can not send emails

  • Thread starter Thread starter pixiechick
  • Start date Start date
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pixiechick

I haven't been able to send emails for months. My internet provider and
router has been checked and everything is ok on those ends.

Here is my error message and it is the same for anyone I try to send to.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pop-server.neo.rr.com (1)', Server: 'smtp-server.neo.rr.com',
Protocol: SMTP, Server Response: '530 Authentication is required before
sending [R0107005]', Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78
 
Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.
 
Two things to try. Maybe one or the other, or both. (Or neither). Try all
combinations.

Tools | Accounts | Mail Account | Properties,

In the Servers Tab, check: My server requires authentication.

In the Advanced Tab, change the SMTP port from 25 to 587.
 
hey bruce and gary

thank a lot guys.... the problem is resolved for me atleast.... cheers

Bruce Hagen said:
Two things to try. Maybe one or the other, or both. (Or neither). Try all
combinations.

Tools | Accounts | Mail Account | Properties,

In the Servers Tab, check: My server requires authentication.

In the Advanced Tab, change the SMTP port from 25 to 587.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


pixiechick said:
I haven't been able to send emails for months. My internet provider and
router has been checked and everything is ok on those ends.

Here is my error message and it is the same for anyone I try to send to.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'test',
Account: 'pop-server.neo.rr.com (1)', Server: 'smtp-server.neo.rr.com',
Protocol: SMTP, Server Response: '530 Authentication is required before
sending [R0107005]', Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78
Click to expand...

.
Click to expand...
 
May we inquire what the exact fix was for you so we can share it with
others in the future? Thank you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


Nishant said:
hey bruce and gary

thank a lot guys.... the problem is resolved for me atleast.... cheers

Bruce Hagen said:
Two things to try. Maybe one or the other, or both. (Or neither). Try
all
combinations.

Tools | Accounts | Mail Account | Properties,

In the Servers Tab, check: My server requires authentication.

In the Advanced Tab, change the SMTP port from 25 to 587.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


pixiechick said:
I haven't been able to send emails for months. My internet provider
and
router has been checked and everything is ok on those ends.

Here is my error message and it is the same for anyone I try to send
to.

The message could not be sent. The authentication setting might not
be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'test',
Account: 'pop-server.neo.rr.com (1)', Server:
'smtp-server.neo.rr.com',
Protocol: SMTP, Server Response: '530 Authentication is required
before
sending [R0107005]', Port: 25, Secure(SSL): No, Server Error: 530,
Error
Number: 0x800CCC78
Click to expand...

.
Click to expand...
Click to expand...
 
Adding to Bruce's suggestion, if you change the port to 587 you will
probably need to check the SSL box there too.


Bruce Hagen said:
Two things to try. Maybe one or the other, or both. (Or neither). Try all
combinations.

Tools | Accounts | Mail Account | Properties,

In the Servers Tab, check: My server requires authentication.

In the Advanced Tab, change the SMTP port from 25 to 587.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


pixiechick said:
I haven't been able to send emails for months. My internet provider and
router has been checked and everything is ok on those ends.

Here is my error message and it is the same for anyone I try to send to.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pop-server.neo.rr.com (1)', Server: 'smtp-server.neo.rr.com',
Protocol: SMTP, Server Response: '530 Authentication is required before
sending [R0107005]', Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78
Click to expand...
Click to expand...
 
i am having the same problem as pixie chick. ican't figure out how to post
let alone fix my problem. help please
 
OK, good to hear.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Nishant said:
hey bruce and gary

thank a lot guys.... the problem is resolved for me atleast.... cheers

Bruce Hagen said:
Two things to try. Maybe one or the other, or both. (Or neither). Try all
combinations.

Tools | Accounts | Mail Account | Properties,

In the Servers Tab, check: My server requires authentication.

In the Advanced Tab, change the SMTP port from 25 to 587.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


pixiechick said:
I haven't been able to send emails for months. My internet provider and
router has been checked and everything is ok on those ends.

Here is my error message and it is the same for anyone I try to send to.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'test',
Account: 'pop-server.neo.rr.com (1)', Server: 'smtp-server.neo.rr.com',
Protocol: SMTP, Server Response: '530 Authentication is required before
sending [R0107005]', Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78
Click to expand...

.
Click to expand...
Click to expand...
 
I don't think that server supports SSL.
Also, changing to port 587 should not be necessary since the
error message clearly shows that the server is listening and
answering on port 25.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


slk759 said:
Adding to Bruce's suggestion, if you change the port to 587 you will
probably need to check the SSL box there too.


Bruce Hagen said:
Two things to try. Maybe one or the other, or both. (Or neither). Try all
combinations.

Tools | Accounts | Mail Account | Properties,

In the Servers Tab, check: My server requires authentication.

In the Advanced Tab, change the SMTP port from 25 to 587.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


pixiechick said:
I haven't been able to send emails for months. My internet provider and
router has been checked and everything is ok on those ends.

Here is my error message and it is the same for anyone I try to send to.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pop-server.neo.rr.com (1)', Server: 'smtp-server.neo.rr.com',
Protocol: SMTP, Server Response: '530 Authentication is required before
sending [R0107005]', Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78
Click to expand...
Click to expand...
Click to expand...
 
I will respond in your own (separate) thread. It is always best to start a
new thread unless you are continuing to add to your own existing thread.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


Teian said:
i am having the same problem as pixie chick. ican't figure out how to post
let alone fix my problem. help please

pixiechick said:
I haven't been able to send emails for months. My internet provider and
router has been checked and everything is ok on those ends.

Here is my error message and it is the same for anyone I try to send to.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pop-server.neo.rr.com (1)', Server: 'smtp-server.neo.rr.com',
Protocol: SMTP, Server Response: '530 Authentication is required before
sending [R0107005]', Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78
Click to expand...
Click to expand...
 
I fixed those items and now I get a message that I need to log onto my acct
with a user name and password. I put in what I thought was right and it
isn't.
 
First, test your password by logging in to your webmail:
https://webmail.neo.rr.com
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Incidentally, do not reply to your own post. Always reply to the post whose
contents you want to comment on.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


pixiechick said:
I fixed those items and now I get a message that I need to log onto my acct
with a user name and password. I put in what I thought was right and it
isn't.

pixiechick said:
I haven't been able to send emails for months. My internet provider and
router has been checked and everything is ok on those ends.

Here is my error message and it is the same for anyone I try to send to.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'pop-server.neo.rr.com (1)', Server: 'smtp-server.neo.rr.com',
Protocol: SMTP, Server Response: '530 Authentication is required before
sending [R0107005]', Port: 25, Secure(SSL): No, Server Error: 530, Error
Number: 0x800CCC78
Click to expand...
Click to expand...
 
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