can not remove spyware

  • Thread starter Thread starter Jim
  • Start date Start date
J

Jim

antispyware detected a spyware (called "3721", cnsMin),
and attempted to delete it. However it seems that the
attemp fails: each time I reboot, antispyware will report
find the spyware. Is there a way to solve this?

Thanks

Jim
 
Hello Jim,

run a scan in safe mode.
On startup computer hold F8 key

Regards >*< TOM >*<

Jim schreef:
 
Here is 4-counter removal procedure:

1-Open Task Manager and end these processes:
helper.dll
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\3721\helper.dll


2-Deregister the above:
regsvr32 /u C:\PROGRA~1\3721\helper.dll
regsvr32 /u C:\WINDOWS\system32\rundll32.exe


3-Remove Run - "helper" key from the registry.


4-Restart the computer - run the following Spyware.
Ad-Aware
Spybot
CWShredder
Spyware Blaster
 
Check your add.remove screen for 'Chinese Keywords' and
remove it then repost and i will give you some commands
you can enter in cmd screen

CNSmin is very nasty its classed as a trojan but its not
really malicious but it isnt designed for western
computers so can cause serious headaches trying to remove
this.Spysweeper did well with CNS min when i tested
it,the only solution really is remove the Chinese
Keywords entry if you find it then rename and remove the
files using cmd screen ,

Try the other suggestions and repost if you need more
help and i will try give full removal instructions

It would help if you can say what files are detected
mostly this will be in your downloaded program files
folder which you will find by opening c:drive then the
windows folder then downloaded program files and then you
should see the Cns entries listed there .

Let me know if you need more help


Andy
 
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