Can send but not receive

[Guest]

XP Pro- I've configured and set up everything like instructed but cannot get the fax to receive. I can answer the calls but the modem doesn't work right. I get a fast busy signal half way through receiving. HELP.. Any suggestions
Thanks nwin

 

[Raghavendra R [MSFT]]

Please make sure the modem you are using is compatible
with Windows XP. The list of modems certified by Microsoft
is at
http://www.microsoft.com/windows/catalog/default.aspx?
subid=22&xslt=categoryl2&pgn=01a642fd-2790-420f-90bd-
85df6a377206

Also make sure the fax service is configured for receiving
(Printers And Faxes > Fax Printer > Properties > Devices >
Enable Receive)

If the problem still persists, you may have to enable some
extended logging. Please report back with answers and
we'll help you send us the logs.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and
confers no rights.
Please do not send email directly to this alias. This
alias is for newsgroup
purposes only.

-----Original Message-----
XP Pro- I've configured and set up everything like

instructed but cannot get the fax to receive. I can
answer the calls but the modem doesn't work right. I get
a fast busy signal half way through receiving. HELP.. Any
suggestions?

 

[Starman]

I'm having a similar problem with the Microsoft Fax tools under Accessories.
I initially had an older version of WinFax w/ Norton Utilities that could
send but not receive at all times. I uninstalled it thinking that maybe I
could get the Microsoft XP Pro Fax capability working instead.

I have configured the settings to enable receive, and my modem appears to be
functioning correctly (test is successful). However, it still will not pick
up an incoming fax successfully.

I then tried to install another fax product (Mighty Fax). This product will
receive faxes but somewhat sporadically and not good quality (garbled,
"scrunched" text) in my limited (only 2 received faxes thus far) testing.

I have a DSL modem connection that I am using to access my service provider
on the same line I use for faxing. Is this a possible issue (e.g., noise)?

Would really appreciate someone's help on this.

Thanks.

XP Pro- I've configured and set up everything like instructed but cannot

get the fax to receive. I can answer the calls but the modem doesn't work
right. I get a fast busy signal half way through receiving. HELP.. Any
suggestions?