Can re-seating cartridges cause damage?

  • Thread starter Thread starter Bob Headrick
  • Start date Start date
B

Bob Headrick

lemel_man said:
My HP D7360 printer had to be replaced under warranty. The HP lady who
authorised the replacement took pains to tell me to remove *all*
accessories, including the cartridges, from the old printer before sending
it back. So that's what I did. However...
The new printer came with carts installed, and a generic note saying
something like "use only the new new carts in the exchange unit, the ink
is specially formulated to mix-up with the one in the printhead assembly
at first-time setup." The implication being that using the old carts in
the new unit can cause damage.
What is the actual situation please?
Click to expand...

It is not a matter of damage. The printheads initially have a different dye
load than "standard" cartridges, the special first-time cartridges have yet
another dye load formulated to give the right mixture when used with the new
printheads. Once this first cartridge is used you can use the the normal
cartridges.

Regards,
Bob Headrick, MS MVP Printing/Imaging
 
My HP D7360 printer had to be replaced under warranty. The HP lady who
authorised the replacement took pains to tell me to remove *all*
accessories, including the cartridges, from the old printer before
sending it back. So that's what I did. However...
The new printer came with carts installed, and a generic note saying
something like "use only the new new carts in the exchange unit, the ink
is specially formulated to mix-up with the one in the printhead assembly
at first-time setup." The implication being that using the old carts in
the new unit can cause damage.
What is the actual situation please?
 
The new printer came with carts installed, and a generic note saying
something like "use only the new new carts in the exchange unit, the ink
is specially formulated to mix-up with the one in the printhead assembly
at first-time setup." The implication being that using the old carts in
the new unit can cause damage.
What is the actual situation please?
Click to expand...

The ink in the heads of returned printers may be dried out or non-OEM
(assuming the printhead is not integral with the cartridge). If refurb.
does not involve replacing the head, they may provide an installed
cartridge formulated with a solvent to clear any residue of non-OEM
ink in the head.
In any event it's been my experience that removing and replacing
cartridges can damage the seal so ink gets distributed around
inside the printer, I suspect that some cartridge piercing spikes
are fir tree in shape, and tend to pull the seal out of shape as the
cartridge is removed, as a way to discourage refilling.
 
Bob said:
It is not a matter of damage. The printheads initially have a
different dye load than "standard" cartridges, the special first-time
cartridges have yet another dye load formulated to give the right
mixture when used with the new printheads. Once this first cartridge
is used you can use the the normal cartridges.

Regards,
Bob Headrick, MS MVP Printing/Imaging
Click to expand...
Retired HP Employee
 
Bob said:
It is not a matter of damage. The printheads initially have a different
dye load than "standard" cartridges, the special first-time cartridges
have yet another dye load formulated to give the right mixture when used
with the new printheads. Once this first cartridge is used you can use
the the normal cartridges.

Regards,
Bob Headrick, MS MVP Printing/Imaging
Click to expand...

Thanks Bob, that explains it.
 
Back
Top