Can only connect to Google on second computer

[Guest]

I have two home computers connected to the Internet. Both are wired. I am
connecting through Bellsouth DSL (PPPoE connection) using a Westell modem and
Lynksis router. The router and modem are connected to the phone/DSL line in
my basement. The two computers are in other rooms.

Both computers are running Windows XP. My primary computer is running XP
Media Center edition. I have sharing setup as well and can transfer files
between computers.

On my primary computer I have no problems accessing the web.

On my second computer I cannot access web pages. I have worked through tech
support with both Bellsouth DSL and Linksys. I have run through settings with
both reps and have done the typical ping tests from the command line.
Everything checks out and supposedly I am connected and should be able to
access the Internet.

On the second computer I have tried to connect to the Internet through both
IE and Netscape but same result, no luck. One odd symptom is that I can
access the main google page and first tier google links (i.e. google news,
etc.-- and these are not old cached items. You see current news items for
that day}. However, when you try to click on any link to go to a news sources
for instance, the browser cannot connect and eventually times out. All other
addresses I have tried in the address bar have same result (bellsouth.com,
cnn.com, yahoo.com, etc., etc.). They all time out and don’t connect.

I don’t know if maybe I’m missing some simple Internet setting, a previous
setting I may have made, or if there is some other configuration problem. I
am not running any virus software or firewall on the second computer. The
second computer originally ran Windows 98 and I connected through dialup. I
purchased/upgraded to Windows XP Home on this computer a year ago, but kept
the computer offline. I have added it to my home network this week.

Any suggestions? Thanks.

Lloyd

 

[Lanwench [MVP - Exchange]]

In

I have two home computers connected to the Internet. Both are wired.
I am connecting through Bellsouth DSL (PPPoE connection) using a
Westell modem and Lynksis router. The router and modem are connected
to the phone/DSL line in my basement. The two computers are in other
rooms.

Both computers are running Windows XP. My primary computer is running
XP Media Center edition. I have sharing setup as well and can
transfer files between computers.

On my primary computer I have no problems accessing the web.

On my second computer I cannot access web pages. I have worked
through tech support with both Bellsouth DSL and Linksys. I have run
through settings with both reps and have done the typical ping tests
from the command line. Everything checks out and supposedly I am
connected and should be able to access the Internet.

On the second computer I have tried to connect to the Internet
through both IE and Netscape but same result, no luck. One odd
symptom is that I can access the main google page and first tier
google links (i.e. google news, etc.-- and these are not old cached
items. You see current news items for that day}. However, when you
try to click on any link to go to a news sources for instance, the
browser cannot connect and eventually times out. All other addresses
I have tried in the address bar have same result (bellsouth.com,
cnn.com, yahoo.com, etc., etc.). They all time out and don't connect.

I don't know if maybe I'm missing some simple Internet setting, a
previous setting I may have made, or if there is some other
configuration problem. I am not running any virus software or
firewall on the second computer. The second computer originally ran
Windows 98 and I connected through dialup. I purchased/upgraded to
Windows XP Home on this computer a year ago, but kept the computer
offline. I have added it to my home network this week.

Any suggestions? Thanks.

Lloyd

I'm presuming you've got DHCP enabled on your Linksys router, right?
What DNS servers is it setup to dish out? I think by default, a lot of
consumer-grade appliances such as this will specify their own LAN IP address
for DNS - but I don't recommend that. Change the DHCP settings so your ISP's
DNS servers will be used. Then try an ipconfig /release, ipconfig /renew, on
each PC and test again.

 

[Guest]

Try this

Take the 2nd PC and go right to the modem with it no router. unplug the
power from the modem wait a for a min then turn it on when all the light are
set and has reset it self turn on the PC. and try and go on the web. If it
works then turn off every thing and try it again with the router.

Linksys router have there own bultin firewall so you may want to look at the
set up there.

Good Luck
Bill

 

[Lanwench [MVP - Exchange]]

In

Try this

Take the 2nd PC and go right to the modem with it no router. unplug
the power from the modem wait a for a min then turn it on when all
the light are set and has reset it self turn on the PC. and try and
go on the web. If it works then turn off every thing and try it again
with the router.

Linksys router have there own bultin firewall

That won't block outbound connections at all, by default, so it won't be the
issue. My money is on the DNS server IP address the client is using.

 

[Guest]

Thanks for the suggestions. Please bear with me. I’m not that confident
working under the hood and not that familiar with some terminology.

The Linksys router PPPoE setup page lists DHCP as enabled.

The DHCP address range is based on my routers default I believe as you noted.

The values below that for DNS1, 2, 3, and WINS were all 0.

I changed the DNS1, and 2 settings to the Bellsouth DNS primary and
secondary (preferred and alternate) values from the Bellsouth support site
for “configure your DNS settings in windows 2000/xp†for my particular state.
Is this correct? I also changed the settings to my TCP/IP network settings
from “obtain auto†to “use following dns servers†to the same Bellsouth
values as for the router. Is this correct?

Even after these changes I have the same result. Can get to Google but
nothing else.

When I ipconfig release/renew I get values for IP address, subnet mask, and
gateway. I get no value for “connection specific DNS suffix.â€

Any further suggestions or did I misinterpret the previous? Thanks.

Lloyd

 

[Lanwench [MVP - Exchange]]

In

Thanks for the suggestions. Please bear with me. I'm not that
confident working under the hood and not that familiar with some
terminology.

The Linksys router PPPoE setup page lists DHCP as enabled.
OK.

The DHCP address range is based on my routers default I believe as
you noted.

The values below that for DNS1, 2, 3, and WINS were all 0.

I changed the DNS1, and 2 settings to the Bellsouth DNS primary and
secondary (preferred and alternate) values from the Bellsouth support
site for "configure your DNS settings in windows 2000/xp" for my
particular state. Is this correct?

Yes, unless you want to use someone else's DNS server. I like 4.2.2.1. It's
easy to remember.

I also changed the settings to my

TCP/IP network settings from "obtain auto" to "use following dns
servers" to the same Bellsouth values as for the router. Is this
correct?

No, not if you changed the DHCP scope to give out the IP addresses you
wanted.

Even after these changes I have the same result. Can get to Google but
nothing else.

Ignore the browser - can you ping www.whatever.com and get an IP address
returned, even if it doesn't reply?

When I ipconfig release/renew I get values for IP address, subnet
mask, and gateway. I get no value for "connection specific DNS
suffix."

That shouldn't matter -

Any further suggestions or did I misinterpret the previous? Thanks.

I think you're on the right track. But, you might also try
http://www.majorgeeks.com/download4372.html ?
<snip>

 

[Guest]

I did a ping on whatever.com and got "request timed out" four times, then
ping statistics with an IP address - 4 packets sent, 0 received, lost 4 (100%
loss).

Tried the winsock fix and rebooted. Still no luck.

Lloyd

 

[Lanwench [MVP - Exchange]]

In

I did a ping on whatever.com and got "request timed out" four times,
then ping statistics with an IP address - 4 packets sent, 0 received,
lost 4 (100% loss).

I'm hoping you didn't really think I meant whatever.com literally ;-)

All I wanted to see was whether this was a DNS issue. If you pinged
www.nytimes.com and saw it return the IP address, that indicates you don't
have a DNS problem - "unknown host" messages *would* indicate this.

I'm wondering if you're having a linksys issue. What happens if you
disconnect the currently working computer & plug this one in using that
patch cable?

 

[Guest]

lol. Well, you got me there. I'm a little slow today.

I ping and get addresses back, so I guess it's not a DNS problem.

I've switched out and tried other router ports, but same result.

-L

 

[Guest]

I moved the second computer today and connected it to the working computer's
connection and I still have the same problem. I guess it must be an issue
with settings or software conflict on the second computer and not a hardware
or wiring problem.

-L