Can send emails but not receive them.

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Guest

New Dimension E520 factory installed with Windows Vista Premium Home Editon,
Windows Mail. Uninstalled McAfee, deleted windows Defender, called Comcast
(iSP), walked thru the entire set up phase with ISP, checked port servers (25
outgoing, 110 incoming) mail.comcast.net, smpt.comcast.net, all that is
checked aok, checked user name etc over & over...can ssend but not receive
email. NO ERROR MESSAGE, it just has the box of checking for new messages
that appears briefly and then disappears.. Called Dell, it was ZERO help. I
also tried the cmd netsh interface tcp set global autotuning, it just says ok
& still no email.
At my wits end, help!
 
nicole1500 said:
New Dimension E520 factory installed with Windows Vista Premium Home Editon,
Windows Mail. Uninstalled McAfee, deleted windows Defender, called Comcast
(iSP), walked thru the entire set up phase with ISP, checked port servers (25
outgoing, 110 incoming) mail.comcast.net, smpt.comcast.net, all that is
checked aok, checked user name etc over & over...can ssend but not receive
email. NO ERROR MESSAGE, it just has the box of checking for new messages
that appears briefly and then disappears.. Called Dell, it was ZERO help. I
also tried the cmd netsh interface tcp set global autotuning, it just says ok
& still no email.
At my wits end, help!Can receive but cant send
Click to expand...
 
How did you "delete" Windows Defender? It has never been implicated
in Windows Mail problems, so you shouldn't have messed with it.
Are you sure there is mail waiting to be downloaded on the server?
Can you view that mail using web browser access?
Are you running any other third party (not MS) firewall, or anti-spam
program?
Do you have any message rules in effect that would divert incoming
mail to other folders? I suppose you have checked the Junk E-mail
folder.
You might try creating another email account in Windows Mail, with
the same settings as the existing account, then delete the existing
account. Sometimes account settings get corrupted.

Gary VanderMolen
 
Gary VanderMolen said:
How did you "delete" Windows Defender? It has never been implicated
in Windows Mail problems, so you shouldn't have messed with it.
Are you sure there is mail waiting to be downloaded on the server?
Can you view that mail using web browser access?
Are you running any other third party (not MS) firewall, or anti-spam
program?
Do you have any message rules in effect that would divert incoming
mail to other folders? I suppose you have checked the Junk E-mail
folder.
You might try creating another email account in Windows Mail, with
the same settings as the existing account, then delete the existing
account. Sometimes account settings get corrupted.

Gary VanderMolen



I went under Window Defender options and selected ignore instead of the default; I have now returned it to its original state. Checked message rules, there are no boxes checked; checked junk mail, nothing there, will now check folders and look for programs preventing spam or viruses. Will also add an account and delete the old one..We shall see! thx
Click to expand...
 
I have tried absolutely every possible idea I have found on this site and
still am not able to receive emails. I give up until I find a new idea..
 
Sorry to hear that nothing worked for you.
I guess you tried all of my suggestions, although you did not respond
to my question about reading email via web access.

It's very difficult to resolve email problems from far away when there
is no error message to analyze.

Gary VanderMolen
 
Nicole:

I am having the same problem, you are not alone. this started out of
nowhere, I have no idea what to do or how to fix it. I have tried everything
I know; Dell was no help...

Michael
 
OK, I checked on the comcast.net (isp) website and yes, my messages were in
the email box.. Could this have anything to do with the fact I have another
computer in the same room running Windows xp and Outlook express, still
hooked up with the linksys & working email acct?? (don't laugh, i've tried
everything possible to rectify this!) All I want for mother's day is a
working email acct..
 
Nicole:

It appears I may have solved my problem, strictly by accident. Under "Tools"
I opened "Message Rules:" there, I found a "New Mail Rule," where it came
from I do not know. I deactivated it, (Shut it off) restarted my mail from
the ISP server and sent myself a test message to the server. I then went to
Outlook and was able to retrieve the message. It also allowed me to forward a
message to myself. I do not know if this will help you, I hope it does as I
have been hung up over a week trting to solve this problem.

Regards,

Michael
 
Nicole:

I also failed to mention your other computer will affect you receiving email
on your new (?) CPU. It will be routed to your old CPU unless you set up
another account or so I was told by a service repair man.

Michael
 
Thx, I will try to uninstall my old account from my old Dell and try the
messages thing & see if that works...You are so lucky! N
 
i just disenabled spam filter on my comcast.net (isp) email preferences,
also of course already disinstalled mcafee...any other ideas as to what is
preventing server from letting me rec. emails? I receive them in comcast
acct. and receive on other computer and can send to both...(already tried to
check emails after deleting acct. on old Dell but did not work...) it ain't
over until its over..
 
I have the same problem with the same Dell PC. I get no error message for
ages, even though I am set to time out after 1 minute. When I finally get an
error message it is the following:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'work', Server: 'mail.metromail.ca', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

I had this problem last week but was able to retrieve messages after
rebooting. Now I can't get them at all except through the web site. Very
frustrating.

James
 
The timing-out error you're experiencing is almost certainly caused
by your antivirus program.
Read http://www.oehelp.com/OETips.aspx#3
Then uninstall your antivirus program, reboot, and try WinMail
again. After you get your email working, you will need to install
a non-intrusive antivirus program such as the free Avast.
Whichever antivirus you select, be sure to NOT enable the email
scanning option.

Gary VanderMolen
 
Still no luck but if anyone has any brilliant revelations, please let me
know...I'm going to delete the acct, reboot one more time and cross my
fingers...There has to be something, somewhere preventing email from being
received...
 
Thank you for your suggestion. I removed Macafee, rebooted, and still no
luck. I seem to now time out after the appropriate amount of time but I
cannot receive mail.

Any other ideas?
 
I trust you removed McAfee by the provided uninstall feature
rather than just deleting it manually.

It is possible that McAfee had already corrupted the email account.
Add a new email account with the same settings as the old
account, then delete the old account. Restart WinMail.

Also, do you have any third party (non-Microsoft) firewall or anti-spam
software running on that PC?

Gary VanderMolen
 
One more issue..after reading some of these other recent posts I wanted to
check on my folder for mail..i did a search on
c:\users\username\appdata\local\microsoft\windows mail and clicked on
MSMessagestore file and it will not let me open it, the exact message says
windows cannot open this file, needs to know which program to use to open
it...etc Is this the problem???
 
thank you for your suggestion. I set up a new account but I get the same
result. I removed McAfee through the control panel unistall process, I do
not have any other non-microsoft firewall or antispam programs running (that
I am aware of). here is my error message now:
Account: 'Office', Server: 'mail.metromail.ca', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19
 
Error Number 0x800CCC19 refers to a server time-out. The most
common cause is interference from an antivirus program, but since
you've already uninstalled McAfee, we can rule that out.
There are two additional things for you to try:

1. You may have a corrupt or a very large file attachment on the mailserver.
Access your email via webmail, and starting with the biggest, view and delete
the messages one by one to narrow the problem down.

2. The other possibility is a new TCP/IP tuning feature in Vista which is
not compatible with some servers.
a. Go to the Vista start menu and type cmd
b. The search results will display a program titled cmd
c. Right-click on the link and select "Run as administrator"
d. type "netsh interface tcp set global autotuning=disabled" without
the quotation marks
e. Test your POP account and see if you can now download your mail.
f. If nothing changes, re-enable the autotuning feature by typing
"netsh interface tcp set global autotuning=normal"

Hope this helps.

Gary VanderMolen
 
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