cannot add/remove windows components

[V. M. Michael]

I just had a windows 2000 server crash and now am not able
to add/remove windows components. I receive the error
message"setup cannot load master information file." I
receive the same message when I use the windows cd and
when I try in safe mode. Any suggestions would be welcome.

 

[Diana Smith [MSFT]]

Hello,

According my research, this behavior will occur if you have installed APC
Back-Ups on your comptuer. If this is the case, please temporarily uninstall
it to test the
issue.

You may have to boot into the recovery console to disable any service or
driver for the APC Back-Ups Program. Here is an article that will walk you
through this procedure:
315396 HOW TO: Troubleshoot Startup Problems in Windows 2000
http://support.microsoft.com/?id=315396

318752 HOW TO: Install and Use the Recovery Console in Windows 2000
http://support.microsoft.com/?id=318752


Thank You.

Diana.

 

[Robert Mitchell [MSFT]]

Hello,

Try running the following command...

REGSVR32 APPWIZ.CPL

If that doesn't work, check out the following article...
266668 Add/Remove Programs Tool Displays Installed Programs Incorrectly
http://support.microsoft.com/?id=266668

--
Robert Mitchell
Windows NT4&2000 MCSE
Microsoft Enterprise Support

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

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