Can not log in

  • Thread starter Thread starter phantomII
  • Start date Start date
P

phantomII

I've never had to log in before. I just hit send/receive and mail did it's
thing.
Now it's asking me for a username and password, but it's not accepting the
ones I'm typing. I checked the accounts tab under tools. I do not have SSL
checked. I have another computer and verified the settings

Account: 'pop.west.cox.net', Server: 'pop.west.cox.net', Protocol: POP3,
Server Response: '-ERR a password MUST be entered', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
 
First, test your password by logging in to your webmail:
(using your browser) http://webmail.west.cox.net
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
I too am being troubled with this issue, I am confused because I also have
never had to do this. Can anyone answer this issue?
 
Please don't just post a 'me too' message.
Describe your issue in detail, and take the troubleshooting steps I posted
in this thread less than an hour ago.
 
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