cannot capture

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am trying to capture using WMM version 2.1 I cannot get pass the point of
where you select the video setting. I try the different options available
and all I get are either "an unknown error has occurred" There is also no
video showing up on the preview screen. I am trying to capture from a tv
tuner.

Thanks for any help.
 
Hi Rob!

Can you post back the following information:
1. The make/model of your TV tuner (Example: ATI All In Wonder Radeon 9700
PRO AGP card).
2. The bucket number for your crash? I've included the instructions for
getting this information below.

With this information, I can try to reproduce the problem, and see what's
happening
Thanks!
-kristenw

To get the crash bucket number:
1. Use Movie Maker to generate the crash. When you are prompted to send
the data to MS, do so!
2. Immediately after sending the data, go to "Control Panel" |
"Administrative tools" | "Event viewer". This will launch the event viewer
for your system.
3. In Event viewer, choose "Application" node of the tree.
4. Sort the data by "Date", and scroll to the most recent entries.
5. Look for entries whose "Type" is "error" and have red "X" icons.
Double click on them to "open" them.
6. One of the last (most recent) red entries should have a "bucket
number" in the description field.
 
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