S
Smirnoff
Sorry, this is also posted in 24hoursupport.helpdesk. I don't usually
double post but I have just found this NG and it seems more appropriate
to post here.
A friend asked me to check out his computer (XP, SP3) as he could no
longer access the internet.
Most of his Anti-malware programs were out of date, so I downloaded the
current definition updates on my machine (also new programs like
SuperAntiSpyware and Spybot S&D), saved them to disc and installed on
his machine.
Each found loads of malware and I continued running them until all
reported a clean bill of health.
Connected my Ethernet cable to his machine and LAN showed as
"connected". However, I still couldn't browse (with IE7 or Firefox).
Tried "Repair" and got the error message "Cannot clear ARP cache". Did
some checking and the advice was to "Run" :
netsh interface ip delete arpcache
Tried this a couple of times but the "black" box appeared for a second
or two and then closed.
Does this need to be run in safe mode? Could some of the anti-nasty
programs be blocking it?
Or, can anybody please suggest another solution?
double post but I have just found this NG and it seems more appropriate
to post here.
A friend asked me to check out his computer (XP, SP3) as he could no
longer access the internet.
Most of his Anti-malware programs were out of date, so I downloaded the
current definition updates on my machine (also new programs like
SuperAntiSpyware and Spybot S&D), saved them to disc and installed on
his machine.
Each found loads of malware and I continued running them until all
reported a clean bill of health.
Connected my Ethernet cable to his machine and LAN showed as
"connected". However, I still couldn't browse (with IE7 or Firefox).
Tried "Repair" and got the error message "Cannot clear ARP cache". Did
some checking and the advice was to "Run" :
netsh interface ip delete arpcache
Tried this a couple of times but the "black" box appeared for a second
or two and then closed.
Does this need to be run in safe mode? Could some of the anti-nasty
programs be blocking it?
Or, can anybody please suggest another solution?