Cannot close Internet Explorer

  • Thread starter Thread starter Bob
  • Start date Start date
B

Bob

Hello.

Don't know if anyone has any ideas on this, but it's worth a shot.

I'm running XP Professional with all the latest up dates applied (as well as
I can tell anyway)

When I launch Internet Explorer, some odd things happen:

- CPU goes to 100%
- Cannot close the window (e.g. when I press the X in upper right, I get a
"ding" sound, like I hit something invalid)
- The Tab key no longer works!
- The very first screen in Windows Update, just hangs. Never gets to the
Scan option
- I can still surf the internet, (e.g. check my hotmail, go to ebay, etc)
- The only way to close is Task manager, end process tree on IExporer - end
process does nothing

I uninstalled and re-installed Internet Explorer using my XP Pro CD, but it
made no difference.
I use eTrust for Virus protection, did a full scan, and it found nothing.
Since I can't run windows update, I can't tell if there is a new update for
this problem, but I do have automatic updates on and have kept my machine up
to date.

Any ideas from anyone would be greatly appreciated.

Best Regards,
Bob
 
Bob,
There's a good possibility that this is being caused by a third-party
program (adware, spyware, parasite)

Download, install, *update* and run these two programs:
Ad-aware from http://www.lavasoft.de/software/adaware/
Spybot from http://security.kolla.de/

Additional information at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
BHOs and Spyware
http://www.generation.net/~hleboeuf/spyware.htm#BHOCOP
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

Search for common parasites at http://www.doxdesk.com/parasite/

If not caused by malware, consider disabling (for diagnostic purposes)
legitimate programs running in the background which might be interacting
with IE- security, antivirus, etc.

Hope this helps,
Don
 
Hi Don,

That was it! I installed ad-aware and ran it. It found many (over 25)
different spyware items. I removed them and everything is fine now!

Thank you for your suggestion.

Best Regards,
Bob


DVarnau said:
Bob,
There's a good possibility that this is being caused by a third-party
program (adware, spyware, parasite)

Download, install, *update* and run these two programs:
Ad-aware from http://www.lavasoft.de/software/adaware/
Spybot from http://security.kolla.de/

Additional information at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
BHOs and Spyware
http://www.generation.net/~hleboeuf/spyware.htm#BHOCOP
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

Search for common parasites at http://www.doxdesk.com/parasite/

If not caused by malware, consider disabling (for diagnostic purposes)
legitimate programs running in the background which might be interacting
with IE- security, antivirus, etc.

Hope this helps,
Don
--
Newsgroup replies preferred, but e-mail address is...
don_04[at]varnau[dot]org
- - - - - - - - - - - -

Bob said:
Hello.

Don't know if anyone has any ideas on this, but it's worth a shot.

I'm running XP Professional with all the latest up dates applied (as
Click to expand...
well
as
I can tell anyway)

When I launch Internet Explorer, some odd things happen:

- CPU goes to 100%
- Cannot close the window (e.g. when I press the X in upper right, I get a
"ding" sound, like I hit something invalid)
- The Tab key no longer works!
- The very first screen in Windows Update, just hangs. Never gets to the
Scan option
- I can still surf the internet, (e.g. check my hotmail, go to ebay, etc)
- The only way to close is Task manager, end process tree on IExporer - end
process does nothing

I uninstalled and re-installed Internet Explorer using my XP Pro CD, but it
made no difference.
I use eTrust for Virus protection, did a full scan, and it found nothing.
Since I can't run windows update, I can't tell if there is a new update for
this problem, but I do have automatic updates on and have kept my
Click to expand...
machine
up
to date.

Any ideas from anyone would be greatly appreciated.

Best Regards,
Bob
Click to expand...
Click to expand...
 
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