Cannot bring up accout or contact info in outlook bcm

[Guest]

error, Business contact manager was unable to initialize this form

Help... Just started today and creates a serious problem for me.


Thx
Jerryc

 

[Luther]

BCM v1 or v2?

 

[Raul]

Hi Jerry

Check if Business Tools is avaliable and try clearing the cache under tools

options > other > advanced > custom forms > select each form and the clear

cache

With Regards

Rahul Thomas

 

[Guest]

HI I also am getting this error message - everything works fine then you go
to look at the business contact and I get same error message. I tried your
suggestion regading the cache but it still does not open the information.
This is the 2nd time this has occured and I do not know why.

last time I had to reinstall the CD as if to reinstall the enitre office
suite. Please help. why does it occur and to how to fix it?
thanks

 

[alatiq]

After many hours of research and trials, the solution/problem is microsoft net framework 2.0 You need to go to control panel > add/remove progs > select microsoft net framework 2.0 > click change/remove and select repair.

This sorted the problem for me. I think a registry/dll cleaner must have removed some bits it shouldn't have!

Good luck

 

[Raul]

Hi

Can you go to start > run > regedit > HKLM > Software > Microsoft > Office >
Outlook > Addin and check if you have an entry which say Outlook E crm addin

With Regards

Raul

 

[alatiq]

Yes I have: Full Key Name is;
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.1

Also another key;
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Microsoft.VbaAddinForOutlook.1

Does this help?
Alan