Cannot access Outlook. Error says cannot find .DLL files.

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am using a laptop connected to a home network between this and the main PC.
Both run on Windows XP.

A few days ago, somehow the Outlook prog. was deleted and all i had left was
shortcuts going to nowhere.
So i tried, firstly to repair the first installed Outlook, but when i tried
to open Outlook afterwards an error message saying
'Cannot start Microsoft Outlook. The .DLL file for the information service
could not be found. MAPI was unable to load the information service
PSTPRX.DLL. Be sure the service is correctly installed and configured.'
And if i tried to open it through my e-mail shortcut, it would say
'Unable to open your default e-mail folders. The .DLL file for the
infor......blah, blah, blah.' And if you hit OK, another error msg. pops up
saying 'Would you like to open your default File System folder instead?'
If Yes, it would open the folder in the Outlook window but if i tried to go
into my inbox the same msg. about the .DLL files is shown. If you hit No, it
would close the prog. completely.
So i then tried uninstalling Outlook and then reinstalling it, but the same
msg, comes up time after time.
I would be grateful if anyone could help me to solve this problem as i did
use Outlook a lot before this happened.
I thank anyone, in advance, who takes the time to help.
Gemma
 
Gemma said:
I am using a laptop connected to a home network between this and the main PC.
Both run on Windows XP.

A few days ago, somehow the Outlook prog. was deleted and all i had left was
shortcuts going to nowhere.
So i tried, firstly to repair the first installed Outlook, but when i tried
to open Outlook afterwards an error message saying
'Cannot start Microsoft Outlook. The .DLL file for the information service
could not be found. MAPI was unable to load the information service
PSTPRX.DLL. Be sure the service is correctly installed and configured.'
And if i tried to open it through my e-mail shortcut, it would say
'Unable to open your default e-mail folders. The .DLL file for the
infor......blah, blah, blah.' And if you hit OK, another error msg. pops up
saying 'Would you like to open your default File System folder instead?'
If Yes, it would open the folder in the Outlook window but if i tried to go
into my inbox the same msg. about the .DLL files is shown. If you hit No, it
would close the prog. completely.
So i then tried uninstalling Outlook and then reinstalling it, but the same
msg, comes up time after time.
I would be grateful if anyone could help me to solve this problem as i did
use Outlook a lot before this happened.
I thank anyone, in advance, who takes the time to help.
Gemma
Click to expand...

Hi,
please create a new profile.
Also read
http://home.arcor.de/andreas.roeder-privat/English Help.htm#54
 
This maya well work but the problem is, when I go into Control Panel off the
Start menu, there is no such option as mail. There is all the usual Printers
and Hardwares and Network and Internet Connections, it doesn't even mention
anything about e-mail in that option. I can't find how to access this
application anywhere. Any ideas?
Thanks again
GEMMA
 
Back
Top