemoteAssistance.html

Otherwise a third-party program like TeamViewer for example may work for
you.

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375
 
Thank you very much for the suggestions. We are using a Wiindows Workgroup
(peer-to-peer) network where four computers are networked through an
Actiontec internet modem provided by Qwest, who is our IP service provider.
Are you saying that Remote Assistance will not work over this common small
business or home network configuration? What if all computers were running
Windows Vista?

Thanks,
Richard

PS. What doesAFAIK mean? (Sorry, but we are a novice in the world of
acronyms)

***********************
 
Hello Sooner A1. Just wanted to add the fact that our workgroup machines,
while networked through the Actiontec modem, all have static IP addresses
assigned to them. We have also modified the 'Hosts' file on the Vista
machine so that those IP addresses and computer names are properly
associated and can be properly resolved over the network by the Vista
machine.

*************
 
Blue Max said:
Thank you very much for the suggestions. We are using a Wiindows
Workgroup (peer-to-peer) network where four computers are networked
through an Actiontec internet modem provided by Qwest, who is our IP
service provider. Are you saying that Remote Assistance will not work over
this common small business or home network configuration? What if all
computers were running Windows Vista?

Thanks,
Richard

PS. What doesAFAIK mean? (Sorry, but we are a novice in the world of
acronyms)

***********************
news:[email protected]...
Click to expand...
[snip]

AFAIK stands for As Far As I Know.
 
I have been successful getting offer functionality to work between two
Vista Ultimate machines in a small workgroup environment. As noted
earlier the work around may work just as well for you without the need
to upgrade to Vista or using a third-party application like TeamViewer.

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375
 
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