can receive but not send emails

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

HI,
When I do a send/receive I get the following message:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'e', Account: 'pop.finestplanet.com', Server:
'smtp.finestplanet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10053, Error Number: 0x800CCC0F

I get new emails but can't send any. Using my old computer everything is
fine so it is not my isp.

The pop and smtp are correct. Any ideas would be helpful and "How to" would
be better.

I using Vista and Microsoft mail 6.

Thanks
 
Sounds similar to Yahoo mail when you check the block stating your email
server requires secure authentication. Check to make sure that block is not
checked and then try it. I suggest this because I got the same error when I
checked that block using setup for Yahoo mail. After I unckecked it,
everything worked fine. Hope it helps.
 
Phil said:
Thanks Major, but that was not it.
Thanks
Click to expand...

Actually, according to http://www.finestplanet.com/setup/oe6xp.html, the
problem may be just the opposite. Go back to account setup, Servers, and
put a check in the box labeled "My server requires authentication", then
click the Advanced button and ensure that the "Use same settings as my
incoming mail server" box is checked.

Carmine Castiglia
http://www.infosystemspro.com
PalmOS apps for engineers and machinists
 
Phil said:
HI,
When I do a send/receive I get the following message:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject 'e', Account: 'pop.finestplanet.com', Server:
'smtp.finestplanet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10053, Error Number: 0x800CCC0F

I get new emails but can't send any. Using my old computer everything is
fine so it is not my isp.

The pop and smtp are correct. Any ideas would be helpful and "How to"
would
be better.

I using Vista and Microsoft mail 6.

Thanks
Click to expand...

This is usually caused by an anti-spam program or an anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPOR...6d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPOR...85256edd00478dbd?OpenDocument&src=bar_sch_nam

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.
 
hanks Carmine,
Your comments got me looking in the right direction. I've moved from
windoew 98 to Vista and sometimes I wonder why. I was going to Control
Panel/Mail and setting up my email there. From the finestplanet website I
noticed that I could change my smtp to smtp.dialon.us, which I did and then I
noticed when I got the error message that the error message still had
smtp.finestplanet.com. In doing more checking I discovered that in
Microsoft Mail under tools there is an Account option. Once there it all
came together. I still don't know what the Control Panel/Mail setting does.

Thanks,
Phil
 
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