cannot access account

  • Thread starter Thread starter jkf
  • Start date Start date
J

jkf

i asked earlier on but thanks for replies but i still cannot get on.

i am trying to access my marbles account but nothingg happens when i
hover over the link this appears

javascript:go('serv')

i can get on any other site secure or not.

i have used this site for years with no bother only on this new pc, my
other pc was running xp service pack 1 ie6

this one xpsp2 ie6 all updates added

if anyone could offer any input it would be appreciated.

tia

jkf
 
Hi,
javascript:go('serv') is what I see when I hover over the My Account link.
Clicking in it led to
https://www.mymarbles.co.uk/servicing/index.axp?resetstate=yes

From earlier posts... you've reinstalled Windows Script and set Internet
Options> Security> Internet Zone to Default, right?

Are you running a third-party program (ad-blocker, toolbar, security,
privacy, firewall) that might be blocking scripts, scripting, active
content? Norton Internet Security? McAfee Internet Security? Zone Alarm Pro?

Don
[MS MVP- IE]
 
i am using norton a/v and firewall 2003.

have google tool bar installed.

any ideas

hope so

jkf
 
Don Varnau said:
Hi,
javascript:go('serv') is what I see when I hover over the My Account link.
Clicking in it led to
https://www.mymarbles.co.uk/servicing/index.axp?resetstate=yes

From earlier posts... you've reinstalled Windows Script and set Internet
Options> Security> Internet Zone to Default, right?

Are you running a third-party program (ad-blocker, toolbar, security,
privacy, firewall) that might be blocking scripts, scripting, active
content? Norton Internet Security? McAfee Internet Security? Zone Alarm Pro?
Click to expand...


Don,

You didn't mention popup blocker. <eg>
I recreated the symptom with the XPsp2 popup blocker.
(No response in the earlier thread.)


FYI

Robert
---
 
disabled xp fire wall and pop up

do have norton ad pop up enabled

but i am only having problems with this page
 
Hi,
It would be easier to follow the discussion if you would include previous
messages in the reply. Thanks.

Try...
JavaScript Test Page:
http://www.dcn.davis.ca.us/go/EXPLORIT/java/IntroJavaScript.html Let's see
if Javascript is enabled.

IE> Tools> Pop-up blocker, turn off. IE> Tools> Manage add-ons, disable all
add-ons as a test. If you still have the problem, re-enable them. If the
problem goes away, you'll have to figure out which add-on was guilty.
IE>View> Toolbars, disable non-microsoft toolbars.

Turn on the Windows Firewall (from Control Panel or Security Center) and
disable Norton Internet Security or other third-party security, privacy,
ad-blocking programs to see if one of them is causing this.

Don
[MS MVP- IE]
 
yes java worked.

i have checked everything on old pc and every thing is exactly the same ,
except the old was sp1


Don Varnau said:
Hi,
It would be easier to follow the discussion if you would include previous
messages in the reply. Thanks.

Try...
JavaScript Test Page:
http://www.dcn.davis.ca.us/go/EXPLORIT/java/IntroJavaScript.html Let's see
if Javascript is enabled.

IE> Tools> Pop-up blocker, turn off. IE> Tools> Manage add-ons, disable
all
add-ons as a test. If you still have the problem, re-enable them. If the
problem goes away, you'll have to figure out which add-on was guilty.
IE>View> Toolbars, disable non-microsoft toolbars.

Turn on the Windows Firewall (from Control Panel or Security Center) and
disable Norton Internet Security or other third-party security, privacy,
ad-blocking programs to see if one of them is causing this.

Don
[MS MVP- IE]


jkf said:
disabled xp fire wall and pop up

do have norton ad pop up enabled

but i am only having problems with this page
Click to expand...
Click to expand...
 
Have you tried disabling the type of third-party programs I listed? Norton
Internet Security can cause strange problems with XP SP2.

Don
[MS MVP- IE]
 
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