cannot connect to mc updates

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

trying to access the msupdates page and ie crashes and closes bringing me
back to desktop with no error message. what will correct this?
 
check this log file for me and tell me if there is anything that should be
removed...
Logfile of HijackThis v1.99.1
Scan saved at 6:09:05 PM, on 12/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\MOVIEL~1\MOVIEL~1\MOVIEL~1.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Accessibility\FnKeyHook.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\WINDOWS\system32\ZoomingHook.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\TCtrlIOHook.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\CameraAssistant.exe
C:\WINDOWS\system32\ElkCtrl.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Movielink\MovielinkManager\Movielink User.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Plaxo\2.6.2.7\PlaxoHelper.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PCSync2.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPNRA.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPBOID.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPBPRO.EXE
C:\Program Files\Logitech\Video\VideoEffectsWatcher.exe
C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\msagent\AgentSvr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Documents and Settings\Roxanne\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://us.rd.yahoo.com/clientapps/A.../*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://us.rd.yahoo.com/clientapps/A.../*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
http://us.rd.yahoo.com/clientapps/AutoSearch/SearchUrl/YSetSearch/*http://www.yahoo.com
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} -
C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CBTB00001 Class - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} -
C:\PROGRA~1\Skype\toolbars\SKYPEF~2\toolbar.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}
- C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Plaxo - {81CA3009-6200-4a6d-93C6-F1E9A6821C7F} - C:\Program
Files\Plaxo\IE Toolbar\0.9.5.42\plx_tlbr.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program
Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} -
C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Plaxo - {81CA3009-6200-4a6d-93C6-F1E9A6821C7F} - C:\Program
Files\Plaxo\IE Toolbar\0.9.5.42\plx_tlbr.dll
O3 - Toolbar: Skypeâ„¢ For Internet Explorer -
{B13721C7-F507-4982-B2E5-502A71474FED} - C:\Program
Files\Skype\toolbars\Skype for Internet Explorer\toolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [TOSHIBA Accessibility] C:\Program
Files\TOSHIBA\Accessibility\FnKeyHook.exe
O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\TOSHIBA
Applet\HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\Toshiba\Windows
Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [ZoomingHook] ZoomingHook.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [TCtryIOHook] TCtrlIOHook.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software
Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechCameraAssistant] C:\Program
Files\Logitech\Video\CameraAssistant.exe
O4 - HKLM\..\Run: [LogitechVideo[inspector]] C:\Program
Files\Logitech\Video\InstallHelper.exe /inspect
O4 - HKLM\..\Run: [LogitechCameraService(E)] C:\WINDOWS\system32\ElkCtrl.exe
/automation
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe
bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe
-CheckReg
O4 - HKLM\..\Run: [PCSuiteTrayApplication]
C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -onlytray
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media
Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [LoadMSvcmm] "C:\Program
Files\Movielink\MovielinkManager\Movielink User.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program
Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program
Files\Plaxo\2.6.2.7\PlaxoHelper.exe -a
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite
6\PCSync2.exe /NoDialog
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash
/minimized
O4 - Startup: MailWasherPro.lnk = C:\Program Files\FireTrust\MailWasher
Pro\MailWasher.exe
O4 - Startup: Norton Disk Doctor.lnk = C:\Program Files\Norton
SystemWorks\Norton Utilities\NDD32.EXE
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton
SystemWorks\Norton GoBack\GBTray.exe
O4 - Global Startup: Norton System Doctor.lnk = C:\Program Files\Norton
SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program
Files\CASIO\Photo Loader\Plauto.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program
Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program
Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program
Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program
Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}
- C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56}
- C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup -
{5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton
SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Send to OneNote - {6EB2AA45-3F30-40e1-9864-45EB153C6EDC}
- C:\WINDOWS\system32\mscoree.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F}
- C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 -
{CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth
Software\btsendto_ie.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {F37F00B3-19B2-4a69-B923-7A24AF07EE68} -
C:\WINDOWS\system32\mscoree.DLL
O9 - Extra 'Tools' menuitem: Send to OneNote Settings -
{F37F00B3-19B2-4a69-B923-7A24AF07EE68} - C:\WINDOWS\system32\mscoree.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) -
http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner
Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -
http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl
Object) -
http://download.games.yahoo.com/games/web_games/playfirst/trijinx/TriJinx.1.0.0.55.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1135626928968
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) -
http://real.gamehouse.com/games/chainz2/mjolauncher.cab
O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} -
C:\WINDOWS\system32\btxppanel.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. -
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd -
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION -
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. -
C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation -
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. -
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
O23 - Service: Movielink Core Service - Movielink LLC -
C:\PROGRA~1\MOVIEL~1\MOVIEL~1\MOVIEL~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec
Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec
Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\Security
Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program
Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common
Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation -
C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
 
i think i should tell u that i do get an error message that goes like this:
the instruction at 0x7c901010 referenced memory at 0x0000001c. the memory
could not be read.
perhaps this is a clue.
 
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