Cannot access any programs

  • Thread starter Thread starter jk
  • Start date Start date
J

jk

When I click start and select control panel the window opens but closes
immediatly. This is happening to all the programs. The only thing I ncan
access is the internet but nothing on my PC. Icant acces any windows to make
changes. I'm thinking I may have to do a full reinstall but would like to
avouid this. My PC is also going very very slow. A printer driver
installation was sw. off while running, could this have caused the problem.
My laptop is only new.
 
When I sw'd on my laptop today I got the following error report. "Run DLL,
Error in C:\users\<Name>\app data\local\temp\oopuwkio.dll" "Missing entry:
Run"
Thanks in anticipation.
 
jk said:
When I sw'd on my laptop today I got the following error report. "Run DLL,
Error in C:\users\<Name>\app data\local\temp\oopuwkio.dll" "Missing
entry: Run"
Thanks in anticipation.
Click to expand...

A quick Google for "oopuwkio.dll" brings up nothing, which is a strong
indication that the file is malware. I believe that your computer is
infected and that's why things aren't working.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html
- download site

The site is in German but David's tool is in English so don't let that worry
you. Scroll all the way down to almost the bottom of the page and you'll
see a box titled "Infos Zum Download - Multi-AV Scanning Tool". You'll see
"Download von www pctipp.ch" and the live link to download Multi_AV.

You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).

Not all tools used will work in Vista and you will need to run them
elevated. If you are unable to remove the infection by following the
general steps, register at one of the HijackThis forums as suggested.

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.

Malke
 
since the file is located in a TEMP folder, you might try running Disk Cleanup and make sure you check the box for TEMP folders and see if it gets rid of it.




(e-mail address removed)



When I sw'd on my laptop today I got the following error report. "Run DLL,
Error in C:\users\<Name>\app data\local\temp\oopuwkio.dll" "Missing entry:
Run"
Thanks in anticipation.
 
Back
Top