Cannot Access One Site

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Guest

Using IE 6 I cannot access www.ftb.ca.gov although it is up and everyone else
can get to it. I have tried clearing cache, temp files, cookies, etc. and
nothing helps. Finally a friend said try FireFox and then I can get to it.
What in IE would cause me to get a Page Cannot be Displayed for this one site
only?
 
hombreman said:
Using IE 6 I cannot access www.ftb.ca.gov although it is up and everyone else
can get to it. I have tried clearing cache, temp files, cookies, etc. and
nothing helps. Finally a friend said try FireFox and then I can get to it.
What in IE would cause me to get a Page Cannot be Displayed for this one site
only?
Click to expand...

Windows version?
Try these tips;
http://www.mvps.org/winhelp2002/delcache.htm

Silj

--
siljaline

MS - MVP Windows (IE/OE) & Security, AH-VSOP
_________________________________________
Security Tools Updates
http://aumha.net/viewforum.php?f=31

Reply to group, as return address
is invalid that we may all benefit.
 
I am on XP Home with all updates. (Auto updates turned on.)
My ISP had me try all those tips --- flush dns, delete cache, delete
cookies, turn off firewall --- none solved the problem. IE gets 'Page cannot
be displayed' but FireFox gets to it OK.
 
Don Varnau said:
Can IE, from another user account, connect?
Click to expand...
==> Yes. Others have had no problem connecting with IE and Netscape. I
have contacted the site's webmaster and he says he has no other reports of
access problems.
 
hombreman said:
Using IE 6 I cannot access www.ftb.ca.gov although it is up and everyone else
can get to it. I have tried clearing cache, temp files, cookies, etc. and
nothing helps. Finally a friend said try FireFox and then I can get to it.
What in IE would cause me to get a Page Cannot be Displayed for this one site
only?
Click to expand...


Try using FiddlerTool to see what is happening with that request.


The only thing that I see which might be problematic is

<example>
<script language="javascript" src="/js/sniffer.js"></script>
</example>

(e.g. if there was something really strange about your userAgent value
or your JavaScript support.)


However, the site displays fine for me even when Security level is High
(e.g. when Active Scripting is disabled).

If you would rather just get some more clues along that tack
you could enter in an IE Address bar:

javascript:navigator.userAgent

and capture the result.

In case the User-Agent string being presented to the application
is different and that is causing the symptom you could use this
diagnostic site:

http://www.fiddlertool.com/useragent.aspx


HTH

Robert Aldwinckle
---
 
If you would rather just get some more clues along that tack
you could enter in an IE Address bar:

javascript:navigator.userAgent

and capture the result.
Click to expand...

Here is what was displayed:
Mozilla/4.0 (compatible; MSIE 7.0b; Windows NT 5.1; TaxWise19.00[0016];
TaxWise19.01[0003]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.07[0006]; .NET CLR 1.1.4322)
http://www.fiddlertool.com/useragent.aspx
Click to expand...

Here is what that gives me:

Your browser sent the following headers:
--------------------------------------------------------------------------------

Connection=Keep-AliveAccept=image/gif, image/x-xbitmap, image/jpeg,
image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel,
application/msword, application/x-shockwave-flash, */*Accept-Encoding=gzip,
deflateAccept-Language=en-usHost=www.fiddlertool.comUser-Agent=Mozilla/4.0
(compatible; MSIE 7.0b; Windows NT 5.1; TaxWise19.00[0016];
TaxWise19.01[0003]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.07[0006]; .NET CLR 1.1.4322)


--------------------------------------------------------------------------------
ASPNET's HTTPBrowserCapabilities object reports that based on the
User-Agent, your Browser has the following capabilities:
--------------------------------------------------------------------------------


Type = IE7
Name = IE
Version = 7.0b
Major Version = 7
Minor Version = 0
Platform = WinXP
Is Beta = True
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VBScript = True
Supports JavaScript = True
Supports Java Applets = True
Supports ActiveX Controls = True
SecEnhanced.
 
Hi,
Did you have IE7 installed?

You might use the IE6 script at the bottom of
http://www.fiddlertool.com/useragent.aspx to reset the User Agent string.
- - - - -
You can open that REG file with notepad to see the changes it will make. I
would export these keys before merging the REG file so that the regedit can
be undone if necessary:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\In
ternet Settings]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Version
Vector]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
Settings]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Version Vector]
- - - - -

Don
[MS MVP- IE]


hombreman said:
If you would rather just get some more clues along that tack
you could enter in an IE Address bar:

javascript:navigator.userAgent

and capture the result.
Click to expand...

Here is what was displayed:
Mozilla/4.0 (compatible; MSIE 7.0b; Windows NT 5.1; TaxWise19.00[0016];
TaxWise19.01[0003]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.07[0006]; .NET CLR 1.1.4322)
http://www.fiddlertool.com/useragent.aspx
Click to expand...

Here is what that gives me:

Your browser sent the following headers:
-------------------------------------------------------------------------- ------

Connection=Keep-AliveAccept=image/gif, image/x-xbitmap, image/jpeg,
image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel,
application/msword, application/x-shockwave-flash, */*Accept-Encoding=gzip,
deflateAccept-Language=en-usHost=www.fiddlertool.comUser-Agent=Mozilla/4.0
(compatible; MSIE 7.0b; Windows NT 5.1; TaxWise19.00[0016];
TaxWise19.01[0003]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.07[0006]; .NET CLR 1.1.4322)


-------------------------------------------------------------------------- ------
ASPNET's HTTPBrowserCapabilities object reports that based on the
User-Agent, your Browser has the following capabilities:
-------------------------------------------------------------------------- ------


Type = IE7
Name = IE
Version = 7.0b
Major Version = 7
Minor Version = 0
Platform = WinXP
Is Beta = True
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VBScript = True
Supports JavaScript = True
Supports Java Applets = True
Supports ActiveX Controls = True
SecEnhanced.
Click to expand...
 
Don Varnau said:
Hi,
Did you have IE7 installed?
Click to expand...
==> No, I used the FiddleTool script to set it to IE7 to see if that
would help, but ut did not.
You might use the IE6 script at the bottom of
http://www.fiddlertool.com/useragent.aspx to reset the User Agent string.
Click to expand...
==> Thanks. I used that and it now does say agent is IE6. Still can't
get to www.ftb.ca.gov with IE but FireFox is OK so this is probably not worth
pursuing anymore.
 
hombreman said:
If you would rather just get some more clues along that tack
you could enter in an IE Address bar:

javascript:navigator.userAgent

and capture the result.
Click to expand...

Here is what was displayed:
Mozilla/4.0 (compatible; MSIE 7.0b; Windows NT 5.1; TaxWise19.00[0016];
TaxWise19.01[0003]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.07[0006]; .NET CLR 1.1.4322)
Click to expand...


As Don notes having MSIE 7.0b instead of MSIE 6.0 is known
to upset some sites and make them do weird things.

However, depending on how the web application parses the User-Agent
string all that garbage from TaxWise might also make it confused and
do weird things.

Also, the installs of third-party applications are notorious for creating
what is known as DLL Hell which could be the ultimate cause of the
problem symptom. If you don't get anywhere changing your User-Agent
I would try uninstalling any third-party applications you have installed
recently.

Here is what that gives me:

Your browser sent the following headers:
Click to expand...

(HTTP headers all concatenated into one long string with no line end
separators.)

Is this really what you saw from the FiddlerTool site
or has it been mangled by your news reader?

If you are really seeing this it suggests that you have something
between your computer and the host server which is mangling
HTTP requests. E.g. for a specific example, User-Agent normally
starts on a new line. If instead because of some outside interference
it only appears in the middle of a long concatenated string your browser
might appear to the application as a undefined.


HTH

Robert
---
 
As Don notes having MSIE 7.0b instead of MSIE 6.0 is known
to upset some sites and make them do weird things.
Click to expand...
==> I changed the agent back to IE 6.
However, depending on how the web application parses the User-Agent
string all that garbage from TaxWise might also make it confused and
do weird things.

Also, the installs of third-party applications are notorious for creating
what is known as DLL Hell which could be the ultimate cause of the
problem symptom. If you don't get anywhere changing your User-Agent
I would try uninstalling any third-party applications you have installed
recently.
Click to expand...
==> I uninstalled TaxWise and the problem remains. Interestingly when I
now run that agent command it STILL lists all those versions of TaxWise.
 
hombreman said:
I am on XP Home with all updates. (Auto updates turned on.)
My ISP had me try all those tips --- flush dns, delete cache, delete
cookies, turn off firewall --- none solved the problem. IE gets
'Page cannot be displayed' but FireFox gets to it OK.
Click to expand...

Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
extension. (Not Hosts.sam)
Make sure Windows is set to show hidden files and folders and is NOT set to
hide extensions for known file types.
If HOSTS exists, rename it to HOSTS.OLD
Reboot an try again.

Or, In a Cmd window, enter
ipconfig /flushdns
then clear your TIF also, and re-boot.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
....
==> I uninstalled TaxWise and the problem remains. Interestingly when I
now run that agent command it STILL lists all those versions of TaxWise.
Click to expand...


Unfortunately that's often typical of third-party uninstalls.
They leave bits behind. OTOH if these were trial installs then leaving
those bits there would be a quick and dirty way of trying to ensure
that users only had one trial.

I think the only way left to clean it up will be to edit the registry
and delete those values (wherever they are) manually.

Perhaps the Support section of the TaxWise web site has some
instructions for doing this? Apparently you need to be registered
to use their support section so I can't help you further on that tack.


Good luck

Robert
---
 
Perhaps the Support section of the TaxWise web site has some
instructions for doing this? Apparently you need to be registered
to use their support section so I can't help you further on that tack.
Click to expand...
==> Thanks. I will contact TaxWise support. I am a volunteer tax
preparer with the AARP. FYI I asked another preparer who has TaxWise
installed access www.ftb.ca.gov via IE and he had no problem.
 
:

I think the only way left to clean it up will be to edit the registry
and delete those values (wherever they are) manually.

Perhaps the Support section of the TaxWise web site has some
instructions for doing this? Apparently you need to be registered
to use their support section so I can't help you further on that tack.
Click to expand...
==> I phoned TaxWise support. 1) They believe that the uninstall should
have removed all components. 2) They refuse to tell me how to manually
remove any Registry entries because that could "cause my computer to crash."
I give up.
 
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