Cannot access Windows Print/Fax Screen

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Recently, our computer began crashing when we attempted to print. I tried
opening the Printers and Faxes screen, and the computer also crashes when
this is done. When I hooked the printer up to another computer, I found that
it was completely dead, so I suspect we were hit with some sort of virus.
My question is: how do I re-load the printer attribute in Windows? I have
tried re-installing Optional Windows Components from my Windows XP disc, but
the installation freezes about 3/4 way through.

I am not sure of how to completely reimage my computer, and am guessing this
will need to be done. I hope someone can help me figure out how to tackle
the printer issue, or walk me through a reimage.
 
"Virus", "tried to print", "dead", "reload attributes", "crashes", "reimage"???
If the printer is "dead", it is DEAD! Buy a new one. You may need to do a
repair install of WindowsXP or possibly a clean install. By the use of your
words, you probably have limited knowledge about PCs. Suggest you have
a friend or relative assist you with your problems who has basic "know-how"
on how to resolve your situation.
 
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