Cannot access internet options

[ThimOBrien]

Hello All,

I have Windows XP Pro Eng with SP2 and all patches installed, Internet
explorer 6.

I cannot open the internet options in IE6. Manage Add-ons too are not
accessable. The internet options in the control panel will also not open.

Who can help me???

Thanks, Thim.

 

[Don Varnau]

Hi,
If you use Spybot S&D, open Spybot in Advanced mode and check the Immunize
settings. You may have placed this restriction inadvertently.

If not ... go to Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm Scroll down to
"Various Registry Fixes"

Next (same page) check for parasites and other malware which may have caused
this, if Spybot didn't.

Don
[MS MVP- IE/OE]

 

[ThimOBrien]

-Quoted Text-

Hi,
If you use Spybot S&D, open Spybot in Advanced mode and check the Immunize
settings. You may have placed this restriction inadvertently.
If not ... go to Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm Scroll down to
"Various Registry Fixes"

No I have no Spybot, and I have scanned with AdAware and Pestpatrol and
there are no spyware and parasites.

I can use again the Internet options. But no access to Manage Add-ons, and
when I click on a URL on my desktop, it will not open in IE6. Insteed I
got a message: windows can not open this file etc etc etc. To open etc etc
select from a list of programs on your computer.

Any other suggestions?? Please.
Thim

 

[Don Varnau]

Hi,
I'm not sure why you can't access "Manage add-ons." For the other problem,
try these steps:
1. Make sure that IE is the default browser. See tip #41 at
http://windowsxp.mvps.org/IEFAQ.htm
2. Check the file association for URL:HTTP See the "If nothing happens when
you click a link:" section at http://www.fjsmjs.com/OE/nolinks.htm

Don
[MS MVP- IE/OE]

 

[ThimOBrien]

-Quoted Text-

Hi,
I'm not sure why you can't access "Manage add-ons." For the other problem,
try these steps:
1. Make sure that IE is the default browser. See tip #41 at
http://windowsxp.mvps.org/IEFAQ.htm
2. Check the file association for URL:HTTP See the "If nothing happens when
you click a link:" section at http://www.fjsmjs.com/OE/nolinks.htm

Hello Don,
That's make the trick!! It's working again. The only problem still is the
non-access to the "managing the add-ons".
Thank you for your great help!!
gr. Thim.

 

[Frank Saunders, MS-MVP IE/OE]

Hello Don,
That's make the trick!! It's working again. The only problem still is
the non-access to the "managing the add-ons".
Thank you for your great help!!
gr. Thim.

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stack and you may
not be able to connect to the Internet. Before you try to remove spyware,
download a copy of LSP-Fix - a free program to repair damaged Winsock 2
stacks (all Windows versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Spyware and Parasites
http://mvps.org/winhelp2002/unwanted.htm
Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Robert Aldwinckle]

The only problem still is the non-access to the "managing the add-ons".

Is this on your machine or a company one?

If the latter ask your Administrator.


In any case be aware that there is an administrative policy
which could account for your symptom.

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2brows.mspx#EQAA

<quote> Disabling Add-on Management User Interface </quote>


FYI

Robert Aldwinckle
---

 

[Don Varnau]

-Quoted Text-

That's make the trick!! It's working again. The only problem still is the
non-access to the "managing the add-ons".
Thank you for your great help!!
gr. Thim.

Thim,
Adding to advice from Frank and Robert...
It is very possible that malware set this restriction on "manage add-ons."
You should check this machine for spyware, trojans, etc.

Manage add-ons is probably disabled via one of these registry keys:
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet
Explorer\Restrictions]
If either of these keys has the DWORD value "NoExtensionManagement" in the
right pane, modifying the value from 1 to 0 will disable the restriction.

You could also export the key (as a backup) and delete the DWORD value,
"NoExtensionManagement."

Don
[MS MVP- IE/OE]

 

[ThimOBrien]

-Quoted Text-

Adding to advice from Frank and Robert...
It is very possible that malware set this restriction on "manage add-ons."
You should check this machine for spyware, trojans, etc.

Manage add-ons is probably disabled via one of these registry keys:
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet
Explorer\Restrictions]
If either of these keys has the DWORD value "NoExtensionManagement" in the
right pane, modifying the value from 1 to 0 will disable the restriction.

You could also export the key (as a backup) and delete the DWORD value,
"NoExtensionManagement."

I have scanned the register for "NoExtensionManagement",
this can not be found.

The trouble was started when a relative want to "surprise" me with the
beta version of IE7. I don't like it and wanted to go back to IE6. That
was successfully, but in the "About" popup is "Version: 7.0.5112.0." etc
etc etc. I can live with that, but I think the restoring is not quite
allright and 1 of the results is the no entry to the add-ons management.

Thanks for your suggestions, Thim.