Cannot access help and support

  • Thread starter Thread starter Boojum
  • Start date Start date
B

Boojum

When I try to access help and support, I am told:

Windows cannot find 'helpctr.exe'. Male sure you typed the name correctly,
and then try again. To search for a file, click the Start button, and then
click search.

I have the 'helpctr.exe' file on my computer, but clicking on leads to this
message:

Windows cannot open help and support because a system service is not
running. To fix the the problem, start the service named help and support.

When I click help and support, I get the first error message again. One
online help site directed me to:
HKEY_Local_Machine/Software/Microsoft/Windows/CurrrentVersion/App Path. Once
there, I was to click on HELPCTR.EXE and type:
C:\Wondows\PCHealth\HelpCtr\Binaries\HelpCtr.Exe. There was no HELP.CTR.EXE
file to click on.

Is there a solution?

Thanks
 
"Help and Support" link from Start Menu does not work:
http://windowsxp.mvps.org/startmenuhelp.htm

"Help and Support Error" - Service not started:
http://windowsxp.mvps.org/helpsvc.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
-------------------------------------------------------------------------
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com
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When I try to access help and support, I am told:

Windows cannot find 'helpctr.exe'. Male sure you typed the name correctly,
and then try again. To search for a file, click the Start button, and then
click search.

I have the 'helpctr.exe' file on my computer, but clicking on leads to this
message:

Windows cannot open help and support because a system service is not
running. To fix the the problem, start the service named help and support.

When I click help and support, I get the first error message again. One
online help site directed me to:
HKEY_Local_Machine/Software/Microsoft/Windows/CurrrentVersion/App Path. Once
there, I was to click on HELPCTR.EXE and type:
C:\Wondows\PCHealth\HelpCtr\Binaries\HelpCtr.Exe. There was no HELP.CTR.EXE
file to click on.

Is there a solution?

Thanks
 
When I try to access help and support, I am told:

Windows cannot find 'helpctr.exe'. Male sure you typed the name correctly,
and then try again. To search for a file, click the Start button, and then
click search.

I have the 'helpctr.exe' file on my computer, but clicking on leads to this
message:

Windows cannot open help and support because a system service is not
running. To fix the the problem, start the service named help and support.

When I click help and support, I get the first error message again. One
online help site directed me to:
HKEY_Local_Machine/Software/Microsoft/Windows/CurrrentVersion/App Path. Once
there, I was to click on HELPCTR.EXE and type:
C:\Wondows\PCHealth\HelpCtr\Binaries\HelpCtr.Exe. There was no HELP.CTR.EXE
file to click on.

Is there a solution?

Thanks
Click to expand...

start , control panel , admin tools , services , right click help and
support , check automatic , apply , ok done
 
This does not work for me. I have checked app paths and it is correct. if I
try to manually start helpctr service I get an error message stating:

"Could not start Help and Support Service on local Computer Error 126: The
specified module coult not be found".

All files are where they should be in the \windows\pchealth\HelpCtr
directory. Additionally, I've noticed that automatic updates will fail to
install updated however if I manually run the installs they complete
successfully. I don't know if these are related.

Any suggestions are very much welcomed.
 
THANK YOU, THANK YOU!!! THANK YOU!! I have trying to fix my computer for 12
hours! (No Kidding) Your guidelines on the bottom of your comment WORKED! for
everything that was wrong! I lost my sound, help&support,printer spooler!
everything! I can't thank you enough for your computer knowledge! You are a
god send to me!! Thank You!!!
Debbie
 
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