Cannot backup a pst file over a home network

[Jeff Ingman]

New Dell PC
Running Vista, Office 2007 & Nornton Internet Security
.......................
Am trying to backup Outlook 2007 pst file from one computer to another on
our network.

I can copy and paste any other file from the originating computer to the
destination folder without a problem. (Sharing is enabled.)

But I cannot use the Outlook backup procedure, nor can I simply copy the pst
file and paste it to the destination folder over the network.

When I attempt a backup or a copy/paste (with Outlook closed) I get the same
reaction. The "wheels turn" for about 60seconds then an error message pops up
saying "There is a problem accessing [path and pst file name]".

I checked Task Manager and verified Outlook.exe is not open. Some how it is
glued in place. But I can copy/paste it to a folder on the same machine. I
just can't move it over the network.

I posted a description of this issue on the Outlook forum but no one has
come up with a solution.

Jeff

 

[Kerry Liles]

New Dell PC
Running Vista, Office 2007 & Nornton Internet Security
......................
Am trying to backup Outlook 2007 pst file from one computer to another on
our network.

I can copy and paste any other file from the originating computer to the
destination folder without a problem. (Sharing is enabled.)

But I cannot use the Outlook backup procedure, nor can I simply copy the
pst
file and paste it to the destination folder over the network.

When I attempt a backup or a copy/paste (with Outlook closed) I get the
same
reaction. The "wheels turn" for about 60seconds then an error message pops
up
saying "There is a problem accessing [path and pst file name]".

I checked Task Manager and verified Outlook.exe is not open. Some how it
is
glued in place. But I can copy/paste it to a folder on the same machine. I
just can't move it over the network.

I posted a description of this issue on the Outlook forum but no one has
come up with a solution.

Jeff

I presume your pst file is likely a large file? There were issues related to
Vista and copying large files - perhaps if it involved a network share, but
I am fuzzy on the details... As I recall, those were issues addressed by
Vista SP1 - are you running SP1 of Vista?

Perhaps seaching the MS Knowledgebase with "vista file copy network timeout"
will cough up something concrete...
Sorry I can't recall where I read this or whether it is an accurate
recollection.

HTH

 

[Kerry Liles]

New Dell PC
Running Vista, Office 2007 & Nornton Internet Security
......................
Am trying to backup Outlook 2007 pst file from one computer to another on
our network.

I can copy and paste any other file from the originating computer to the
destination folder without a problem. (Sharing is enabled.)

But I cannot use the Outlook backup procedure, nor can I simply copy the
pst
file and paste it to the destination folder over the network.

When I attempt a backup or a copy/paste (with Outlook closed) I get the
same
reaction. The "wheels turn" for about 60seconds then an error message pops
up
saying "There is a problem accessing [path and pst file name]".

I checked Task Manager and verified Outlook.exe is not open. Some how it
is
glued in place. But I can copy/paste it to a folder on the same machine. I
just can't move it over the network.

I posted a description of this issue on the Outlook forum but no one has
come up with a solution.

Jeff

Try this: http://support.microsoft.com/kb/932045/en-us

 

[Jeff Ingman]

Kerry...

The pst file I want to back up is 295,600 KB. But the link you offered does
not fit the issue I'm having.

The article is entitled - Error message when you use a network connection to
copy a large file from one Windows Vista-based computer to another Windows
Vista-based computer: "The connection has been lost"

I'm backing up from a Vista machine to an XP machine and I do not get the
"The connection has been lost" error message.

I don't know if my problem is due to the size of the PST file but this seems
unlikely to me.

jeff

New Dell PC
Running Vista, Office 2007 & Nornton Internet Security
......................
Am trying to backup Outlook 2007 pst file from one computer to another on
our network.

I can copy and paste any other file from the originating computer to the
destination folder without a problem. (Sharing is enabled.)

But I cannot use the Outlook backup procedure, nor can I simply copy the
pst
file and paste it to the destination folder over the network.

When I attempt a backup or a copy/paste (with Outlook closed) I get the
same
reaction. The "wheels turn" for about 60seconds then an error message pops
up
saying "There is a problem accessing [path and pst file name]".

I checked Task Manager and verified Outlook.exe is not open. Some how it
is
glued in place. But I can copy/paste it to a folder on the same machine. I
just can't move it over the network.

I posted a description of this issue on the Outlook forum but no one has
come up with a solution.

Jeff

Try this: http://support.microsoft.com/kb/932045/en-us

 

[Kerry Liles]

Kerry...

The pst file I want to back up is 295,600 KB. But the link you offered
does
not fit the issue I'm having.

The article is entitled - Error message when you use a network connection
to
copy a large file from one Windows Vista-based computer to another Windows
Vista-based computer: "The connection has been lost"

I'm backing up from a Vista machine to an XP machine and I do not get the
"The connection has been lost" error message.

I don't know if my problem is due to the size of the PST file but this
seems
unlikely to me.

jeff

New Dell PC
Running Vista, Office 2007 & Nornton Internet Security
......................
Am trying to backup Outlook 2007 pst file from one computer to another
on
our network.

I can copy and paste any other file from the originating computer to
the
destination folder without a problem. (Sharing is enabled.)

But I cannot use the Outlook backup procedure, nor can I simply copy
the
pst
file and paste it to the destination folder over the network.

When I attempt a backup or a copy/paste (with Outlook closed) I get the
same
reaction. The "wheels turn" for about 60seconds then an error message
pops
up
saying "There is a problem accessing [path and pst file name]".

I checked Task Manager and verified Outlook.exe is not open. Some how
it
is
glued in place. But I can copy/paste it to a folder on the same
machine. I
just can't move it over the network.

I posted a description of this issue on the Outlook forum but no one
has
come up with a solution.

Jeff

Try this: http://support.microsoft.com/kb/932045/en-us

That article supposedly includes 3 different error messages one of which (I
thought) was exactly what you were getting: "There is a problem accessing
*shared folder path*" (see description called 'Error message 2')

Anyway, this and several problems concerning file copying were fixed/changed
in SP1 for Vista.... are you running SP1 of Vista? If you are, all of this
is moot I guess.

 

[Jeff Ingman]

Kerry...

That would be a yes on Vista SP1. I don't know where else to turn.

Odd thing - this is my wife's desktop computer and pst file. She also has a
laptop running Vista. She was using that as her principle computer until
recently.

She had no similar problem backing up her pst file from the laptop as are
trying to accomplish now.

jeff

Kerry...

The pst file I want to back up is 295,600 KB. But the link you offered
does
not fit the issue I'm having.

The article is entitled - Error message when you use a network connection
to
copy a large file from one Windows Vista-based computer to another Windows
Vista-based computer: "The connection has been lost"

I'm backing up from a Vista machine to an XP machine and I do not get the
"The connection has been lost" error message.

I don't know if my problem is due to the size of the PST file but this
seems
unlikely to me.

jeff

New Dell PC
Running Vista, Office 2007 & Nornton Internet Security
......................
Am trying to backup Outlook 2007 pst file from one computer to another
on
our network.

I can copy and paste any other file from the originating computer to
the
destination folder without a problem. (Sharing is enabled.)

But I cannot use the Outlook backup procedure, nor can I simply copy
the
pst
file and paste it to the destination folder over the network.

When I attempt a backup or a copy/paste (with Outlook closed) I get the
same
reaction. The "wheels turn" for about 60seconds then an error message
pops
up
saying "There is a problem accessing [path and pst file name]".

I checked Task Manager and verified Outlook.exe is not open. Some how
it
is
glued in place. But I can copy/paste it to a folder on the same
machine. I
just can't move it over the network.

I posted a description of this issue on the Outlook forum but no one
has
come up with a solution.

Jeff


Try this: http://support.microsoft.com/kb/932045/en-us

That article supposedly includes 3 different error messages one of which (I
thought) was exactly what you were getting: "There is a problem accessing
*shared folder path*" (see description called 'Error message 2')

Anyway, this and several problems concerning file copying were fixed/changed
in SP1 for Vista.... are you running SP1 of Vista? If you are, all of this
is moot I guess.

 

[Kerry Liles]

ouch, that bites then.

One thing that comes to mind is that when you shutdown Outlook, sometimes
some piece of it may remain and may hold the .pst file open... I would try
to make a local copy of the .pst file and then try to copy the copy... Just
a thought.

Good luck - this is a bit of a head scratcher for sure.

Kerry...

That would be a yes on Vista SP1. I don't know where else to turn.

Odd thing - this is my wife's desktop computer and pst file. She also has
a
laptop running Vista. She was using that as her principle computer until
recently.

She had no similar problem backing up her pst file from the laptop as are
trying to accomplish now.

jeff

Kerry...

The pst file I want to back up is 295,600 KB. But the link you offered
does
not fit the issue I'm having.

The article is entitled - Error message when you use a network
connection
to
copy a large file from one Windows Vista-based computer to another
Windows
Vista-based computer: "The connection has been lost"

I'm backing up from a Vista machine to an XP machine and I do not get
the
"The connection has been lost" error message.

I don't know if my problem is due to the size of the PST file but this
seems
unlikely to me.

jeff

:

New Dell PC
Running Vista, Office 2007 & Nornton Internet Security
......................
Am trying to backup Outlook 2007 pst file from one computer to
another
on
our network.

I can copy and paste any other file from the originating computer to
the
destination folder without a problem. (Sharing is enabled.)

But I cannot use the Outlook backup procedure, nor can I simply copy
the
pst
file and paste it to the destination folder over the network.

When I attempt a backup or a copy/paste (with Outlook closed) I get
the
same
reaction. The "wheels turn" for about 60seconds then an error
message
pops
up
saying "There is a problem accessing [path and pst file name]".

I checked Task Manager and verified Outlook.exe is not open. Some
how
it
is
glued in place. But I can copy/paste it to a folder on the same
machine. I
just can't move it over the network.

I posted a description of this issue on the Outlook forum but no one
has
come up with a solution.

Jeff


Try this: http://support.microsoft.com/kb/932045/en-us

That article supposedly includes 3 different error messages one of which
(I
thought) was exactly what you were getting: "There is a problem
accessing
*shared folder path*" (see description called 'Error message 2')

Anyway, this and several problems concerning file copying were
fixed/changed
in SP1 for Vista.... are you running SP1 of Vista? If you are, all of
this
is moot I guess.